I walked into this Dunkin Donut shop and it was FILTHY. The garbage was overflowing and ALL the tables were dirty with food remnants. I said to one of the workers the tables are really dirty, she looked annoyed. I took my grandchildren for a treat, two were in a stroller and one on a scooter. Now I’m cleaning down tables so we can sit to eat. I got them settled down and sat down to eat, still no one came out to remove garbage or wipe the tables down. We finished eating and I packed the kids up and left. Took a few steps out the door and realized I left my granddaughter’s medium refresher drink on the donut case. I went back in and spoke to the girl at the register she said “you want the place to be clean” then another said we threw it out didn’t think you were coming back. I said to her it’s was only a few minutes. Really? I asked to speak with the person in charge. I told him what happened and ask if he would replace the drink as a courtesy, he said “no” then he said “aren’t you the one who complained the place needed to be cleaned, so we cleaned.” I think I struck a nerve. The customer in front of me stepped in and offered to pay for a new drink for my granddaughter and the boy in charge told her to stand on line to buy the new drink when indeed she was on line with her son ordering already and I was behind them. I thank the Good Samaritan and said I will pay for the drink because my granddaughter really wants her drink. So I went back on line behind the Good Samaritan to buy a new drink and the girl at the register would not take my order. She Ignored me and helped the customer behind me. I shook my head and went to the back of the line. I did not want to disappoint my granddaughter so I tolerate the humiliation. I tried calling the phone number on the website but there was no answer. A review of zero would be too high of a rating for my experience at this establishment. I hope the owner and/or manager respond to this review. In addition, I will be reaching out to corporate.
Atmosphere: 1
Service: 1
Christina Balladin
This is the worst dunkin donuts location on Long Island I’m surprised the health department has not shut them down, filthy!!! As far as customer service goes it’s non existent, there are a bunch of young snotty high school kids who behave like they were raised by uncivilized humans. Stay away from this store at all costs!!!
Atmosphere: 1
Food: 1
Service: 1
Ali Ahmad
They recently renovated the place and it looks more better than before with more presentable donuts on display.
Because they are undergoing construction, I am giving the benefit of the doubt. I expect/believe that it will be better in the near future.
Atmosphere: 4
Food: 5
Service: 4
Natalie Mahabir
I know y'all are still going to go to this Dunkin Donuts. Maybe it's because of convenience or something else, I don't really know why. However, just know that this location is run by a bunch of idiots who can't even get a single order right. Ordered a toasted bagel with butter more than once and multiple times they've managed to screw it up. Whether it's just a bagel or 2 sandwiches and a bagel, they find a way to mess up. It's crazy. But anyway, just make sure that they don't mess up your order in any way. Double check the bag right in front of them if you have to. They will mess up your order no matter how simple or small it is.
Atmosphere: 1
Food: 2
Service: 1
Michelle Moskowitz
Usually go here on weekends, today around noon got an iced coffee with sugar and cream. The cream tasted awful like it was started to spoil. Gross. Tried to call the phone number to tell them, no answer. And I was not close enough to go back. Won't return here. Don't want to chance getting spoiled cream again and getting sick.
Mary K
Awesome donuts that are so soft and fresh than other dunkins I've been to!
Maria Lopez
My new barista angel is always just soooo sweet❤️
Atmosphere: 5
Food: 5
Service: 5
Hannah Montana
Awesome donuts that are so soft and fresh than other dunkins I've been to!
J B
What a shame. I have been coming to this dunkin for years. Now they have a bunch of kids who have no idea how to make a coffee. My coffee usually is wrong. Yet I gwt charged for the wrong coffee and they never fix their mistake. They give me the attitude about my coffee being wrong. Coffee can make or break your day. PLEASR STOP PUTTING LIDS BEHIND THE WINDOW. They're rude . making coffee isn't hard
I have never been to this location and dealt with a friendly employee. They’re always rude. When I went through the drive thru yesterday the drive up window employee was awful. Rude, confrontational and extremely unhelpful. She actually wouldn’t return our debit card while she sat staring as if to antagonize us into an argument. Worst customer service I have ever experienced. And to add to the unpleasantness the entire order was incorrect.
Atmosphere: 1
Food: 1
Service: 1
Jonathan Mingozzi
This location has started messing up my drinks more often than it used to, and has also taken much longer. It's still the best for food in my opinion though, and, of course, is the only one with a 24 hour drive thru.
Atmosphere: 5
Food: 5
Service: 4
Debbie Richards
Dunkin' Donuts is very clean the service was amazing there was an older woman helping me she was very good very
Atmosphere: 5
Service: 5
leah
Anybody who complains has clearly never worked a minimum-wage job before. The people who work here are always wonderful and kind, and my coffee is always perfect. People mess up sometimes - the staff here, despite all the characters they need to put up with on a daily basis, are always really wonderful :)
Beomgyu is mine
i do very love this dunkin. i come here often with my friends and we have alot of fun. the service is very well, its just that one of the times i went there, kids where misbehaving. the staff apparently talked bad about the kids. i mean, what they did was wrong, but that will never be a dunkin experience to forget. however, i will continue to come to this dunkin as it is very easy to get to, plus its nice and cute.
I walked into this Dunkin Donut shop and it was FILTHY. The garbage was overflowing and ALL the tables were dirty with food remnants. I said to one of the workers the tables are really dirty, she looked annoyed. I took my grandchildren for a treat, two were in a stroller and one on a scooter. Now I’m cleaning down tables so we can sit to eat. I got them settled down and sat down to eat, still no one came out to remove garbage or wipe the tables down. We finished eating and I packed the kids up and left. Took a few steps out the door and realized I left my granddaughter’s medium refresher drink on the donut case. I went back in and spoke to the girl at the register she said “you want the place to be clean” then another said we threw it out didn’t think you were coming back. I said to her it’s was only a few minutes. Really? I asked to speak with the person in charge. I told him what happened and ask if he would replace the drink as a courtesy, he said “no” then he said “aren’t you the one who complained the place needed to be cleaned, so we cleaned.” I think I struck a nerve. The customer in front of me stepped in and offered to pay for a new drink for my granddaughter and the boy in charge told her to stand on line to buy the new drink when indeed she was on line with her son ordering already and I was behind them. I thank the Good Samaritan and said I will pay for the drink because my granddaughter really wants her drink. So I went back on line behind the Good Samaritan to buy a new drink and the girl at the register would not take my order. She Ignored me and helped the customer behind me. I shook my head and went to the back of the line. I did not want to disappoint my granddaughter so I tolerate the humiliation. I tried calling the phone number on the website but there was no answer. A review of zero would be too high of a rating for my experience at this establishment. I hope the owner and/or manager respond to this review. In addition, I will be reaching out to corporate.
Atmosphere: 1
Service: 1
This is the worst dunkin donuts location on Long Island I’m surprised the health department has not shut them down, filthy!!! As far as customer service goes it’s non existent, there are a bunch of young snotty high school kids who behave like they were raised by uncivilized humans. Stay away from this store at all costs!!!
Atmosphere: 1
Food: 1
Service: 1
They recently renovated the place and it looks more better than before with more presentable donuts on display.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hash Browns, Donuts, Caramel Iced Macchiato, Plain Stuffed Bagel Minis
Because they are undergoing construction, I am giving the benefit of the doubt. I expect/believe that it will be better in the near future.
Atmosphere: 4
Food: 5
Service: 4
I know y'all are still going to go to this Dunkin Donuts. Maybe it's because of convenience or something else, I don't really know why. However, just know that this location is run by a bunch of idiots who can't even get a single order right. Ordered a toasted bagel with butter more than once and multiple times they've managed to screw it up. Whether it's just a bagel or 2 sandwiches and a bagel, they find a way to mess up. It's crazy. But anyway, just make sure that they don't mess up your order in any way. Double check the bag right in front of them if you have to. They will mess up your order no matter how simple or small it is.
Atmosphere: 1
Food: 2
Service: 1
Usually go here on weekends, today around noon got an iced coffee with sugar and cream. The cream tasted awful like it was started to spoil. Gross. Tried to call the phone number to tell them, no answer. And I was not close enough to go back. Won't return here. Don't want to chance getting spoiled cream again and getting sick.
Awesome donuts that are so soft and fresh than other dunkins I've been to!
My new barista angel is always just soooo sweet❤️
Atmosphere: 5
Food: 5
Service: 5
Awesome donuts that are so soft and fresh than other dunkins I've been to!
What a shame. I have been coming to this dunkin for years. Now they have a bunch of kids who have no idea how to make a coffee. My coffee usually is wrong. Yet I gwt charged for the wrong coffee and they never fix their mistake. They give me the attitude about my coffee being wrong. Coffee can make or break your day. PLEASR STOP PUTTING LIDS BEHIND THE WINDOW. They're rude . making coffee isn't hard
Atmosphere: 2
Food: 1
Service: 1
Restaurantji Recommends
I have never been to this location and dealt with a friendly employee. They’re always rude. When I went through the drive thru yesterday the drive up window employee was awful. Rude, confrontational and extremely unhelpful. She actually wouldn’t return our debit card while she sat staring as if to antagonize us into an argument. Worst customer service I have ever experienced. And to add to the unpleasantness the entire order was incorrect.
Atmosphere: 1
Food: 1
Service: 1
This location has started messing up my drinks more often than it used to, and has also taken much longer. It's still the best for food in my opinion though, and, of course, is the only one with a 24 hour drive thru.
Atmosphere: 5
Food: 5
Service: 4
Dunkin' Donuts is very clean the service was amazing there was an older woman helping me she was very good very
Atmosphere: 5
Service: 5
Anybody who complains has clearly never worked a minimum-wage job before. The people who work here are always wonderful and kind, and my coffee is always perfect. People mess up sometimes - the staff here, despite all the characters they need to put up with on a daily basis, are always really wonderful :)
i do very love this dunkin. i come here often with my friends and we have alot of fun. the service is very well, its just that one of the times i went there, kids where misbehaving. the staff apparently talked bad about the kids. i mean, what they did was wrong, but that will never be a dunkin experience to forget. however, i will continue to come to this dunkin as it is very easy to get to, plus its nice and cute.