Friendly staff and service , is a gem in the neighborhood. Excellent for brunch , dinner
Atmosphere: 5
Food: 5
Service: 5
Tonnette Alcide
Extremely uncomfortable experience — won’t be returning
I’ve been coming to Hamilton’s since 2021, and it actually holds sentimental value for me—it’s where I went on my first date with my now-husband. Unfortunately, today’s experience was so uncomfortable that I won’t be coming back.
We came in during a snowstorm with our one-year-old daughter. The restaurant was nearly empty—maybe four people total—yet we were ignored for 10–15 minutes. No greeting, no check-in, no acknowledgment, even as my child became visibly hungry and irritated.
When I finally asked if we could place an order, the woman serving us responded, “I’m waiting.” I told her she never came over to ask if we needed anything. Her only response was “ok,” with no concern, apology, or follow-up—making it very clear she did not care.
She later stated that she is the manager, which made the interaction even more disturbing. The dismissive behavior felt intentional. The contrast between how I was treated and how my husband (who is white) was treated was noticeable and deeply unsettling. Based on repeated interactions and today’s experience, I genuinely believe the treatment I received was racially biased, and it made me feel unwelcome and unsafe.
Because of how uncomfortable the situation felt, I chose not to order food at all. As a parent, trust matters, and I did not feel comfortable eating there under these circumstances.
To be fair, I did speak with the night manager, who stepped in, was polite, listened to my concerns, and apologized. I appreciated that intervention. However, the fact that this situation escalated to that point speaks volumes. Lulu clearly needs proper training, especially in customer service, professionalism, and cultural competency.
The owner, Georgia, needs to be aware that this level of management and conduct is unacceptable. This restaurant used to mean something to me, but after today, I will never return.
Atmosphere: 1
Food: 5
Service: 1
Mikey P
Very nice place with really good food especially the Mac and cheese would come back
Atmosphere: 5
Food: 5
Service: 5
Francesca Predvil
How Do I Get In Contact? With You Guys ? Because I Ordered 30 Minutes, Ago I’m Yet To Receive My Order!!
TRUDIE PIETERSE
Lovely 😻
Atmosphere: 5
Food: 5
Service: 5
Mario Sanchez
WAS a Good local spot
Shaye Finkelstein
Delicious food and great service
Atmosphere: 5
Food: 5
Service: 5
Tasnim Samiha
Neighborhood fav. Their dinner specials are truly special. Always a good setting as well
Atmosphere: 5
Food: 5
Service: 5
Ivan Poljakov
I've mapped the quickest route to this faraway gem. The restaurant takes extra steps for customers. Staff members show uncommon helpfulness. The food quality matches the staff excellence. I willingly endorse staff this attentive.
Atmosphere: 4
Food: 4
Service: 4
Jan Rowland
Delicious food! Sat outside because there was a long wait for an inside table. It was a little chilly but comfortable in the sun. The cup of hot tea helped. Servers were very friendly but no ketchup for my fries. I had to ask for it. So sugar or milk for my tea. I had to ask for it. When I got it, I didnt get a spoon to stir it with. I did without it. All in all is was a nice experience because the food was good and we enjoyed our time with friends. Maybe they were short staffed??
Cute restaurant that had super cozy pub style food. A great place to catch a quick dinner after work or an afternoon at the park.
Atmosphere: 5
Food: 5
Service: 5
Robinson Watts
Love the the restaurant amazing food highly recommend 10 out of 10
Atmosphere: 5
Food: 5
Service: 5
Korry Hampel
Great place to have a bite to eat! The staff was very nice and thr food was fresh
Atmosphere: 5
Food: 5
Service: 5
David Savella
I ordered a burger with wedges before 6 PM on a weekday through GrubHub. 45 minutes after placing the order, I got a text saying my order was delayed. Ok, fine. I called the restaurant back and asked what was going on, and the employee who answered (who was friendly and offered an apology, to his credit) just said it wasn’t their fault after acknowledging that my food hadn’t been made yet. There was no real explanation, and no offer for partial or whole reimbursement with a pledge to get the food delivered expeditiously. As a result, I just cancelled the order. To the management there: when you guys drop the ball and compromise somebody’s meal plans, do the right thing for the customer beyond just saying “sorry, do you still want your food or not?”
Friendly staff and service , is a gem in the neighborhood. Excellent for brunch , dinner
Atmosphere: 5
Food: 5
Service: 5
Extremely uncomfortable experience — won’t be returning
I’ve been coming to Hamilton’s since 2021, and it actually holds sentimental value for me—it’s where I went on my first date with my now-husband. Unfortunately, today’s experience was so uncomfortable that I won’t be coming back.
We came in during a snowstorm with our one-year-old daughter. The restaurant was nearly empty—maybe four people total—yet we were ignored for 10–15 minutes. No greeting, no check-in, no acknowledgment, even as my child became visibly hungry and irritated.
When I finally asked if we could place an order, the woman serving us responded, “I’m waiting.” I told her she never came over to ask if we needed anything. Her only response was “ok,” with no concern, apology, or follow-up—making it very clear she did not care.
She later stated that she is the manager, which made the interaction even more disturbing. The dismissive behavior felt intentional. The contrast between how I was treated and how my husband (who is white) was treated was noticeable and deeply unsettling. Based on repeated interactions and today’s experience, I genuinely believe the treatment I received was racially biased, and it made me feel unwelcome and unsafe.
Because of how uncomfortable the situation felt, I chose not to order food at all. As a parent, trust matters, and I did not feel comfortable eating there under these circumstances.
To be fair, I did speak with the night manager, who stepped in, was polite, listened to my concerns, and apologized. I appreciated that intervention. However, the fact that this situation escalated to that point speaks volumes. Lulu clearly needs proper training, especially in customer service, professionalism, and cultural competency.
The owner, Georgia, needs to be aware that this level of management and conduct is unacceptable. This restaurant used to mean something to me, but after today, I will never return.
Atmosphere: 1
Food: 5
Service: 1
Very nice place with really good food especially the Mac and cheese would come back
Atmosphere: 5
Food: 5
Service: 5
How Do I Get In Contact? With You Guys ? Because I Ordered 30 Minutes, Ago I’m Yet To Receive My Order!!
Lovely 😻
Atmosphere: 5
Food: 5
Service: 5
WAS a Good local spot
Delicious food and great service
Atmosphere: 5
Food: 5
Service: 5
Neighborhood fav. Their dinner specials are truly special. Always a good setting as well
Atmosphere: 5
Food: 5
Service: 5
I've mapped the quickest route to this faraway gem. The restaurant takes extra steps for customers. Staff members show uncommon helpfulness. The food quality matches the staff excellence. I willingly endorse staff this attentive.
Atmosphere: 4
Food: 4
Service: 4
Delicious food! Sat outside because there was a long wait for an inside table. It was a little chilly but comfortable in the sun. The cup of hot tea helped. Servers were very friendly but no ketchup for my fries. I had to ask for it. So sugar or milk for my tea. I had to ask for it. When I got it, I didnt get a spoon to stir it with. I did without it. All in all is was a nice experience because the food was good and we enjoyed our time with friends. Maybe they were short staffed??
Atmosphere: 4
Food: 5
Service: 3
Restaurantji Recommends
Cute restaurant that had super cozy pub style food. A great place to catch a quick dinner after work or an afternoon at the park.
Atmosphere: 5
Food: 5
Service: 5
Love the the restaurant amazing food highly recommend 10 out of 10
Atmosphere: 5
Food: 5
Service: 5
Great place to have a bite to eat! The staff was very nice and thr food was fresh
Atmosphere: 5
Food: 5
Service: 5
I ordered a burger with wedges before 6 PM on a weekday through GrubHub. 45 minutes after placing the order, I got a text saying my order was delayed. Ok, fine. I called the restaurant back and asked what was going on, and the employee who answered (who was friendly and offered an apology, to his credit) just said it wasn’t their fault after acknowledging that my food hadn’t been made yet. There was no real explanation, and no offer for partial or whole reimbursement with a pledge to get the food delivered expeditiously. As a result, I just cancelled the order.
To the management there: when you guys drop the ball and compromise somebody’s meal plans, do the right thing for the customer beyond just saying “sorry, do you still want your food or not?”
Service: 1
Very family friendly!
Atmosphere: 5
Food: 5
Service: 5
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