Okay so this is going to be harsh, but I’ve had so many issues with this cafe, despite being a regular customer for over a year. I often run from my home to Brooklyn bridge park and wander in for a coffee afterwards or will frequently work from this coffee shop for a change of scenery. While it’s always been a bit overpriced, in the last 4-5 months, the quality of both coffee and baked goods has steeply declined and the barista staff isn’t particularly helpful either. I love bluestone coffee, which is why I used to come here so often, but lately, the lattes feel poorly made (over poured espresso leaving a sour taste + too much milk + not enough ice). The croissants are often too oily or too dry. On my last two trips, I was double charged. For the first one, I tapped my Apple Pay and was told it didn’t go through so I should try it again. I flagged that my credit card showed it HAD in fact gone through and the barista told me it wasn’t showing on her end and the pending charge would fall off in a couple days. Fine. So I tap again and lo and behold, many days later, it actually doesn’t fall off so I end up paying $20 for an iced latte (it comes out to $10 for one if you get oat milk). I try to go through the right channels to have it refunded several days later and luckily, customer service was pretty helpful about it.
Fast forward to a couple more weeks and the EXACT same thing happens. I tap a physical card this time and I’m told the system “didn’t catch it” so I need to tap again. I tell the barista that I paid twice for the same coffee a few weeks backs and I’m not convinced the charge will just fall off in a few days. The barista then responds “maybe you should complain to management about it then. It happens all the time.” I paid with cash and called it a day but I’m very weirded out by this operation. They’re already a bit tourist trappy with their prices and there are plenty of very good coffee shops in the vicinity so I would recommend avoiding them entirely or just paying cash. They’re clearly trying to scam foreign travelers who have little recourse for multiple charges.
Atmosphere: 5
Food: 2
Service: 2
gustin pioffet mermaz
Technical issues but very commercial. Tasty croissant !
Atmosphere: 5
Food: 5
Service: 5
Lauren Ondersma
Incase you guys didn't know they are now currently open 4-9 baby!!! & I couldn't be more thrilled. Different menu & beer on draft.. get the chicken panini 🥰🥰🥰🥰
Atmosphere: 5
Food: 5
Service: 5
Paolo D
Beautiful place… but overpriced!
Jake Silberg
Incredibly expensive for probably the lamest matcha latte I’ve ever had. Doesn’t taste like matcha at all, just a cup of milk.
On the food, they gave us mayonnaise and claimed it was tahini. Just disappointing all around considering the price. Very pretty setting though.
Atmosphere: 5
Food: 2
Service: 2
Kim Kardashian
Good quality and professional service. Not perfect, but close enough to come back again.
Fayvenn
Beautiful café. Plants everywhere 🪴 Great location right under the Brooklyn Bridge.
Atmosphere: 5
Food: 5
Service: 5
Maria Maximova
I love this little cafe and often have my lunch there. Stuff is very friendly and food is good.
The personal is so rude, seems like they are bothered by customers.
Food: 5
Service: 1
Alex Scott
Bad and overpriced
Fred Alluso
I've been at the hotel for events a few times now. The breakfast sandwiches and breakfast toasts are among my favorites.I once had a thirst-quenching watermelon salad, as well as a Furman Fields bowl that was quite fresh and awesome.I've eaten inside, outside, and upstairs where the view is breathtaking. I must admit though that the inconsistencies in coffee preparation are quite disturbing. I ask for a cappuccino and it is almost always too strong. On the occasions when I ask for a latte, there is always too much milk. On the days when I seriously need coffee with my meal, I unfortunately skip Neighbors.
I went inside to buy an iced coffee this Sunday at 3PM. It was a busy day but I got a simple order - one iced coffee, one pourover. I waited 10 minutes for the coffee and then when I asked for a straw was told “we don’t have any , all sold out” by the female barista. I was still waiting at the counter as my partner got a pourover, where a man then asked for a straw and the male barista walked into the back room to get it for him. The attitude I received when asking for a straw at a coffee shop was so off putting, I would never recommend this place. Like why would you not have a straw at a coffee shop? Why did I pay $8 for a coffee I can’t even drink with a straw? After 20 minutes waiting for coffee, I walked out upset, nearly in tears from how I was treated.
Atmosphere: 2
Food: 2
Service: 1
Monique Sterling
It was a bit tricky to find at first and I didn’t get a chance to try the food here, but it’s a really nice, sunny, and green space to sit and enjoy a beverage or work for a while.
Okay so this is going to be harsh, but I’ve had so many issues with this cafe, despite being a regular customer for over a year. I often run from my home to Brooklyn bridge park and wander in for a coffee afterwards or will frequently work from this coffee shop for a change of scenery. While it’s always been a bit overpriced, in the last 4-5 months, the quality of both coffee and baked goods has steeply declined and the barista staff isn’t particularly helpful either. I love bluestone coffee, which is why I used to come here so often, but lately, the lattes feel poorly made (over poured espresso leaving a sour taste + too much milk + not enough ice). The croissants are often too oily or too dry. On my last two trips, I was double charged. For the first one, I tapped my Apple Pay and was told it didn’t go through so I should try it again. I flagged that my credit card showed it HAD in fact gone through and the barista told me it wasn’t showing on her end and the pending charge would fall off in a couple days. Fine. So I tap again and lo and behold, many days later, it actually doesn’t fall off so I end up paying $20 for an iced latte (it comes out to $10 for one if you get oat milk). I try to go through the right channels to have it refunded several days later and luckily, customer service was pretty helpful about it.
Fast forward to a couple more weeks and the EXACT same thing happens. I tap a physical card this time and I’m told the system “didn’t catch it” so I need to tap again. I tell the barista that I paid twice for the same coffee a few weeks backs and I’m not convinced the charge will just fall off in a few days. The barista then responds “maybe you should complain to management about it then. It happens all the time.” I paid with cash and called it a day but I’m very weirded out by this operation. They’re already a bit tourist trappy with their prices and there are plenty of very good coffee shops in the vicinity so I would recommend avoiding them entirely or just paying cash. They’re clearly trying to scam foreign travelers who have little recourse for multiple charges.
Atmosphere: 5
Food: 2
Service: 2
Technical issues but very commercial. Tasty croissant !
Atmosphere: 5
Food: 5
Service: 5
Incase you guys didn't know they are now currently open 4-9 baby!!! & I couldn't be more thrilled. Different menu & beer on draft.. get the chicken panini 🥰🥰🥰🥰
Atmosphere: 5
Food: 5
Service: 5
Beautiful place… but overpriced!
Incredibly expensive for probably the lamest matcha latte I’ve ever had. Doesn’t taste like matcha at all, just a cup of milk.
On the food, they gave us mayonnaise and claimed it was tahini. Just disappointing all around considering the price. Very pretty setting though.
Atmosphere: 5
Food: 2
Service: 2
Good quality and professional service. Not perfect, but close enough to come back again.
Beautiful café. Plants everywhere 🪴
Great location right under the Brooklyn Bridge.
Atmosphere: 5
Food: 5
Service: 5
I love this little cafe and often have my lunch there. Stuff is very friendly and food is good.
Pretty good food and upscale but expensive
Very nice ginger tea, and cozy atmosphere
Restaurantji Recommends
The personal is so rude, seems like they are bothered by customers.
Food: 5
Service: 1
Bad and overpriced
I've been at the hotel for events a few times now. The breakfast sandwiches and breakfast toasts are among my favorites.I once had a thirst-quenching watermelon salad, as well as a Furman Fields bowl that was quite fresh and awesome.I've eaten inside, outside, and upstairs where the view is breathtaking. I must admit though that the inconsistencies in coffee preparation are quite disturbing. I ask for a cappuccino and it is almost always too strong. On the occasions when I ask for a latte, there is always too much milk. On the days when I seriously need coffee with my meal, I unfortunately skip Neighbors.
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Avocado Toast, Furman Fields, Egg Sandwish and Breakfast Wrap
I went inside to buy an iced coffee this Sunday at 3PM. It was a busy day but I got a simple order - one iced coffee, one pourover. I waited 10 minutes for the coffee and then when I asked for a straw was told “we don’t have any , all sold out” by the female barista. I was still waiting at the counter as my partner got a pourover, where a man then asked for a straw and the male barista walked into the back room to get it for him. The attitude I received when asking for a straw at a coffee shop was so off putting, I would never recommend this place. Like why would you not have a straw at a coffee shop? Why did I pay $8 for a coffee I can’t even drink with a straw? After 20 minutes waiting for coffee, I walked out upset, nearly in tears from how I was treated.
Atmosphere: 2
Food: 2
Service: 1
It was a bit tricky to find at first and I didn’t get a chance to try the food here, but it’s a really nice, sunny, and green space to sit and enjoy a beverage or work for a while.
Atmosphere: 5
Service: 5
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