I don’t like to leave negative reviews, but this location needs some serious change in customer service. I ordered my drink through mobile order and specifically stated “no whipped cream”. As soon as I got there to pick up my order I see a drink under my name with whip cream, meanwhile on the sticker order it says “NO WHIPPED CREAM”. I understand mistakes happen, so I kindly asked if my drink could be made again since I am lactose intolerant and the whipped cream had already spread over the drink. The male making the drinks grabbed my cup and was going to simply scoop the whipped cream off. I told him I cannot drink that drink because I am lactose intolerant and it’s already all mixed in. He immediately got offensive and shouted “come on just take it”. However, he finally started to make my drink again after I explained I am lactose intolerant. He then handed me my drink and as soon as I saw my drink I knew he purposely had made my drink the wrong way. It was literally a cup of almond milk with ice and caramel. Meanwhile I had ordered an iced caramel latte. I won’t be coming back to this store ever again. Don’t not waist your money. They can make your drink wrong and still get angry at you when you ask them to please make it right.
Sal DiMaria
I never leave a review but, today is the day I have to. I ordered my breakfast through the mobile app, I ordered a croissant with egg and cheese , hash browns and iced coffee. I get to my job site and open up my sandwich and it is literally, ice cold. It was never heated up so, I have a slab of Frozen egg, Frozen sausage and cold cheese and cold bread what kind of savage does this. The place wasn't even busy. I will never set foot in this Dunkin' again.
J S
The place was clean, coffee was fresh, and there were no homeless people holding the door, so that's much appreciated.
Bianca Velez
This is by far the worst Dunkin in the Williamsburg area, the workers are rude & mess up your order constantly. I have went for refreshers that are literally juice and tea and came out with juice with water on multiple occasions but they’ll have an attitude if you tell them they’ve messed up your drink. Same with the food, they’ve burnt my hashbrowns, snackin bacon, & bagel minis or the bagel mini’s will be hot on the outside & cold in the middle. I have also had workers laugh in my face because I was a customer who came all the time for the same thing & they literally laughed in my face about it. This place is somewhere you absolutely need to steer clear from, especially considering the workers are so rude & don’t care about what they’re doing. DO NOT GO HERE UNLESS YOU WANT YOUR ORDER MESSED UP!
Charles E. Dyre
The only Dunkin in the area that does it right.
Hia Vey
Needs $4 lattes
Kagu Kagus
Store closes at 8pm. But they wont let you in at 7.20pm?
Jared Owen
This is my closest Dunkin by my house so I go there a lot this place sucks and staff can't even understand English on top of it you have say order many times which is annoying and I sometimes use coupons and they get mad at me the staff is rude there is one guy who is there in morning he is nasty attitude I don't recommend this place at all
Atmosphere: 2
Food: 2
Service: 1
Kruták András
Service 0! Omg!
Atmosphere: 1
Food: 4
Anais Gentile
I barely come here because yea… but I stopped by today for some reason very foreign to me. But whatever. Can we just be serious about this?
HORRIBLE. DO NOT GO HERE. THEY ALWAYS HAVE 1 LADY IN THE MORNINGS AT 7AM, WHEN PEOPLE ARE TRYING TO GET TO WORK. THE MANAGERS ATTITUDE IS DISGUSTING. THE STORE IS DIRTY BY THE NAPKIN AREA. IF I COULD RATE THIS PLACE 0 STARS I WOULD. THIS PLACE IS NOT EVEN WORTH 1 STAR.
Atmosphere: 1
Food: 1
Service: 1
Oneik Rose
Coffee was okay but the donuts tasted old. Please throw out the old glazed donuts next time.
Atmosphere: 3
Service: 3
luciano aviles
flies flying around and sitting on the donuts!
Qy
Ordered ICED LATTER WITH ALMOND MILKand a short guy with glasses made it with pouring regular milk right in front of me and served.. I asked him if this is ALMOND MILK 3 times and said I can't drink regular milk I'll get a stomachache... He answered YES without hesitating again and again .. I had to say that I saw you poured that regular milk.. That's not ALMOND MILK.!!!. other lady made a new one and served..It's shocking that guy just lied repeatedly as if he didn't care.. it wasn't just a mistake.. what if I had severe allergy against regular milk??Should I just got that wrong coffee and sued that store ?Employee's name on the receipt was NYMA ..
I don’t like to leave negative reviews, but this location needs some serious change in customer service. I ordered my drink through mobile order and specifically stated “no whipped cream”. As soon as I got there to pick up my order I see a drink under my name with whip cream, meanwhile on the sticker order it says “NO WHIPPED CREAM”. I understand mistakes happen, so I kindly asked if my drink could be made again since I am lactose intolerant and the whipped cream had already spread over the drink. The male making the drinks grabbed my cup and was going to simply scoop the whipped cream off. I told him I cannot drink that drink because I am lactose intolerant and it’s already all mixed in. He immediately got offensive and shouted “come on just take it”. However, he finally started to make my drink again after I explained I am lactose intolerant. He then handed me my drink and as soon as I saw my drink I knew he purposely had made my drink the wrong way. It was literally a cup of almond milk with ice and caramel. Meanwhile I had ordered an iced caramel latte. I won’t be coming back to this store ever again. Don’t not waist your money. They can make your drink wrong and still get angry at you when you ask them to please make it right.
I never leave a review but, today is the day I have to. I ordered my breakfast through the mobile app, I ordered a croissant with egg and cheese , hash browns and iced coffee. I get to my job site and open up my sandwich and it is literally, ice cold. It was never heated up so, I have a slab of Frozen egg, Frozen sausage and cold cheese and cold bread what kind of savage does this. The place wasn't even busy. I will never set foot in this Dunkin' again.
The place was clean, coffee was fresh, and there were no homeless people holding the door, so that's much appreciated.
This is by far the worst Dunkin in the Williamsburg area, the workers are rude & mess up your order constantly. I have went for refreshers that are literally juice and tea and came out with juice with water on multiple occasions but they’ll have an attitude if you tell them they’ve messed up your drink. Same with the food, they’ve burnt my hashbrowns, snackin bacon, & bagel minis or the bagel mini’s will be hot on the outside & cold in the middle. I have also had workers laugh in my face because I was a customer who came all the time for the same thing & they literally laughed in my face about it. This place is somewhere you absolutely need to steer clear from, especially considering the workers are so rude & don’t care about what they’re doing. DO NOT GO HERE UNLESS YOU WANT YOUR ORDER MESSED UP!
The only Dunkin in the area that does it right.
Needs $4 lattes
Store closes at 8pm. But they wont let you in at 7.20pm?
This is my closest Dunkin by my house so I go there a lot this place sucks and staff can't even understand English on top of it you have say order many times which is annoying and I sometimes use coupons and they get mad at me the staff is rude there is one guy who is there in morning he is nasty attitude I don't recommend this place at all
Atmosphere: 2
Food: 2
Service: 1
Service 0! Omg!
Atmosphere: 1
Food: 4
I barely come here because yea… but I stopped by today for some reason very foreign to me. But whatever. Can we just be serious about this?
Restaurantji Recommends
Love it!
Atmosphere: 5
Food: 5
Service: 5
HORRIBLE. DO NOT GO HERE. THEY ALWAYS HAVE 1 LADY IN THE MORNINGS AT 7AM, WHEN PEOPLE ARE TRYING TO GET TO WORK. THE MANAGERS ATTITUDE IS DISGUSTING. THE STORE IS DIRTY BY THE NAPKIN AREA. IF I COULD RATE THIS PLACE 0 STARS I WOULD. THIS PLACE IS NOT EVEN WORTH 1 STAR.
Atmosphere: 1
Food: 1
Service: 1
Coffee was okay but the donuts tasted old. Please throw out the old glazed donuts next time.
Atmosphere: 3
Service: 3
flies flying around and sitting on the donuts!
Ordered ICED LATTER WITH ALMOND MILKand a short guy with glasses made it with pouring regular milk right in front of me and served.. I asked him if this is ALMOND MILK 3 times and said I can't drink regular milk I'll get a stomachache... He answered YES without hesitating again and again .. I had to say that I saw you poured that regular milk.. That's not ALMOND MILK.!!!. other lady made a new one and served..It's shocking that guy just lied repeatedly as if he didn't care.. it wasn't just a mistake.. what if I had severe allergy against regular milk??Should I just got that wrong coffee and sued that store ?Employee's name on the receipt was NYMA ..
Atmosphere: 1
Food: 1
Service: 1
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