Dunkin'

148 Smith St, Brooklyn
(718) 403-0386

Recent Reviews

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christian byrne

Young lady , screaming at the top of her lungs , having conversation with her mom standing behind the counter. I asked her 3 times if she was ready, all 3 times she said yes , 2 seconds later she would continue her conversation with her mom , at the too of her lungs. Then after her mom left. , she continued to be rude to the other customers and do the same thing with her co worker. Worst Saturday morning ever. She. Has to go, either have manners and put the customers and your job first, or get a different job. TOTALLY RUDE, TOTALLY UNPROFESSIONAL.

Atmosphere: 1

Food: 1

Service: 1

Estefani Medina

There’s an older cashier who always seems to be in the worst mood, I try to always be polite and efficient when ordering but it seems like she’s never in the mood to greet or take an order and catches a slight attitude when handing your order back to you.

Atmosphere: 1

Hypr Huynh

1. At this time of post date..No doughnuts available..what's the point of dunking doughnuts if there's literally no doughnuts

2.asked for a sample of rainbow sorbet for my 6yo. Daughter .. and staff lady said no samples... Baskin Robbins always gave samples, how do we know if we like the flavor to buy.. so we had to gamble and buy the 5$ cup just to taste it.
Wasn't like we was gonna ask for a sample and leave...

Terrible service accommodation and inventory

Atmosphere: 1

Food: 2

Service: 1

Mehmet Yildiras

Dirty Place!

Atmosphere: 1

Food: 1

Service: 1

WorkuncleMP m

This is Dunkin Donuts, so my expectation for food isn't that high. This doesn't factor into my review. The problem is the consistent disorganization of cashiers and servers. I understand the store gets packed, and many orders are being taken, but me having to return my drink multiple times because you place drinks in the wrong cup, hand me other orders or just leave my drink on the side for 10 minutes makes no sense. Then I'm ordering a sandwich and asking for no cheese, and the cashier complains why I didn't say that before, and I haven't even paid yet. Today, I'm told they ran out of meal deals... They gotta get it together

Atmosphere: 1

Food: 4

Service: 1

tomoka

always gets the orders wrong people be mad especially me

TANVIR HOSSAIN

Highly Recommended🔥🤘

Atmosphere: 5

Food: 5

Service: 5

Drexel Lewis

I ordered a large Iced coffee and was informed they were out of regular milk. The employee offered me the option for oat milk or almond milk. He then told me to pay the additional dollar for the almond milk option which was not my fault that this Dunkin no longer had whole milk. The customer should always be accommodated when the business creates the issue. Donuts also were not fresh. There were several people who appeared to be homeless that were pan handling and asking for food and change. Employees appeared to not care about quality customer service. The iced coffee was made pretty well.

Atmosphere: 2

Food: 3

Service: 1

Daniela Rojano

Everything is swell, good customer service. There’s no restroom unfortunately. No indoor seating. Inconveniently at times their machines are shut down (cash payment only).

Rosa Oquendo

There are to many kids hanging out and rolling marijuana joints and homeless people sitting and storing their items, as well as people coming in to sit and eat food from outside! I no longer will be going there and I was a faithful customer!!

Atmosphere: 1

Food: 5

Service: 5

angie lowers

Worst place telling me she can't cancel my order the lady that wear the stuff on her head is very very rude...I've been going to place forever there was better people working there..they need a new staff

Charice Lawrence

I went at a time that wasn’t very busy and I asked for a chai latte that sat on the machine for a while and then it was poured and just tasted like milk. The person was rude to me when I asked for her to add more chai flavoring. Would not recommend.

Atmosphere: 3

Food: 1

Service: 1

Alisher Kalandarov

Need long time wait slow working employees very bud working

Joseph “J” Del Piano

Employee was very polite👍

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Dunkin' Lemonade Refreshers, Dunkin' Energy, Dunkin' Refreshers

Angela D

Every time I come here they don’t have decaf coffee…. Strange bc this is a coffee shop.
Also, they open later than 5am, they need to update their time online.

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