How about no stars. You are rude simply rude..šš½šš½ The owner clearly does not read the reviews if so changes would have been made..
What happened to customer satisfaction? This world is completely changing...
Reach Mary
Fire the rude barista. She doesnāt want to work there. Wednesday 10am
Atmosphere: 1
Food: 1
Service: 1
ED Photography
The service was unbelievably horrible. The barista at the register was unwelcoming and made no effort to improve the interaction. I paid with cash and was not informed that the total would be rounded upāthere was no signage or explanation beforehand. My cash was taken, and I was not given my change back because I was told the amount was ārounded up.ā When I asked to switch to card so I could receive my proper change she placed the cash on the counter.
Additionally, when I asked the price of a ham croissant, it was silently placed on the screen instead of being communicated, which felt dismissive. Despite this experience, I was still prompted to leave a tip š. I will not be coming back.
The hotel lobby itself is beautiful.
Nam Singh
Okay so this is going to be harsh, but Iāve had so many issues with this cafe, despite being a regular customer for over a year. I often run from my home to Brooklyn bridge park and wander in for a coffee afterwards or will frequently work from this coffee shop for a change of scenery. While itās always been a bit overpriced, in the last 4-5 months, the quality of both coffee and baked goods has steeply declined and the barista staff isnāt particularly helpful either. I love bluestone coffee, which is why I used to come here so often, but lately, the lattes feel poorly made (over poured espresso leaving a sour taste + too much milk + not enough ice). The croissants are often too oily or too dry. On my last two trips, I was double charged. For the first one, I tapped my Apple Pay and was told it didnāt go through so I should try it again. I flagged that my credit card showed it HAD in fact gone through and the barista told me it wasnāt showing on her end and the pending charge would fall off in a couple days. Fine. So I tap again and lo and behold, many days later, it actually doesnāt fall off so I end up paying $20 for an iced latte (it comes out to $10 for one if you get oat milk). I try to go through the right channels to have it refunded several days later and luckily, customer service was pretty helpful about it.
Fast forward to a couple more weeks and the EXACT same thing happens. I tap a physical card this time and Iām told the system ādidnāt catch itā so I need to tap again. I tell the barista that I paid twice for the same coffee a few weeks backs and Iām not convinced the charge will just fall off in a few days. The barista then responds āmaybe you should complain to management about it then. It happens all the time.ā I paid with cash and called it a day but Iām very weirded out by this operation. Theyāre already a bit tourist trappy with their prices and there are plenty of very good coffee shops in the vicinity so I would recommend avoiding them entirely or just paying cash. Theyāre clearly trying to scam foreign travelers who have little recourse for multiple charges.
Atmosphere: 5
Food: 2
Service: 2
gustin pioffet mermaz
Technical issues but very commercial. Tasty croissant !
Atmosphere: 5
Food: 5
Service: 5
Lauren Ondersma
Incase you guys didn't know they are now currently open 4-9 baby!!! & I couldn't be more thrilled. Different menu & beer on draft.. get the chicken panini š„°š„°š„°š„°
Atmosphere: 5
Food: 5
Service: 5
Paolo D
Beautiful placeā¦ but overpriced!
Jake Silberg
Incredibly expensive for probably the lamest matcha latte Iāve ever had. Doesnāt taste like matcha at all, just a cup of milk.
On the food, they gave us mayonnaise and claimed it was tahini. Just disappointing all around considering the price. Very pretty setting though.
Atmosphere: 5
Food: 2
Service: 2
Kim Kardashian
Good quality and professional service. Not perfect, but close enough to come back again.
How about no stars. You are rude simply rude..šš½šš½
The owner clearly does not read the reviews if so changes would have been made..
What happened to customer satisfaction?
This world is completely changing...
Fire the rude barista. She doesnāt want to work there. Wednesday 10am
Atmosphere: 1
Food: 1
Service: 1
The service was unbelievably horrible. The barista at the register was unwelcoming and made no effort to improve the interaction. I paid with cash and was not informed that the total would be rounded upāthere was no signage or explanation beforehand. My cash was taken, and I was not given my change back because I was told the amount was ārounded up.ā When I asked to switch to card so I could receive my proper change she placed the cash on the counter.
Additionally, when I asked the price of a ham croissant, it was silently placed on the screen instead of being communicated, which felt dismissive. Despite this experience, I was still prompted to leave a tip š. I will not be coming back.
The hotel lobby itself is beautiful.
Okay so this is going to be harsh, but Iāve had so many issues with this cafe, despite being a regular customer for over a year. I often run from my home to Brooklyn bridge park and wander in for a coffee afterwards or will frequently work from this coffee shop for a change of scenery. While itās always been a bit overpriced, in the last 4-5 months, the quality of both coffee and baked goods has steeply declined and the barista staff isnāt particularly helpful either. I love bluestone coffee, which is why I used to come here so often, but lately, the lattes feel poorly made (over poured espresso leaving a sour taste + too much milk + not enough ice). The croissants are often too oily or too dry. On my last two trips, I was double charged. For the first one, I tapped my Apple Pay and was told it didnāt go through so I should try it again. I flagged that my credit card showed it HAD in fact gone through and the barista told me it wasnāt showing on her end and the pending charge would fall off in a couple days. Fine. So I tap again and lo and behold, many days later, it actually doesnāt fall off so I end up paying $20 for an iced latte (it comes out to $10 for one if you get oat milk). I try to go through the right channels to have it refunded several days later and luckily, customer service was pretty helpful about it.
Fast forward to a couple more weeks and the EXACT same thing happens. I tap a physical card this time and Iām told the system ādidnāt catch itā so I need to tap again. I tell the barista that I paid twice for the same coffee a few weeks backs and Iām not convinced the charge will just fall off in a few days. The barista then responds āmaybe you should complain to management about it then. It happens all the time.ā I paid with cash and called it a day but Iām very weirded out by this operation. Theyāre already a bit tourist trappy with their prices and there are plenty of very good coffee shops in the vicinity so I would recommend avoiding them entirely or just paying cash. Theyāre clearly trying to scam foreign travelers who have little recourse for multiple charges.
Atmosphere: 5
Food: 2
Service: 2
Technical issues but very commercial. Tasty croissant !
Atmosphere: 5
Food: 5
Service: 5
Incase you guys didn't know they are now currently open 4-9 baby!!! & I couldn't be more thrilled. Different menu & beer on draft.. get the chicken panini š„°š„°š„°š„°
Atmosphere: 5
Food: 5
Service: 5
Beautiful placeā¦ but overpriced!
Incredibly expensive for probably the lamest matcha latte Iāve ever had. Doesnāt taste like matcha at all, just a cup of milk.
On the food, they gave us mayonnaise and claimed it was tahini. Just disappointing all around considering the price. Very pretty setting though.
Atmosphere: 5
Food: 2
Service: 2
Good quality and professional service. Not perfect, but close enough to come back again.
Beautiful cafĆ©. Plants everywhere šŖ“
Great location right under the Brooklyn Bridge.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
I love this little cafe and often have my lunch there. Stuff is very friendly and food is good.
Pretty good food and upscale but expensive
Very nice ginger tea, and cozy atmosphere
The personal is so rude, seems like they are bothered by customers.
Food: 5
Service: 1
Bad and overpriced
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