Just had lunch with my Husband and newborn baby and had the worst service of my life from the management. I ordered the $19 lunch special Chirashi plate and I felt that the rice was very hard and the fish was not fresh. I did not want to take a risk in eating it even though I love sushi and I told the server after having 2 bites that I could not eat it. The server took the plate away and the manager came back with the plate saying that he tried the rice and fish from the plate and it’s completely fine. I said I didn’t taste right to me. He was like well then you must not like sushi and I was like no I love sushi. I have worked as a server for 10 years in high end seafood and sushi restaurants and have traveled to Tokyo and all around Japan. I am familiar with sushi and love it. It didn’t taste fresh. I also am familiar with customer service and I have never in my life seen a manager act this way towards a guest . The manager told me that so many people have been eating it so it must be fresh. I was like so you want me to force myself to eat this meal? It doesn’t taste right to me. he said you’re just trying to get a free plate. We live in the neighborhood and I’ve eaten here at least 20 times never have we tried to get a free plate. I have no interest in hustling a lunch for a $20 lunch special. I was interested in having a nice sushi lunch with my husband. They didn’t even offer me something else. Maybe I would’ve had some vegetarian sushi instead. We were so disrespected an felt attacked and when I expressed this to him, he claimed that we were “gaslighting him.“ I had let him know that I was not interested in getting a free meal and he said OK. You’re gonna pay for this then and walked away with the plate that I took 2 bites out of, and he himself ate from and he took it away with him. He refused to take it off the bill. He charged me for a dish that I didn’t eat, he ate from himself and he didn’t even leave the plate on the table. Mind you he was arguing with me so rudely while I had my newborn baby in my arms. Never have I heard of such terrible service; choosing to lose regular customers over a $20 lunch special. This is not how you do business. Go to Tokyo house on riverdale ave. Their fish is way fresher and the service is better.
Atmosphere: 1
Food: 1
Service: 1
Kiyara S.
Food was delicious!!!! Get the lobster dumplings and thank me later.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Miso Soup, Fried Lobster Dumplings, Sesame Chicken, Hibachi Chicken and Shrimp, General TSO Chicken
Extenfull Hair
Flame Restaurant in the Bronx is hands down my favorite hibachi spot. From the delicious food to the amazing staff and relaxed ambiance, this place is a 10/10 every single time.
I order from here about four times a week (yes, seriously), and the food is ALWAYS consistent. Same incredible flavor, same quality, every single order. They have never messed up my food, and I never get tired of it.
And the prices? I honestly can’t believe how affordable it is for the quality of food you get. The portions, the flavor, the consistency — you would expect to pay so much more.
If you’re looking for hibachi that never disappoints, this is the place. Highly recommend to everyone.
Atmosphere: 5
Food: 5
Service: 5
Edwin Garcia
Love it
Atmosphere: 5
Food: 5
Service: 5
Catherine De Jesus
Loveee their food
Atmosphere: 5
Food: 5
Service: 5
Matt Withers
Standard hibachi fare, but as tasty you'd like, with gracious and welcoming servers and chefs. Definitely go for your birthday.
Atmosphere: 5
Food: 5
Service: 5
Wanda Castro
This was such a joyful experience and a great way to start the new year. Our family was attended to happily by friendly staff and an even friendlier chef. The food was delicious and everything about the restaurant is inviting. We will return!
Atmosphere: 5
Food: 5
Service: 5
JoneZeeTravels
Place is fantastic to catch up with friends and even for a date with a special someone. A+
Atmosphere: 5
Food: 5
Service: 5
Jon Colón
Solid happy hour and great place for quality sushi and hibachi dishes.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Hibachi Free Range Chicken, Amigos Sushi Roll, Hibachi Chicken and Shrimp, Spicy Edamame, Orange Chicken
This was our first time here. It was Christmas Eve, so I don't know if that's why it wasn't crowded, but that suited our family of 7 just fine. The food was really good. The chef was top notch and was very attentive to special needs ( I've had bariatric surgery and wanted to make sure that my protein wasn't overcooked). He made sure to ask and made my protein last, so that it wasn't on the grill too long.
Atmosphere: 5
Food: 5
Service: 4
Bobby D Customs
Nice spot Good amount food for price
Atmosphere: 5
Food: 5
Service: 5
cece b
I spent $300 in here, they gave me a BLANK gift card for Mother’s Day. I tried to redeem it and the host said the card had already been used despite there being “no record found” of any transactions. when I called BEFORE HAND to ask about expiration, one of them said they never seen a gift card before. It was humiliating and frustrating because I have only been here the one time for Mother’s Day. They didn’t even care. Very unprofessional.
Atmosphere: 1
Service: 1
Donaldo Colindres
It was a take out vegetable rice, but is cheaper if you buy it before 3pm
Atmosphere: 4
Food: 4
Service: 4
Alexandria Richardson
I went to celebrate my birthday and they made me feel like the Queen I am. First experience
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hibachi Free Range Chicken, Hibachi Chicken and Shrimp
Rude. manager
Atmosphere: 3
Food: 1
Service: 1
Just had lunch with my Husband and newborn baby and had the worst service of my life from the management. I ordered the $19 lunch special Chirashi plate and I felt that the rice was very hard and the fish was not fresh. I did not want to take a risk in eating it even though I love sushi and I told the server after having 2 bites that I could not eat it. The server took the plate away and the manager came back with the plate saying that he tried the rice and fish from the plate and it’s completely fine. I said I didn’t taste right to me. He was like well then you must not like sushi and I was like no I love sushi. I have worked as a server for 10 years in high end seafood and sushi restaurants and have traveled to Tokyo and all around Japan. I am familiar with sushi and love it. It didn’t taste fresh. I also am familiar with customer service and I have never in my life seen a manager act this way towards a guest . The manager told me that so many people have been eating it so it must be fresh. I was like so you want me to force myself to eat this meal? It doesn’t taste right to me. he said you’re just trying to get a free plate. We live in the neighborhood and I’ve eaten here at least 20 times never have we tried to get a free plate. I have no interest in hustling a lunch for a $20 lunch special. I was interested in having a nice sushi lunch with my husband. They didn’t even offer me something else. Maybe I would’ve had some vegetarian sushi instead. We were so disrespected an felt attacked and when I expressed this to him, he claimed that we were “gaslighting him.“ I had let him know that I was not interested in getting a free meal and he said OK. You’re gonna pay for this then and walked away with the plate that I took 2 bites out of, and he himself ate from and he took it away with him. He refused to take it off the bill. He charged me for a dish that I didn’t eat, he ate from himself and he didn’t even leave the plate on the table. Mind you he was arguing with me so rudely while I had my newborn baby in my arms. Never have I heard of such terrible service; choosing to lose regular customers over a $20 lunch special. This is not how you do business. Go to Tokyo house on riverdale ave. Their fish is way fresher and the service is better.
Atmosphere: 1
Food: 1
Service: 1
Food was delicious!!!! Get the lobster dumplings and thank me later.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Miso Soup, Fried Lobster Dumplings, Sesame Chicken, Hibachi Chicken and Shrimp, General TSO Chicken
Flame Restaurant in the Bronx is hands down my favorite hibachi spot. From the delicious food to the amazing staff and relaxed ambiance, this place is a 10/10 every single time.
I order from here about four times a week (yes, seriously), and the food is ALWAYS consistent. Same incredible flavor, same quality, every single order. They have never messed up my food, and I never get tired of it.
And the prices? I honestly can’t believe how affordable it is for the quality of food you get. The portions, the flavor, the consistency — you would expect to pay so much more.
If you’re looking for hibachi that never disappoints, this is the place. Highly recommend to everyone.
Atmosphere: 5
Food: 5
Service: 5
Love it
Atmosphere: 5
Food: 5
Service: 5
Loveee their food
Atmosphere: 5
Food: 5
Service: 5
Standard hibachi fare, but as tasty you'd like, with gracious and welcoming servers and chefs. Definitely go for your birthday.
Atmosphere: 5
Food: 5
Service: 5
This was such a joyful experience and a great way to start the new year. Our family was attended to happily by friendly staff and an even friendlier chef. The food was delicious and everything about the restaurant is inviting. We will return!
Atmosphere: 5
Food: 5
Service: 5
Place is fantastic to catch up with friends and even for a date with a special someone. A+
Atmosphere: 5
Food: 5
Service: 5
Solid happy hour and great place for quality sushi and hibachi dishes.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Hibachi Free Range Chicken, Amigos Sushi Roll, Hibachi Chicken and Shrimp, Spicy Edamame, Orange Chicken
Restaurantji Recommends
This was our first time here. It was Christmas Eve, so I don't know if that's why it wasn't crowded, but that suited our family of 7 just fine. The food was really good. The chef was top notch and was very attentive to special needs ( I've had bariatric surgery and wanted to make sure that my protein wasn't overcooked). He made sure to ask and made my protein last, so that it wasn't on the grill too long.
Atmosphere: 5
Food: 5
Service: 4
Nice spot
Good amount food for price
Atmosphere: 5
Food: 5
Service: 5
I spent $300 in here, they gave me a BLANK gift card for Mother’s Day. I tried to redeem it and the host said the card had already been used despite there being “no record found” of any transactions. when I called BEFORE HAND to ask about expiration, one of them said they never seen a gift card before. It was humiliating and frustrating because I have only been here the one time for Mother’s Day. They didn’t even care. Very unprofessional.
Atmosphere: 1
Service: 1
It was a take out vegetable rice, but is cheaper if you buy it before 3pm
Atmosphere: 4
Food: 4
Service: 4
I went to celebrate my birthday and they made me feel like the Queen I am. First experience
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hibachi Free Range Chicken, Hibachi Chicken and Shrimp
Loading...