Came here Tuesday dec 10 @ 6:25 pm the young man, I guess he's the manager, took care of me. Very nice young man. Keep him please. Nice to every customer. In the past wasn't good.
Atmosphere: 5
Food: 5
Service: 5
Miguel-Angel: Rodriguez-Santiago. (King Mikail)
On 10/19/2024 I went to get my wife a ica Carmel Latta it was a mess the younger girl making the order was stuck and did not understand the order we have been a customer to this store for a bit. And to seen how it was renovated the store looks good but the staff is sad. My order was confused I was over charged and when ask I was told I order 4 items. Upside down at the window a simple coffee and small caramel Latta was 23.45 made no sense I said are you right on your price she called a young kid over and said it's ok I'll return $4:35 i did not want to make it big but when I get home my wife threw in the trash case she said it tasted like swear water so did my son. This experience was the worst you pay for a product and its not what you order sad. I will not put the blame on my young youth because there doing some for them self we have to support our teenagers who could be out doing other things. I put this on the main head quarters of dunking dount training staff and headquarters and franchise like these corporations are just out for the money and don't care for the youth. If they really care for our youth with all the money so many communities give them how hard is to set up a training course to teach them to do right product. I could go on but I will stop it here. Your store need a real manager to fix this location.
Atmosphere: 1
Food: 1
Service: 1
Shakeel Soomro
Best customer service
Kid-friendliness: Very friendly crew
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Dunkin' Lemonade Refreshers
Dawn Merting
Overnight shift staff is amazing! During the day can be dicey. Need to stop hiring the teenagers who only care about hooking up with fellow employees or customers online. Also, daytime they get a bit messy with their drinks and you're handed a sticky cup. The two gentlemen at night midnight and on are EXCELLENT!!!! They need a raise, bonus' or whatever.. Just don't let them leave.. lol.. Food has been good too
Atmosphere: 2
Food: 4
Service: 3
J P
Fast service. Good employees but some of the customers cud use a lesson in how to act right.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bacon Egg and Cheese, Bagel
rosa Reyes
I came to this Dunkin Donuts, they served me super well and fast.
olas J
decent
Nicholas Jerome
decent
Devakhia Persaud
I walked into this Dunkin Donut shop and it was FILTHY. The garbage was overflowing and ALL the tables were dirty with food remnants. I said to one of the workers the tables are really dirty, she looked annoyed. I took my grandchildren for a treat, two were in a stroller and one on a scooter. Now I’m cleaning down tables so we can sit to eat. I got them settled down and sat down to eat, still no one came out to remove garbage or wipe the tables down. We finished eating and I packed the kids up and left. Took a few steps out the door and realized I left my granddaughter’s medium refresher drink on the donut case. I went back in and spoke to the girl at the register she said “you want the place to be clean” then another said we threw it out didn’t think you were coming back. I said to her it’s was only a few minutes. Really? I asked to speak with the person in charge. I told him what happened and ask if he would replace the drink as a courtesy, he said “no” then he said “aren’t you the one who complained the place needed to be cleaned, so we cleaned.” I think I struck a nerve. The customer in front of me stepped in and offered to pay for a new drink for my granddaughter and the boy in charge told her to stand on line to buy the new drink when indeed she was on line with her son ordering already and I was behind them. I thank the Good Samaritan and said I will pay for the drink because my granddaughter really wants her drink. So I went back on line behind the Good Samaritan to buy a new drink and the girl at the register would not take my order. She Ignored me and helped the customer behind me. I shook my head and went to the back of the line. I did not want to disappoint my granddaughter so I tolerate the humiliation. I tried calling the phone number on the website but there was no answer. A review of zero would be too high of a rating for my experience at this establishment. I hope the owner and/or manager respond to this review. In addition, I will be reaching out to corporate.
Atmosphere: 1
Service: 1
Christina Balladin
This is the worst dunkin donuts location on Long Island I’m surprised the health department has not shut them down, filthy!!! As far as customer service goes it’s non existent, there are a bunch of young snotty high school kids who behave like they were raised by uncivilized humans. Stay away from this store at all costs!!!
Because they are undergoing construction, I am giving the benefit of the doubt. I expect/believe that it will be better in the near future.
Atmosphere: 4
Food: 5
Service: 4
A O
Well, at least they are consistently good at being bad at getting your order wrong. Ordered med hot reg coffee with 2 Splenda. As you can see it says 3 Splenda. However, it had no Splenda in it. Also when ordering I indicated Med hot coffee and he repeated to me a medium iced coffee. Can't this place do a better job training its people?
Service: 1
PhilYouIn
Usual Dunkin. Just a bit slower behind the counter. Fairly clean place for a busy store.
Vegetarian options: Some exist
Dietary restrictions: Not the place for dietary restrictions.
Parking: Simple
Kid-friendliness: Very friendly
Wheelchair accessibility: It is accessible
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Donuts
Natalie Mahabir
I know y'all are still going to go to this Dunkin Donuts. Maybe it's because of convenience or something else, I don't really know why. However, just know that this location is run by a bunch of idiots who can't even get a single order right. Ordered a toasted bagel with butter more than once and multiple times they've managed to screw it up. Whether it's just a bagel or 2 sandwiches and a bagel, they find a way to mess up. It's crazy. But anyway, just make sure that they don't mess up your order in any way. Double check the bag right in front of them if you have to. They will mess up your order no matter how simple or small it is.
Came here Tuesday dec 10 @ 6:25 pm the young man, I guess he's the manager, took care of me. Very nice young man. Keep him please. Nice to every customer. In the past wasn't good.
Atmosphere: 5
Food: 5
Service: 5
On 10/19/2024 I went to get my wife a ica Carmel Latta it was a mess the younger girl making the order was stuck and did not understand the order we have been a customer to this store for a bit. And to seen how it was renovated the store looks good but the staff is sad. My order was confused I was over charged and when ask I was told I order 4 items. Upside down at the window a simple coffee and small caramel Latta was 23.45 made no sense I said are you right on your price she called a young kid over and said it's ok I'll return $4:35 i did not want to make it big but when I get home my wife threw in the trash case she said it tasted like swear water so did my son. This experience was the worst you pay for a product and its not what you order sad. I will not put the blame on my young youth because there doing some for them self we have to support our teenagers who could be out doing other things. I put this on the main head quarters of dunking dount training staff and headquarters and franchise like these corporations are just out for the money and don't care for the youth. If they really care for our youth with all the money so many communities give them how hard is to set up a training course to teach them to do right product. I could go on but I will stop it here. Your store need a real manager to fix this location.
Atmosphere: 1
Food: 1
Service: 1
Best customer service
Kid-friendliness: Very friendly crew
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Dunkin' Lemonade Refreshers
Overnight shift staff is amazing! During the day can be dicey. Need to stop hiring the teenagers who only care about hooking up with fellow employees or customers online. Also, daytime they get a bit messy with their drinks and you're handed a sticky cup. The two gentlemen at night midnight and on are EXCELLENT!!!! They need a raise, bonus' or whatever.. Just don't let them leave.. lol.. Food has been good too
Atmosphere: 2
Food: 4
Service: 3
Fast service. Good employees but some of the customers cud use a lesson in how to act right.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bacon Egg and Cheese, Bagel
I came to this Dunkin Donuts, they served me super well and fast.
decent
decent
I walked into this Dunkin Donut shop and it was FILTHY. The garbage was overflowing and ALL the tables were dirty with food remnants. I said to one of the workers the tables are really dirty, she looked annoyed. I took my grandchildren for a treat, two were in a stroller and one on a scooter. Now I’m cleaning down tables so we can sit to eat. I got them settled down and sat down to eat, still no one came out to remove garbage or wipe the tables down. We finished eating and I packed the kids up and left. Took a few steps out the door and realized I left my granddaughter’s medium refresher drink on the donut case. I went back in and spoke to the girl at the register she said “you want the place to be clean” then another said we threw it out didn’t think you were coming back. I said to her it’s was only a few minutes. Really? I asked to speak with the person in charge. I told him what happened and ask if he would replace the drink as a courtesy, he said “no” then he said “aren’t you the one who complained the place needed to be cleaned, so we cleaned.” I think I struck a nerve. The customer in front of me stepped in and offered to pay for a new drink for my granddaughter and the boy in charge told her to stand on line to buy the new drink when indeed she was on line with her son ordering already and I was behind them. I thank the Good Samaritan and said I will pay for the drink because my granddaughter really wants her drink. So I went back on line behind the Good Samaritan to buy a new drink and the girl at the register would not take my order. She Ignored me and helped the customer behind me. I shook my head and went to the back of the line. I did not want to disappoint my granddaughter so I tolerate the humiliation. I tried calling the phone number on the website but there was no answer. A review of zero would be too high of a rating for my experience at this establishment. I hope the owner and/or manager respond to this review. In addition, I will be reaching out to corporate.
Atmosphere: 1
Service: 1
This is the worst dunkin donuts location on Long Island I’m surprised the health department has not shut them down, filthy!!! As far as customer service goes it’s non existent, there are a bunch of young snotty high school kids who behave like they were raised by uncivilized humans. Stay away from this store at all costs!!!
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
They recently renovated the place and it looks more better than before with more presentable donuts on display.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hash Browns, Donuts, Caramel Iced Macchiato, Plain Stuffed Bagel Minis
Because they are undergoing construction, I am giving the benefit of the doubt. I expect/believe that it will be better in the near future.
Atmosphere: 4
Food: 5
Service: 4
Well, at least they are consistently good at being bad at getting your order wrong. Ordered med hot reg coffee with 2 Splenda. As you can see it says 3 Splenda. However, it had no Splenda in it. Also when ordering I indicated Med hot coffee and he repeated to me a medium iced coffee. Can't this place do a better job training its people?
Service: 1
Usual Dunkin. Just a bit slower behind the counter. Fairly clean place for a busy store.
Vegetarian options: Some exist
Dietary restrictions: Not the place for dietary restrictions.
Parking: Simple
Kid-friendliness: Very friendly
Wheelchair accessibility: It is accessible
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Donuts
I know y'all are still going to go to this Dunkin Donuts. Maybe it's because of convenience or something else, I don't really know why. However, just know that this location is run by a bunch of idiots who can't even get a single order right. Ordered a toasted bagel with butter more than once and multiple times they've managed to screw it up. Whether it's just a bagel or 2 sandwiches and a bagel, they find a way to mess up. It's crazy. But anyway, just make sure that they don't mess up your order in any way. Double check the bag right in front of them if you have to. They will mess up your order no matter how simple or small it is.
Atmosphere: 1
Food: 2
Service: 1
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