Subway in Batavia

“Aaron was sooooo helpful! Wanted to order the $6.99 "only on the app" special for any footlong, but the app wasn't working. After showing Aaron the app malfunction, he made it work so I could still get the app deal price in store!! (#30 The Beast, super yummy!) This is rare to see these days @ most fast food restaurants or retail stores, but Aaron went above and beyond to make a customer very happy! Most food service workers these days have no idea what customer service is all about, and would have said "sorry, but that special is ONLY on the app, and even though the app isn't working, I can't help you". Kudos Aaron for showing what true customer satisfaction is all about!!!“

“My little guy’s school orders subway each week - this week, his envelope was left in his bookbag. My husband and I rushed to Subway with the idea to order his lunch for tomorrow so he would not miss out. The employee at the window at about 6:35pm recognized the form. She offered to put the form on the desk for the subs to be made tomorrow and delivered to the school. We didn’t realize this was the subway they go thru and greatly appreciate this employee for being so nice, so caring and so amazing.“