Bed-Stuy Fish Fry

Hello BedStuy Team,

I’m writing to formally complain about a takeout order I received that was completely unacceptable.

From the moment I opened the bag, it was clear there were serious issues with how this order was prepared and packaged. Multiple containers were not properly sealed and had leaked significantly, soaking through the containers and onto the table. Sauce and liquid had spilled out everywhere, creating a mess and making the food difficult to handle.

The presentation was extremely poor. Different items were mashed together, food was swimming in leaked liquid, and the containers were warped and barely holding their contents. This is not what anyone expects when paying for prepared food from a restaurant.

More concerning, there appears to be a hair visible inside one of the containers, which raises serious food safety and hygiene concerns. That alone makes the meal inedible.

Overall issues include:

Containers not sealed or secured properly

Extensive leaking and spills

Food mixed together and soaked in sauce

Sloppy, careless packaging

Possible hair contamination

This experience was frustrating, messy, and disappointing, and it does not reflect basic standards of quality control or food safety. I’ve attached photos to document the condition of the order as received.

I expect acknowledgment of this issue and an appropriate resolution, such as a refund or credit. Please let me know how you plan to address this.

Regards,

Hello! I ordered the meatloaf with the side of macaroni and cheese and collard greens. I opened the container and smelled something so unpleasant that I almost flew out my chair. I don't say this often but I'm very surprised that they felt comfortable with serving it. I have included a picture, and the meatloaf tasted exactly how it looked. To be honest, I nibbled on a piece and I almost flew out my chair again. This place does not deserve your business until it gets some things together immediately.

Atmosphere: 1

Food: 1

Service: 1

I should've checked the ratings before ordering.
The fish was overcooked and so were the shrimp.
If the main things you sell are going to be trash you might as well take the fish out your name and just call it's bed stuy eats.

I will not be going back to get the rubbery shrimp or the dried out fishes with no flavor again.

Atmosphere: 1

Food: 1

Service: 1

I will never in my life order from this store again. Whatever fish they sent me was not whiting!! It was cooked frozen ! It was straight up disgusting!! Order from the order locations whoever runs this one is going to put it in the ground !

Food: 1

On 1/10/26, order #002186674 (opened 6:30 pm, closed 6:32 pm), the cashier Patrice B. (name on receipt) raised her voice and spoke in a hostile manner for approximately one minute when asked about garlic butter, despite clarification that the item had been ordered previously. The restaurant was physically not busy at the time.

When it was my turn to order, she rudely questioned why I had not ordered at the same time as my friend, implying there was an expectation to do so. During checkout, she continued making dismissive remarks and eye-rolling while I retrieved change. This was not her first rude interaction with me.

I am a frequent customer, and my experiences with other staff members have been appropriate. However, this conduct is inconsistent with professional service standards. Similar concerns have been noted in prior reviews.

Atmosphere: 3

Food: 3

Service: 1

Without knowing that the store had a 2-1 special I was going to buy whiting there. My server had food hanging outside the container. I think contamination when I see that. I pointed out the food dangling outside the two containers. The server yanked the hanging food from one tray and took the other tray to the buffet and used tongs to push the hanging food into the tray. I asked questions and left.
At home each portion of greens contains numerous stems. Even a very long stem. Gréens eaters know you shuck the leaf from the stem.
The picture shows one trays portion of stems and fins on the whiting.
Tasty product, but awful representation.

Atmosphere: 4

Food: 5

Service: 2

Fried shrimp, rice and peas and candied yams.. bussin lol .. I enjoyed n will return

Atmosphere: 5

Food: 5

Service: 5

Food was decent ordered oxtail and fried chicken platters. Oxtail were tender snd the gravy was delicious! My GF had the chicken she liked it as well.

Atmosphere: 5

Food: 4

Service: 5

Ordered for an event. Food was delicious. Everyone loved everything especially the chicken and sweet potatoes. Mac and cheese was on point too. My family has been ordering for years from them. I guess I will too.

Food: 5

Food is always amazing but the workers are slow nasty with attitudes etc. Young guy there is rude... night time team js, never hung back there I'll stick to my people on nostrand ave...

Food nasty with disrespectful staff .. they love to take your money and not give you want you payed for

OUTSTANDING SERVICE

Atmosphere: 5

Food: 5

Service: 5

Patricia was extraordinary at the Livingston location.

Food: 5

Service: 5

Those crab cakes was the Best so Far food is just always good.

Atmosphere: 5

Food: 5

Service: 5

I from Bed stuy first off. The fish was dry and it wasn’t freshly prepared. I was park 5min walking distance when I got to my car and sat down and started to eat it the food was cold. I went to Bed stuy fish when the first open on Halsey. I love supporting BLACK OWNED BUSINESS! This was a travesty for me. You know fried fish is best serve hot maybe I’m out the loop with that. I was highly disappointed.

Atmosphere: 3

Food: 2

Service: 3