Honestly the worst dunkin. Today 10/18/25, i got my order wrong by the same boy who still continues to get it wrong every time i go there. He cannot greet, has poor customer service and always has an attitude. Didn’t even give me my receipt to which he claims he did. And when i said he was getting a bad review he immediately popped off and started cursing when he was definitely in the wrong. I don’t know who is hiring these people but they clearly can’t do their job well. This doesn’t just go for him it goes for the other employees as well. They are just a mess in general. Do not get your food from here.
Atmosphere: 1
Food: 1
Service: 1
Fodie Gassama
If I can give zero start I would do it worst worst 😈
Atmosphere: 1
Food: 1
Service: 1
Eduardo Loor (AwsomeKid37)
Very unprofessional and rude. They treat their customers very poorly and disrespect them. Will never come back again!
Atmosphere: 1
Food: 1
Service: 1
KERIMA GONZALEZ
Worst Dunkin Donuts ever! The worker was very disrespectful and rude! She refused to take my order because she was not familiar with the kiosk. Dunkin’ Donuts need to hire people that are professional and know what they are doing. WILL NEVER COME BACK HERE!! SAVE YOUR MONEY. CASTLE HILL DUNKIN DONUTS IS BETTER!
Atmosphere: 1
Food: 1
Service: 1
layla
Food is especially 3D/Digital tasting here. It feels like it's been warmed under a lamp or with a charger. They don't make special orders, only stuff on the menu and if you try to customize it they call you crazy. Workers are always screaming/arguing and you can hear it. They gatekeep every item and when you try to ask you have to ask a billion times for some ketchup or sugar. You can get some extra free food if you're Bengali though, I guess...
Atmosphere: 2
Food: 2
Service: 3
Momo
Mixes up orders so so so badly. Please train employees more thank you
Atmosphere: 1
Food: 1
Service: 1
Michaella Bowler
I stop by this Dunkin pretty often and they're always quick and friendly. My coffee's usually spot on, and the donuts taste fresh. It's a convenient spot, especially if you're catching the train nearby.
Atmosphere: 3
Food: 5
Service: 4
Nj FILIPINA
I come here often if I could give 5 stars to the AM manager I would she’s always friendly and great customer service but the afternoon staff is horrible. Twice already one young girl because she seemed to not understand English very well and was getting upset with me and I think she purposely messed the drink up that I just threw it out. Then today a young man was eating I assume was his lunch and when I went to order he had a very nasty attitude like I am bothering him. It is not my fault he did not understand that I wanted 3 Expresso shots in the drink he asked several times if it was in the drink or on the side and each time I said IN THE DRINK. When he repeats the order he says on the side, I correct him and then gets mad and says that is what he has been asking me the whole time. I decided to leave and not complete my order this is why I try to only order on mobile and not at the counter being the afternoon staff never understands and always have very nasty attitudes such a great way to lose customers. Old AM staff is great.
Atmosphere: 1
Food: 2
Service: 1
Saibo Manak
This is not Dunkin Donuts, This Location is Donkey Donuts
Atmosphere: 1
Food: 1
Service: 1
Tom
the dirtiest most disgusting shop I've ever seen. Incredibly rude people as well. Skip this garbage can of an establishment.
Poor customer service . They prioritize mobile orders instead of the customers in store. You’re lucky if you get a good morning or if they even acknowledge you in a timely manner.I’ve seen them go back and forth with customers numerous times when they ask for their messed up orders to be fixed. It’s very convenient because it’s close to the train but not worth it
Atmosphere: 2
Food: 2
Service: 1
Valencia Pinckney
The ladies here are very pleasant! One of my favorite locations
Atmosphere: 5
Food: 5
Service: 5
K. Hildegraff
Been picking up 2 XL hot coffees w/various sides (usually hash browns or bacon wraps), almost 5 days a week (work days), every week, probably for close to a year now.
Only reason I went out of my way to put in this review now, is because recently I've been ordering close to their closing time of 7pm (my work shift has been changed temporarily), and even though I'm putting in my app order at like 6:45pm, when I walk in at like almost 7pm, my order is there, ready to go, coffee's not burnt or muddy, all good; and, the employees are pleasant and polite.
So based on something like 200 orders (or so) that I've made, paid, and picked up, I don't get a lot of the low reviews here. It's a coffee shop. If you don't like it, then get your watery coffee at some truck somewhere where they get their water from the fire hydrants, or, walk 45 seconds across the street to the bodega where, if you don't time it right, you get muddy burnt coffee for $2.50 a cup. I find that the product is good, I get plenty of points (app orders) for free hash browns, and the coffee is fresh, not muddy and burnt from sitting in the carafe for an hour.
Atmosphere: 5
Food: 5
Service: 5
Geraldin Camil
Dirty establishment rude workers coffee taste like cigarettes dry bread donuts is disgusting in there . The workers rush an order and get mad if you ask to fix it .
Honestly the worst dunkin. Today 10/18/25, i got my order wrong by the same boy who still continues to get it wrong every time i go there. He cannot greet, has poor customer service and always has an attitude. Didn’t even give me my receipt to which he claims he did. And when i said he was getting a bad review he immediately popped off and started cursing when he was definitely in the wrong. I don’t know who is hiring these people but they clearly can’t do their job well. This doesn’t just go for him it goes for the other employees as well. They are just a mess in general. Do not get your food from here.
Atmosphere: 1
Food: 1
Service: 1
If I can give zero start I would do it worst worst 😈
Atmosphere: 1
Food: 1
Service: 1
Very unprofessional and rude. They treat their customers very poorly and disrespect them. Will never come back again!
Atmosphere: 1
Food: 1
Service: 1
Worst Dunkin Donuts ever! The worker was very disrespectful and rude! She refused to take my order because she was not familiar with the kiosk. Dunkin’ Donuts need to hire people that are professional and know what they are doing. WILL NEVER COME BACK HERE!! SAVE YOUR MONEY. CASTLE HILL DUNKIN DONUTS IS BETTER!
Atmosphere: 1
Food: 1
Service: 1
Food is especially 3D/Digital tasting here. It feels like it's been warmed under a lamp or with a charger. They don't make special orders, only stuff on the menu and if you try to customize it they call you crazy. Workers are always screaming/arguing and you can hear it. They gatekeep every item and when you try to ask you have to ask a billion times for some ketchup or sugar. You can get some extra free food if you're Bengali though, I guess...
Atmosphere: 2
Food: 2
Service: 3
Mixes up orders so so so badly.
Please train employees more thank you
Atmosphere: 1
Food: 1
Service: 1
I stop by this Dunkin pretty often and they're always quick and friendly. My coffee's usually spot on, and the donuts taste fresh. It's a convenient spot, especially if you're catching the train nearby.
Atmosphere: 3
Food: 5
Service: 4
I come here often if I could give 5 stars to the AM manager I would she’s always friendly and great customer service but the afternoon staff is horrible. Twice already one young girl because she seemed to not understand English very well and was getting upset with me and I think she purposely messed the drink up that I just threw it out. Then today a young man was eating I assume was his lunch and when I went to order he had a very nasty attitude like I am bothering him. It is not my fault he did not understand that I wanted 3 Expresso shots in the drink he asked several times if it was in the drink or on the side and each time I said IN THE DRINK. When he repeats the order he says on the side, I correct him and then gets mad and says that is what he has been asking me the whole time. I decided to leave and not complete my order this is why I try to only order on mobile and not at the counter being the afternoon staff never understands and always have very nasty attitudes such a great way to lose customers. Old AM staff is great.
Atmosphere: 1
Food: 2
Service: 1
This is not Dunkin Donuts, This Location is Donkey Donuts
Atmosphere: 1
Food: 1
Service: 1
the dirtiest most disgusting shop I've ever seen.
Incredibly rude people as well.
Skip this garbage can of an establishment.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Like water no coffee
Poor customer service . They prioritize mobile orders instead of the customers in store. You’re lucky if you get a good morning or if they even acknowledge you in a timely manner.I’ve seen them go back and forth with customers numerous times when they ask for their messed up orders to be fixed. It’s very convenient because it’s close to the train but not worth it
Atmosphere: 2
Food: 2
Service: 1
The ladies here are very pleasant! One of my favorite locations
Atmosphere: 5
Food: 5
Service: 5
Been picking up 2 XL hot coffees w/various sides (usually hash browns or bacon wraps), almost 5 days a week (work days), every week, probably for close to a year now.
Only reason I went out of my way to put in this review now, is because recently I've been ordering close to their closing time of 7pm (my work shift has been changed temporarily), and even though I'm putting in my app order at like 6:45pm, when I walk in at like almost 7pm, my order is there, ready to go, coffee's not burnt or muddy, all good; and, the employees are pleasant and polite.
So based on something like 200 orders (or so) that I've made, paid, and picked up, I don't get a lot of the low reviews here. It's a coffee shop. If you don't like it, then get your watery coffee at some truck somewhere where they get their water from the fire hydrants, or, walk 45 seconds across the street to the bodega where, if you don't time it right, you get muddy burnt coffee for $2.50 a cup. I find that the product is good, I get plenty of points (app orders) for free hash browns, and the coffee is fresh, not muddy and burnt from sitting in the carafe for an hour.
Atmosphere: 5
Food: 5
Service: 5
Dirty establishment rude workers coffee taste like cigarettes dry bread donuts is disgusting in there . The workers rush an order and get mad if you ask to fix it .
Atmosphere: 1
Food: 1
Service: 1
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