Dunkin'
148 Smith St, Brooklyn
(718) 403-0386
Recent Reviews
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I went at a time that wasn’t very busy and I asked for a chai latte that sat on the machine for a while and then it was poured and just tasted like milk. The person was rude to me when I asked for her to add more chai flavoring. Would not recommend.
Atmosphere: 3
Food: 1
Service: 1
Need long time wait slow working employees very bud working
Employee was very polite👍
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Dunkin' Lemonade Refreshers, Dunkin' Energy, Dunkin' Refreshers
Every time I come here they don’t have decaf coffee…. Strange bc this is a coffee shop.
Also, they open later than 5am, they need to update their time online.
They NEVER have Chai Latte at this location.
I always use the app to order but when I get to this location to pick up my drink, they said “No Chai Latte” or something similar. Happened to me three times already in the last 6 months.
This last time I agreed to replace my Chai for a matcha, the staff made my drink with whole milk when I asked them to please make it with skim milk (like in my original order), her response was “Is not good with skim milk” twice making a disgusted face to me.
Food: 1
First of all there is one lady that always gets my ice coffee right. The others have a hard time listening and never take your order right. Then they get a attitude and want to talk their language when you trying to correct them. Clearly English is their second language. Lastly this place is never clean at 8:00 a.m. Won't get my money anymore. Do better.
Atmosphere: 1
Food: 1
Service: 1
waited 10 mins for someone to take my order and i was the only one in there. then had to wait another 7 mins for the drink and missed my train, and when i finally got my drink it was the wrong thing
Atmosphere: 3
Food: 3
Service: 2
I ordered a mint tea and received a black tea. Unfortunately I am allergic to black tea and realized too late. I reached out to customer service and have been waiting over a week for a response from them. I tried submitting a customer service ticket under health and safety and was unable to.
Dietary restrictions: Allergy to product I received.
Atmosphere: 1
Food: 1
Service: 1
TERRIBLE costumer service. I come here to get my drinks and they always mess it up. Today was my last straw. I ordered a vanilla coolatta and they straight up gave me a strawberry coolatta. When I told her I ordered a vanilla she looked at me and said they didn’t have vanilla. They’re lucky I was hungry and just took the strawberry and the strawberry isn’t that bad ??. Anyways don’t go here the customer service is bad
Atmosphere: 2
Food: 1
Service: 1
The employees are always awesome. The man working today has amazing customer service skills. 10/10 recommend this place.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bacon Egg and Cheese, Donuts
Restaurantji Recommends
Donuts were ok. I asked for a bagel lightly toasted. I got charcoal.
Atmosphere: 4
Food: 2
Service: 2
Horrible wait
Atmosphere: 1
Food: 1
Service: 1
Waited 15 minutes in line behind one person and then had to leave so I wouldn’t be late to work. This location is ridiculously slow.
Like my coffees here
Good cappuccino
Atmosphere: 3
Food: 5
Service: 5
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