We were their not to long ago and my girlfriend lost 1000 points because the worker refuse to help her not happy
Service: 3
K Ayy
It was ok
Atmosphere: 5
Service: 5
Janet Amankwaah
Ordered an everything bagel w/ extra cream cheese Got 2 plain bagels with very little cream cheese
Zac Meyers
Incredibly rude staff.
Atmosphere: 1
Food: 4
Service: 1
Danielle Westcott
I used to go to state st Dunkin almost everyday but stopped because all the good workers are gone. Miss Mariah, Shannen and now Michelle. You need to do better. Brown haired girl that goes between Genesee and now state is so rude.
Atmosphere: 3
Food: 4
Service: 1
Recommended dishes: Cheddar Bagel Twist
No name No name
The cashier is incompetent! The order was one thing, but I received something completely different! The money was wasted, and my mood is ruined!!!
Atmosphere: 1
Food: 3
Service: 1
K Ni
I ordered a large hot chocolate thru the drive thru, paid for the drink, and then was told that they did not have any hot chocolate. They offered me a substitute, but I do not drink coffee or tea and did not want a cold drink as it was 30 degrees out and I wanted something to warm me up. They then wanted to give me the receipt and for me to go to another store for my hot chocolate. First of all, why would another store honor a receipt from that store that clearly shows that I paid and should have gotten the hot chocolate already. Secondly, why would anyone want to start traveling around the city to get what they ordered at that store. I told them just to refund my money and was told that they couldn't do that as there was no manager on site. They then wanted me to come back the next morning to speak to the manager and get my refund, which I told them didn't make sense as I live 10 plus miles away from the store and the cost of gas just to get the refund would be as much if not more than the cost of the hot chocolate. So I asked them to have the manager call me the next morning to work something out and left them my name and number. This was on 12/4/24. I have yet to get a return call from the manager. Absolutely unacceptable....
Alyssum Carlisle (TheeCosmicQueen)
I used to love this location but now it seems every time I go there it gets worse and worse. I shouldn’t have to wait 15+ minutes in the drive through. Been late to work multiple times just due to coffee. Then I get my coffee and it’s not even full. I just don’t understand
Atmosphere: 2
Food: 2
Service: 1
Sarah Gemmill
Honestly I don’t know why I keep trying this location. The staff is rude and the quality is terrible. I always order extra espresso in anything that I get and it’s never added. A $10 coffee without all the add ins that are paid for is bs. Used to be the best location but the new staff is trash and lazy. My fault for expecting anything more of this location at this point
Farrah Larochelle
The man working was by himself and still was extremely polite and efficient, and even gave me a large drink when i paid for a small out of courtesy
Constantly being told the espresso machine is broken just because they are lazy and want to close early. This place has went down hill fast
Atmosphere: 1
Food: 1
Service: 1
Roger Saddler
Really great service
Atmosphere: 5
Food: 5
Service: 5
Tiffany Backus
Everytime I come here, they are always rude to me. I was told today by one of the girls that I cannot order more then 20$ worth of stuff next time but she will do it this time. I’ve never heard of such thing. The guy that was taking orders wouldn’t even listen to me when I was ordering. Also charged me for cream cheese on both bagels and I never got it on either of them. I give up going here. Worst experience.
Atmosphere: 1
Food: 1
Service: 1
biggiy2c
A cup of coffee for under $5 is a challenge here, and the cup is still mostly ice, and I don't want an upcharge for less ice, or a double charge for no ice. I just want ice cold coffee.
Atmosphere: 5
Food: 2
Service: 5
Melissa Marie
State st is the worst Dunkin in Auburn. Rude staff, huge waits. Any other Dunkin in the city would be better than here.
We were their not to long ago and my girlfriend lost 1000 points because the worker refuse to help her not happy
Service: 3
It was ok
Atmosphere: 5
Service: 5
Ordered an everything bagel w/ extra cream cheese
Got 2 plain bagels with very little cream cheese
Incredibly rude staff.
Atmosphere: 1
Food: 4
Service: 1
I used to go to state st Dunkin almost everyday but stopped because all the good workers are gone. Miss Mariah, Shannen and now Michelle. You need to do better. Brown haired girl that goes between Genesee and now state is so rude.
Atmosphere: 3
Food: 4
Service: 1
Recommended dishes: Cheddar Bagel Twist
The cashier is incompetent! The order was one thing, but I received something completely different! The money was wasted, and my mood is ruined!!!
Atmosphere: 1
Food: 3
Service: 1
I ordered a large hot chocolate thru the drive thru, paid for the drink, and then was told that they did not have any hot chocolate. They offered me a substitute, but I do not drink coffee or tea and did not want a cold drink as it was 30 degrees out and I wanted something to warm me up. They then wanted to give me the receipt and for me to go to another store for my hot chocolate. First of all, why would another store honor a receipt from that store that clearly shows that I paid and should have gotten the hot chocolate already. Secondly, why would anyone want to start traveling around the city to get what they ordered at that store. I told them just to refund my money and was told that they couldn't do that as there was no manager on site. They then wanted me to come back the next morning to speak to the manager and get my refund, which I told them didn't make sense as I live 10 plus miles away from the store and the cost of gas just to get the refund would be as much if not more than the cost of the hot chocolate. So I asked them to have the manager call me the next morning to work something out and left them my name and number. This was on 12/4/24. I have yet to get a return call from the manager. Absolutely unacceptable....
I used to love this location but now it seems every time I go there it gets worse and worse. I shouldn’t have to wait 15+ minutes in the drive through. Been late to work multiple times just due to coffee. Then I get my coffee and it’s not even full. I just don’t understand
Atmosphere: 2
Food: 2
Service: 1
Honestly I don’t know why I keep trying this location. The staff is rude and the quality is terrible. I always order extra espresso in anything that I get and it’s never added. A $10 coffee without all the add ins that are paid for is bs. Used to be the best location but the new staff is trash and lazy. My fault for expecting anything more of this location at this point
The man working was by himself and still was extremely polite and efficient, and even gave me a large drink when i paid for a small out of courtesy
Food: 5
Service: 5
Restaurantji Recommends
Constantly being told the espresso machine is broken just because they are lazy and want to close early. This place has went down hill fast
Atmosphere: 1
Food: 1
Service: 1
Really great service
Atmosphere: 5
Food: 5
Service: 5
Everytime I come here, they are always rude to me. I was told today by one of the girls that I cannot order more then 20$ worth of stuff next time but she will do it this time. I’ve never heard of such thing. The guy that was taking orders wouldn’t even listen to me when I was ordering. Also charged me for cream cheese on both bagels and I never got it on either of them. I give up going here. Worst experience.
Atmosphere: 1
Food: 1
Service: 1
A cup of coffee for under $5 is a challenge here, and the cup is still mostly ice, and I don't want an upcharge for less ice, or a double charge for no ice. I just want ice cold coffee.
Atmosphere: 5
Food: 2
Service: 5
State st is the worst Dunkin in Auburn. Rude staff, huge waits. Any other Dunkin in the city would be better than here.
Atmosphere: 2
Food: 2
Service: 1
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