Walked in today to order and was told to wait twice while the cashier took a phone order for a family member, that’s fine but don’t tell me to wait, then tell me the scanning option for the app is down and that I need to wait again. Walked out and didn’t want to waste more time placing a mobile
Service: 1
Aidan Terhune
dudes there were very helpful when the app system was giving me trouble. cool
Food: 5
Service: 5
Elijah Clinton
This Dunkin' location is possibly the worst I've ever visited. I would advise against going here as there are other options nearby. During my visit, one of the workers on the 8 am shift was exceptionally rude. When I explained that I had mistakenly chosen this Dunkin' location for my app order, as it was the first time I ever used it she responded inappropriately and suggested I go to the correct location. I insisted that I had already paid and was short on time, but she still refused to make my simple order, which only takes 2 minutes. It's not a complex latte; it's just a basic drink. I believe she should have handled the situation better and shown more kindness as a worker and a person. Although I live nearby, I won't be returning here. This Dunkin' used to be my go-to, but if you're the manager, I strongly recommend either retraining the staff or considering necessary actions. It seems that the overall service quality here leaves much to be desired, and I've also noticed one of the employees appears to be frequently under the influence.
Atmosphere: 1
Food: 1
Service: 1
Alani Bryan
Customer service was terrible. I waiting over 15 minutes for my items !!
Ariel
always out of coffee syrups and alternative milks, and no donut restocks during the day. if you order mobile, you often can’t get what you ordered. but the staff lets you substitute.
Anna
Customer service was obsolete. They stared at my friend and myself as we were ordering, and didn't respond. When they did, it was one word responses without another option. Unprofessionalism at its best. Go to STARBUCKS!!!
Khadija Williams
They were rude and not friendly at all. Need to hire new employees ASAP and the outside looks dirty
Erica Santiago
Employee was disrespectful laughing in my face. There was miscommunication while order and employee couldn’t get my order right and was laughing as I was getting frustrated had to for someone else to help me
Kerry Ann James
There is always a line. Because it's always only 2 people
D Lee
Amazing been going for many years, I have to stop in here great employees
I paid almost $8 for a glazed doughnut and small hot tea. Insane. Please avoid.
Atmosphere: 2
Food: 3
Service: 1
Tee
Bad customer service the give you attitude and don’t make drinks correctly
Lavetta
I Was Needing A Boost Before Work This Morning And I Stopped In For A Coffee Light & Sweet With A Shot Of Espresso.I Think She Called It, "The Red Eye" Thank You
Maimouna Faye
Very disrespectful, very slow, and was flirting with customers
Walked in today to order and was told to wait twice while the cashier took a phone order for a family member, that’s fine but don’t tell me to wait, then tell me the scanning option for the app is down and that I need to wait again. Walked out and didn’t want to waste more time placing a mobile
Service: 1
dudes there were very helpful when the app system was giving me trouble. cool
Food: 5
Service: 5
This Dunkin' location is possibly the worst I've ever visited. I would advise against going here as there are other options nearby. During my visit, one of the workers on the 8 am shift was exceptionally rude. When I explained that I had mistakenly chosen this Dunkin' location for my app order, as it was the first time I ever used it she responded inappropriately and suggested I go to the correct location. I insisted that I had already paid and was short on time, but she still refused to make my simple order, which only takes 2 minutes. It's not a complex latte; it's just a basic drink. I believe she should have handled the situation better and shown more kindness as a worker and a person. Although I live nearby, I won't be returning here. This Dunkin' used to be my go-to, but if you're the manager, I strongly recommend either retraining the staff or considering necessary actions. It seems that the overall service quality here leaves much to be desired, and I've also noticed one of the employees appears to be frequently under the influence.
Atmosphere: 1
Food: 1
Service: 1
Customer service was terrible. I waiting over 15 minutes for my items !!
always out of coffee syrups and alternative milks, and no donut restocks during the day. if you order mobile, you often can’t get what you ordered. but the staff lets you substitute.
Customer service was obsolete. They stared at my friend and myself as we were ordering, and didn't respond. When they did, it was one word responses without another option. Unprofessionalism at its best. Go to STARBUCKS!!!
They were rude and not friendly at all. Need to hire new employees ASAP and the outside looks dirty
Employee was disrespectful laughing in my face. There was miscommunication while order and employee couldn’t get my order right and was laughing as I was getting frustrated had to for someone else to help me
There is always a line. Because it's always only 2 people
Amazing been going for many years, I have to stop in here great employees
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
I paid almost $8 for a glazed doughnut and small hot tea. Insane. Please avoid.
Atmosphere: 2
Food: 3
Service: 1
Bad customer service the give you attitude and don’t make drinks correctly
I Was Needing A Boost Before Work This Morning And I Stopped In For A Coffee Light & Sweet With A Shot Of Espresso.I Think She Called It, "The Red Eye" Thank You
Very disrespectful, very slow, and was flirting with customers
By 4pm almost All donuts were sold out.