I had picked up near $90 dollar purchase for lunch break. When I got back to work, ready to eat my meal, we realized that the order was wrong. The 2 Midwestern Turkey BLTs were egg sandwiches on a hero. I called about the mistake, they offered to fix it.
I HAD to drive back to the store from my job WITH the egg sandwiches, the employee gave me the corrected heroes. I did say if he plans on throwing these egg sandwiches out, I could keep them. The employee stated unfortunately we have to take these back.
I asked him if he realizes that I am using my limited break time to drive again BACK here to the store to have this rectified. He did not respond. I was inconvenienced, and not once offered to be compensated, heck not even an apology. Seriously what's a damn egg sandwich worth? Terrible.
Edit: The owner was very kind to reach out and rectify the situation. I appreciate Better Bagel taking responsibility for the confusion. I will be returning for my favorite sandwich. They were professional and handled the situation expediously. Thank you for listening to your customers concerns.
Atmosphere: 1
Food: 4
Service: 1
Arlene Giese
A good variety of items, clean environment. Friendly workers.
Parking: Street is very busy for parking. Limited spots in lot.
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Bacon Egg & Cheese Sandwich, Bagels with Cream Cheese, Plan Bagel Butter Sausage and Bacon, Chicken Salad, Bagels with Butter
Edward Dempsey
Great!!!!
Atmosphere: 5
Food: 5
Service: 5
Michael J
Yes yes and yes breakfast stuff lunch orders ya got my vote
Atmosphere: 5
Food: 5
Service: 5
Jessica Murillo
I came to visit this place along with my boyfriend and it is delicious. I enjoyed eating the Hungry Man Hero with sesame bagel so good.
Atmosphere: 5
Food: 5
Service: 5
J Nugget
Best bagel place in the area. That’s why I’m so surprised they barely put any cream cheese on my bagel. Depending on who helps you, they all make your food differently. There needs to be a standard for all employees to follow.
Atmosphere: 5
Food: 2
Service: 5
Louie MASSARI
Coffee and Bagle you go there ! Enjoy.
Wheelchair accessibility: Not so good good for kids to help their parents.
Everything I've tried has been delicious. Staff has always been very friendly. Highly recommended.
Rosie Collier
The food and bagels are great but they really need to update their door dash page. There’s no way to put flagels with butter and the door dash delivery hours are at the most random times and days. Pleas update your door dash, I added special comments and it was all ignored.
Service: 1
PJ Guardino
After several wrong orders and rising prices I would definitely recommend avoiding this place
Their food is excellent. I drive past multiple bagel stores to come to this oneThe only reason they’re not getting five stars is because their automated order system is no good. When you place an order and it tells you to pick up in a half an hour and then you wait another half an hour when you get there that’s just not right…..Update, somebody apparently walked off with my order…
Atmosphere: 4
Food: 5
Service: 4
Nora H
Horrible customer service. The girl at the counter was so rude. I was the only one on line standing by the register for a good 5 minutes. None of the 10 people behind the counter even acknowledged me. Once other people walk in, the girl by the register takes them immediately! While I’m still standing right in front of her!! I had to go up to someone else and ask them to take my order. You would think with that many people, you would at least acknowledge your customers. I’m extremely disappointed with the customer service I would not recommend this place to anyone
Service: 1
Brad Applebaum
Dope bagels. No tables though. Take out only.
Atmosphere: 4
Food: 5
Service: 5
ShawtyAspen
Nice people, great food, and they had the Michael Jordan documentary on the tv
Atmosphere: 5
Food: 5
Service: 5
Annie Bastien
Best bagels, lunch wraps, and salads.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Bagels with Butter, Garden Salad, Bagels by Dozen, Bagels with Flavored Cream Cheese
I had picked up near $90 dollar purchase for lunch break. When I got back to work, ready to eat my meal, we realized that the order was wrong. The 2 Midwestern Turkey BLTs were egg sandwiches on a hero. I called about the mistake, they offered to fix it.
I HAD to drive back to the store from my job WITH the egg sandwiches, the employee gave me the corrected heroes. I did say if he plans on throwing these egg sandwiches out, I could keep them. The employee stated unfortunately we have to take these back.
I asked him if he realizes that I am using my limited break time to drive again BACK here to the store to have this rectified. He did not respond. I was inconvenienced, and not once offered to be compensated, heck not even an apology. Seriously what's a damn egg sandwich worth? Terrible.
Edit:
The owner was very kind to reach out and rectify the situation. I appreciate Better Bagel taking responsibility for the confusion. I will be returning for my favorite sandwich. They were professional and handled the situation expediously. Thank you for listening to your customers concerns.
Atmosphere: 1
Food: 4
Service: 1
A good variety of items, clean environment. Friendly workers.
Parking: Street is very busy for parking. Limited spots in lot.
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Bacon Egg & Cheese Sandwich, Bagels with Cream Cheese, Plan Bagel Butter Sausage and Bacon, Chicken Salad, Bagels with Butter
Great!!!!
Atmosphere: 5
Food: 5
Service: 5
Yes yes and yes breakfast stuff lunch orders ya got my vote
Atmosphere: 5
Food: 5
Service: 5
I came to visit this place along with my boyfriend and it is delicious. I enjoyed eating the Hungry Man Hero with sesame bagel so good.
Atmosphere: 5
Food: 5
Service: 5
Best bagel place in the area. That’s why I’m so surprised they barely put any cream cheese on my bagel. Depending on who helps you, they all make your food differently. There needs to be a standard for all employees to follow.
Atmosphere: 5
Food: 2
Service: 5
Coffee and Bagle you go there ! Enjoy.
Wheelchair accessibility: Not so good good for kids to help their parents.
Atmosphere: 4
Food: 3
Service: 3
Recommended dishes: Bacon Egg & Cheese Sandwich, Everything Seeds & Sriracha Avocado Toast, Asiago, Bagels with Butter
Everything I've tried has been delicious. Staff has always been very friendly. Highly recommended.
The food and bagels are great but they really need to update their door dash page. There’s no way to put flagels with butter and the door dash delivery hours are at the most random times and days. Pleas update your door dash, I added special comments and it was all ignored.
Service: 1
After several wrong orders and rising prices I would definitely recommend avoiding this place
Restaurantji Recommends
Their food is excellent. I drive past multiple bagel stores to come to this oneThe only reason they’re not getting five stars is because their automated order system is no good. When you place an order and it tells you to pick up in a half an hour and then you wait another half an hour when you get there that’s just not right…..Update, somebody apparently walked off with my order…
Atmosphere: 4
Food: 5
Service: 4
Horrible customer service. The girl at the counter was so rude. I was the only one on line standing by the register for a good 5 minutes. None of the 10 people behind the counter even acknowledged me. Once other people walk in, the girl by the register takes them immediately! While I’m still standing right in front of her!! I had to go up to someone else and ask them to take my order. You would think with that many people, you would at least acknowledge your customers. I’m extremely disappointed with the customer service I would not recommend this place to anyone
Service: 1
Dope bagels. No tables though. Take out only.
Atmosphere: 4
Food: 5
Service: 5
Nice people, great food, and they had the Michael Jordan documentary on the tv
Atmosphere: 5
Food: 5
Service: 5
Best bagels, lunch wraps, and salads.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Bagels with Butter, Garden Salad, Bagels by Dozen, Bagels with Flavored Cream Cheese
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