Theo's family Restaurant

563 W Main St, Arcade
(585) 653-5000

Recent Reviews

Brooke Stanley

Never expected the food we got in that little restaurant in arcade its the thing! And lots of it, and the waiter was Fantastic! Best Greek food i ever had.

Dawn Macqueen

Service was great! We were a large party with 3 toddlers. The staff was amazing (I forget our waitresses name). She gave us the large room so that we could let the kids run. Everyone enjoyed the food. Definitely will keep this place in mind for when we do our next train ride!Kid-friendliness: Staff and other patrons were extremely patient with potty training toddlers and the constant running back and forth across the restaurant.Parking: Super easy and accessible parking.

Anthony

Friendly, prices not bad. I had two eggs, sunny side up,cooked hard, pancakes sweet and fell part. Sausage patty good, coffee good. My wife had two eggs, hard , French toast soggy, couldn't eat it. Will not be back

Melody Milks

I had the roast beef sandwich and it wasn't really that good. Kind of spicy and fatty. I won't be ordering it again.Parking: Parking in front of the restaurant and off to the side.

Dustin Gould

Absolute trash top to bottom, making the order was a challenge and it's self. I ask for delivery they say ok, my order arrives and it's missing all the sides for the entrées and neither of the gyros had sauce on them. Call back to complain to find out that they don't have a delivery driver and they used a costumer to deliver my food! WTH! So they try to credit me $5 dollars saying they don't have anyone to bring the already paid for items. After a few calls and a half hour wait they finally sent the items. Terrible experience.

Chris Stampone

We made a reservation for 5:45 for 16. Yes a big group but they were aware. Got seat farely quickly. That's were the good service stopped. Restaurant wasn't busy. Upon ordering, we were notified as we ordered of items out of stock. Only 2 options for appetizers. Everyone ordered loaded fries, fries with bacon and cheese. First order of loaded fries was served at 705. The restaurant closes at 7! After that dinner trickled out starting at 720. As of this writing, still waiting for some dinners to be served. Was not a good experience and most certainly won't be returning. Would've appreciated us being turned away if they couldn't have accommodated us. Would've understood.

retronay13

This place was decent as far as seating for our large group after a family Xmas train ride and there was a bonus.... we got to see the Christmas tractor parade that we had no idea was going to be there. But to get actual food forget about it..... We called at 11am to let them know we have a group of 12 coming to eat at 5:30pm. They seated us right away in a private back room so that was promising.... They were out of every appetizer and most entrees. I tried to order 4 different things and they were out, other people in my group had the same issue. We were all starved and asked if all 3 tables could have loaded fries for an app. Well those didn't come out till the end and it was only a handful of fries with 4 chunks of cut up bacon and a tiny dusting of cheddar cheese that didn't even melt because the fries were cold and soggy. They were the opposite of loaded. We ordered our food at 5:40pm and it didn't come out until 7:30pm..... Our waitress disappeared and never came back to update us on order status or what was going on. My 8 year old went up to the counter at 6:30pm to ask when can we eat.. he was so hungry he felt sick. There was no other patrons in the restaurant! So we have no idea why it took all those hours to make food. I would never come back here again. We not only waited forever to get crap food, poorly made, cold food but we had an hour drive home! We all joked that they probably were outside watching the parade instead of cooking. My table paid $160.00 for the worst "food" we had ever had, at 7:20pm when my dinner came out I couldn't even eat it... The Alfredo was cold, and a goup of noodles stuck together in a thick chunky cream sauce but yet they still charged me for it. So gross. The other tables with us suffered the same, big bill but cold trash food. We ended up having to go eat after we left here. If you ever want a way to torture someone.. definitely go to this place. We were just absolutely astonished at how terrible it was, we were tired and hungry and ignored.... had such a long drive on a school night... on empty bellies.... when we thought we had everything planned out to avoid something like this and they just didn't give a crap.

Malinda Brooke

The place was busy when we got there. So wait time we knew would be longer. Took a while to get our drinks. Took a while to get our food. My first cup of coffee was good. They made a fresh pot for me. I was fine to wait. The 2nd... They tried to cover up the fact they had messed the coffee up. The coffee was no longer fresh tasting. Idk what happened with the fresh cup of coffee but it was not the same. The pot was full to the top where the pour spout was. And the lady was making excuses for whatever reason. The lady behind me complaining she had coffee grounds in hers. This was dinner time on a sunday.My babe ordered The trash plate. I ordered the meatloaf plate. With mashed potatoes and tomato soup. When they finally brought our food out they brought us the meatloaf plate and a Reuben sandwich plate. She said it all down on the table then when we go to point out we didn't order a Reuben she picked the plate up and went and put it back in the window. Brought his trash plate to him.Both were horrible. Horrible!When my soup came out, you could tell it was nothing but straight up Campbell soup out of the can. My mashed potatoes were not mashed. They took a baked potato and chopped it up and poured gravy over it. The meatloaf wasn't worth eating either.The trash plate looked and tasted horrible. It was literal trash. This was the worst $40 I've spent in a long time. The meat sauce tasted like canned shiftboard the ravioli meat sauce. The hamburger meat they put on there was burnt and nothing but a big glob of meat. The patties were not patties. They were more like a ball. Our dogs got to enjoy our $40 meal that night. They loved it so I'm glad somebody did. I normally don't write a bad review and I even waited to write this one. It was actually a Saturday. Not Sunday as I stated earlier. The Saturday after Thanksgiving.We will never be back to this joint. But if you enjoy over paying for canned food, This is your place. Who knows maybe it's better at breakfast time but my experience that night left the both of us not wanting to ever set foot in that place again. And would highly recommend that nobody else does either. Literally everyone that came in after us by time we were all ready to leave you could tell everyone was in a bad mood. And very upset that the weight was so long. And whoever got the Ruben sandwich after it had done been set on our table hopefully it tasted better than what ours did.

William Vazquez

First of all the waitress was amazing. But the food is less then par. The first thing I ordered they didn't have. When I did get my hot beef sandwich it was cold and so was the gravy and mashed potatoes. Also when the food was about to come out after 45 minutes then we got informed that they ran out of other food for one of my guest. Also another guest got the wrong lettuce on her solvalki and she don't like it. The Manger told me it was because they was busy and I should understand. But I don't understand why I got cold food or not what I ordered.

Cure Meister

Started coming here about 3 years ago. Always have the greek foods. Have never been disappointed with the food. Sometimes the service is a little slow, but no different than any other restaurant these days.Parking: Lots of spots to park.

Rebecca Peterson

Good solid Greek/American food. We were in a group of 20 with only one waitress so the service was not the best. She did the best she could. The restaurant should have assigned at least 2 peoples to serve us.

Christine Roth

Took 45-50 min to get food but it was hot and good. The people seem to be running around with no direction and customer service is lacking after your first cup of coffee. If you want more you have to ask due to the lack of direction.Kid-friendliness: They are very friendly just lack of service for your 2nd cup of coffee

patmZ1815FC

This is a mixd review. The restaurant was very busy on a Wednesday at 1:00 pm. The waitress (there was only one!) was pleasant and helpful, but had too many tables to cover. I was disappointed that there weren't as many Greek dishes as one would expect ( no spanakopita, no moussaka)). I finally settled on an Athens wrap ( grilled marinated chicken, grilled spinach and artichokes, and feta all in a tortilla). This would have been good if the cook hadn't burnt the chicken pieces. I picked out and ate the vegetables. No excuse as the restaurant now only had 2 other small patrties one of which had already been served. The restaurant was extremely cold even though it was just 70 degrees outside. Thaks goodness I had a down vest on, but even then I finally asked for my wrap to go so I could eat it in my warm car. I don't know why some restaurants make it so cold that your food is cold half way through the meal. The waitress apologized and I ate in my car. I would have sent the burned wrap back, but by now it was getting late.

Gary H.

Pros- Clean Great menu Friendly staff Well priced Cons- Thirty Five minute wait for our meal. We are from out of town and decided to stop here for breakfast on a Saturday mid-morning. In the door we found the place nicely lit and very clean. The staff all greeted us with smiles and hellos. Our server was extremely nice, friendly and attentive. The menu was packed with all your favorite dishes. They were moderately busy so it did take about 35 minutes to get our order to the table. I had the cinnamon raised French toast with eggs over and bacon. The portions were well sized and very tasty and it won't break your piggy bank. My wife and I ate and walked out full for just about $22. Bottom line: A nice friendly atmosphere with good food.

Lori Brosius

Sunday morning and at 11 am, and just one cook in the kitchen. One order at a time, waitress asked how I wanted my burger, I always say rare. Don't ask me if you can't do it.45 minutes to get the food from the time of the order. Everyone blames lack of available help and I get it, I worked in restaurants in the past and I consider myself more patient as a guest because of it, but I'll scratch this one off the list in the future.

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