Smells fantastic in there. Cookies are over priced. Also they advertised cookie box prices they no longer offer. I was looking to buy a 6+6 for $30 advertised but come to find out when I got there they no longer offer that price point. Instead I had to pay $50 for 12 cookies. 6 reg 6 deluxe. I promised my son for his birthday so I ate the extra cost. Trust me people when I say it's not worth the cost. No dozen cookies are worth that much. I gave them 3 stars for effort. If you have expendable income then by all means indulge.
Parking: Good luck in finding parking.
Atmosphere: 5
Food: 3
Service: 3
Володя Шеремета
Black woman doesn’t work, im late for pick up for 20 minutes and after arrived, waiting 20 minutes more
Atmosphere: 1
Service: 1
kote kezevadze
They made us wait for 1 hour at online dating, they didn't even let us inside and They were angry with us when we asked something. It's a terrible institution with terrible employees.
Atmosphere: 1
Food: 1
Service: 1
Tina Dinh
Terrible service. Ordered from them online. Took over an hour and my order never arrived. Called them and they said the eta was 12:15 am. Order never arrived but got an enjoy notification from them. I couldn’t track my order because they use their own delivery drivers instead of uber drivers. Tried calling the store again and no one answered. Had to call customer support on Uber to resolve the issue. Got my money back for the order but they kept my tip that I left,..
Service: 1
Emma Colling
Cookies arrived cold and stale… I paid almost $30…
Food: 1
Service: 2
Сухроб
I came and it was 01:20 Sunday they told me to wait 20 minutes I came after 20 minutes still it was closed I said what's the problem we came a little late today so we will have to wait half an hour there were also people standing there but it was the guys inside looking and did not open outside it was cold.
Service: 1
Cat Orlando
Traveled all the way from Queens Monday 11/24/2024. The cookies were good, and the young men working that early evening were very patient and kind, making my trip with four kids a happy experience. 💙
Lincoln Campbell
Delivery from this place takes 2 hours minimum. I have tried it multiple times and I always get tricked because I crave these cookies. But every time I order it takes FOREVER.
they don’t answer the phone at all when I placed an order for delivery and I waited 2 hours for my stuff and I STILL didn’t receive it. Waste of money and time they don’t care.
A J
During my recent visit to a particular Insomnia Cookies establishment on October 28, 2024, at 11:44 a.m., I felt compelled to express my dissatisfaction with the experience. Although I typically enjoy indulging in a cookie or two from this establishment, the quality of the product on this occasion was notably lacking in taste, leading me to decide against returning in the future.
Moreover, I observed the young lady serving as the cashier openly express her skepticism regarding the appeal of Insomnia Cookies, stating, "I do not understand what the hype is about these cookies; I do not believe they are worth the money being spent." Ironically, she was simultaneously consuming a cup of cookie dough, which suggested a conflicting viewpoint. Additionally, her appearance was unprofessional, as she appeared disheveled.
This behavior reflects a lack of engagement and enthusiasm for her role, and I would encourage her to consider seeking alternative employment if she is dissatisfied with her current position.
Atmosphere: 1
Food: 1
Service: 1
Patrick Grady
Cookies were good, nothing special. Woman who helped me was very nice.
Atmosphere: 3
Food: 3
Service: 4
Recommended dishes: Chocolate Chip
Amanda S
Small location, so order in advance or be ready to wait online, but quick service
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Salted Caramel, Cookie
Sunnia Mujtaba
Just had my husband get me the cookiwich sandwich which was absolutely disgusting! First off they need to fire the person making the sandwich it was an African American young woman. She was slow and confused and messed up my simple order. I don’t know how can one even mess up on cookies and ice cream. Pathetic. Mind you my cookie was not even soft and not fresh.
Worst customer service ever.
Service: 1
Amazing cookies. Big thanks to Secoya and Caleb they were wonderful and amazing service by them.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chocolate Chip, Brownies, Snickerdoodle Birthday Cake Ice Cream Sandwich, Ice Cream Cookies, Cookie, 6-Pack
Smells fantastic in there. Cookies are over priced. Also they advertised cookie box prices they no longer offer. I was looking to buy a 6+6 for $30 advertised but come to find out when I got there they no longer offer that price point. Instead I had to pay $50 for 12 cookies. 6 reg 6 deluxe. I promised my son for his birthday so I ate the extra cost. Trust me people when I say it's not worth the cost. No dozen cookies are worth that much. I gave them 3 stars for effort. If you have expendable income then by all means indulge.
Parking: Good luck in finding parking.
Atmosphere: 5
Food: 3
Service: 3
Black woman doesn’t work, im late for pick up for 20 minutes and after arrived, waiting 20 minutes more
Atmosphere: 1
Service: 1
They made us wait for 1 hour at online dating, they didn't even let us inside and They were angry with us when we asked something. It's a terrible institution with terrible employees.
Atmosphere: 1
Food: 1
Service: 1
Terrible service. Ordered from them online. Took over an hour and my order never arrived. Called them and they said the eta was 12:15 am. Order never arrived but got an enjoy notification from them. I couldn’t track my order because they use their own delivery drivers instead of uber drivers. Tried calling the store again and no one answered. Had to call customer support on Uber to resolve the issue. Got my money back for the order but they kept my tip that I left,..
Service: 1
Cookies arrived cold and stale… I paid almost $30…
Food: 1
Service: 2
I came and it was 01:20 Sunday they told me to wait 20 minutes I came after 20 minutes still it was closed I said what's the problem we came a little late today so we will have to wait half an hour there were also people standing there but it was the guys inside looking and did not open outside it was cold.
Service: 1
Traveled all the way from Queens Monday 11/24/2024. The cookies were good, and the young men working that early evening were very patient and kind, making my trip with four kids a happy experience. 💙
Delivery from this place takes 2 hours minimum. I have tried it multiple times and I always get tricked because I crave these cookies. But every time I order it takes FOREVER.
Atmosphere: 3
Food: 4
Service: 1
Restaurantji Recommends
they don’t answer the phone at all when I placed an order for delivery and I waited 2 hours for my stuff and I STILL didn’t receive it. Waste of money and time they don’t care.
During my recent visit to a particular Insomnia Cookies establishment on October 28, 2024, at 11:44 a.m., I felt compelled to express my dissatisfaction with the experience. Although I typically enjoy indulging in a cookie or two from this establishment, the quality of the product on this occasion was notably lacking in taste, leading me to decide against returning in the future.
Moreover, I observed the young lady serving as the cashier openly express her skepticism regarding the appeal of Insomnia Cookies, stating, "I do not understand what the hype is about these cookies; I do not believe they are worth the money being spent." Ironically, she was simultaneously consuming a cup of cookie dough, which suggested a conflicting viewpoint. Additionally, her appearance was unprofessional, as she appeared disheveled.
This behavior reflects a lack of engagement and enthusiasm for her role, and I would encourage her to consider seeking alternative employment if she is dissatisfied with her current position.
Atmosphere: 1
Food: 1
Service: 1
Cookies were good, nothing special. Woman who helped me was very nice.
Atmosphere: 3
Food: 3
Service: 4
Recommended dishes: Chocolate Chip
Small location, so order in advance or be ready to wait online, but quick service
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Salted Caramel, Cookie
Just had my husband get me the cookiwich sandwich which was absolutely disgusting! First off they need to fire the person making the sandwich it was an African American young woman. She was slow and confused and messed up my simple order. I don’t know how can one even mess up on cookies and ice cream. Pathetic. Mind you my cookie was not even soft and not fresh.
Atmosphere: 1
Food: 1
Service: 1
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