Ovenly is a solid dessert location with a variety of unique cakes, cookies and cupcakes. We tried the hot chocolate cookie and Brooklyn Blackout cupcake, both of which were tasty and not as overly sweet as some desserts. They use beer in the making of the Brooklyn Blackout, which added some unique flavor to the cupcake.
Moon C
I rarely leave reviews, but I felt I had to share my experience today 3-3:30PM.
I came to pick up a birthday cake I had ordered three weeks in advance for someone very special to me. I chose this bakery because of its great reputation for healthy, gluten-free cakes—and I was genuinely looking forward to trying it.
Unfortunately, I was very disappointed with the service I received. When I walked in, I greeted the staff warmly with a smile and a “hello.” The woman behind the counter asked for my pickup name, and I gave it—adding that it was for a cake I had pre-ordered. She immediately cut me off and said, “I only asked for your name,” with a smirk, as if I had said something wrong. It felt unnecessarily rude, but I chose to stay polite and move on.
What really upset me was what happened next.
As she was handing me the cake, it suddenly tilted heavily to one side and nearly slipped out of the box. I had to catch it quickly with my own hands to keep it from toppling over completely. Despite this, she didn’t apologize or check to see if the cake was okay. She simply said, “Don’t worry, it’s fine,” and handed it over as if nothing had happened. Because of the tilt, the glitter decoration—which I had paid extra for—ended up smudged all over the clear part of the cake box.
Because I was leaving for the out of town right after, I didn’t have time to request a replacement—but I left the store feeling very upset and disappointed.
I also politely asked if they had a plastic knife I could use to cut the cake, and again, her response was dismissive and mocking. She laughed and said, “I’ve never heard of that,” as if it were a ridiculous question. I completely understand if they don’t provide plastic knives—but there’s a respectful way to say that without belittling the customer or comparing other bakeries in a sarcastic tone. And just to clarify, many bakeries do offer plastic knives for convenience—so it wasn’t an unreasonable question at all.
I don’t know what kind of day she was having or why she felt the need to treat a customer this way—but for someone picking up a cake for a special occasion, it left a really bitter impression. This one interaction had the power to ruin what should’ve been a joyful and meaningful moment.
For a place with such a strong reputation, I hope the management considers the impact staff attitude can have on a customer’s experience. No matter how good the product may be, the service still matters.
Kristiana Noel
i’ve tried twice and i just don’t get the hype around the blackout cake, it’s quite dry and bland
Kevin Y
Heard a lot of good things about the Brooklyn Blackout. Stopped by to pickup the $10 for 2 slices box. Unfortunately these slices must have been sitting in the fridge forever as the cake was insanely dry. Flavor wasn’t bad though.
Mikey P
Place was really nice and guy running was super kind as well. Coffee and the vanilla cupcakes were very good also
Matt Denny
Brooklyn blackout cake is a must have. Hot chocolate cookies are good. Bagels are good.
Brandon LaRouche
After eating brunch down the street we came here because my friend, who is a Manhattan local, recommended trying their Cardamom latte. They had tried it before.
The latte was great! Nice and warm and had a good spice to it from the cardamom.
The cafe itself was super cute on the inside! Very trendy aesthetic.
Greg Alabaster
Great atmosphere and awesome espresso ! Will definitely be returning and jasmine was great explained all the traditional coffees they make and helped me pick out the perfect cup of coffee
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cake, Cookies
Alex
DO NOT RECOMMEND FOR ANYONE WITH ALLERGIES!!!
The seasonal cupcake changed after I placed a large order well in advance for my partners bday party. I was never notified of this change. My partner has a severe nut allergy and the new seasonal cupcake contained both almond flour and pistachios. There is no area on the website to comment or notify staff of an allergy (we always try to notify places of the allergy to reduce risks with cross contamination even if what we order doesn't have nuts). Additionally, I attempted to call multiple times to discuss other parts of my order, and I was always sent to an automated voicemail system despite calling during their listed business hours. My partner had a reaction to the cupcake and I notified the business. They responded the SEASONAL cupcake changes monthly (this is listed nowhere on the website), and that I should have contacted them.
Kelly C.
Wonderful little spot off the beaten path. Great place to sit with a book and drink, cozy little bench out front to soak the sun on that kinda day. Great service, great treats, 2-for-1 near close.
friendly staff and good drinks. I also liked their baked goods stuff
Jae Hyun Ha
Absolutely incredible bagels. I got the cucumber and dill schmear with it and I was shocked at how good it all was.
Food: 5
Christian Diaz
The guy barista is lovely and friendly, even asked my dogs name. The lady however comes across as moody and unwelcoming seemingly bothered when I inquired about what milk they offered. She punched in the order and demanded to finish my transaction as I waited for the screen to authorise. Then she just walked away! How rude. Luckily it ended up being the guy who went on to prepare my matcha latte which was nice. Would I return, probably not, with so many coffee places around.
Service: 1
Syed Ashrafulla
Beautiful cafe on the west side of Greenpoint on a nice street. The sourdough bagel is airier than a regular bagel, With fixings, I think the lack of density can be a little missing. Next time I'd probably just do the bagel with cream cheese.
I liked the ham and cheese focaccia especially when I warmed it up on a skillet rotating the surface that touched the bottom. That I do recommend although you should have an appetite. It's a heavy item, very heavy.
Atmosphere: 5
Food: 4
Service: 5
Kana Wang
We ordered our son’s birthday cake and cupcakes. The delivery was on-time and all cakes were delicious and super cute! Thank you so much:)
Ovenly is a solid dessert location with a variety of unique cakes, cookies and cupcakes. We tried the hot chocolate cookie and Brooklyn Blackout cupcake, both of which were tasty and not as overly sweet as some desserts. They use beer in the making of the Brooklyn Blackout, which added some unique flavor to the cupcake.
I rarely leave reviews, but I felt I had to share my experience today 3-3:30PM.
I came to pick up a birthday cake I had ordered three weeks in advance for someone very special to me. I chose this bakery because of its great reputation for healthy, gluten-free cakes—and I was genuinely looking forward to trying it.
Unfortunately, I was very disappointed with the service I received.
When I walked in, I greeted the staff warmly with a smile and a “hello.” The woman behind the counter asked for my pickup name, and I gave it—adding that it was for a cake I had pre-ordered.
She immediately cut me off and said, “I only asked for your name,” with a smirk, as if I had said something wrong. It felt unnecessarily rude, but I chose to stay polite and move on.
What really upset me was what happened next.
As she was handing me the cake, it suddenly tilted heavily to one side and nearly slipped out of the box. I had to catch it quickly with my own hands to keep it from toppling over completely.
Despite this, she didn’t apologize or check to see if the cake was okay. She simply said, “Don’t worry, it’s fine,” and handed it over as if nothing had happened.
Because of the tilt, the glitter decoration—which I had paid extra for—ended up smudged all over the clear part of the cake box.
Because I was leaving for the out of town right after, I didn’t have time to request a replacement—but I left the store feeling very upset and disappointed.
I also politely asked if they had a plastic knife I could use to cut the cake, and again, her response was dismissive and mocking. She laughed and said, “I’ve never heard of that,” as if it were a ridiculous question.
I completely understand if they don’t provide plastic knives—but there’s a respectful way to say that without belittling the customer or comparing other bakeries in a sarcastic tone.
And just to clarify, many bakeries do offer plastic knives for convenience—so it wasn’t an unreasonable question at all.
I don’t know what kind of day she was having or why she felt the need to treat a customer this way—but for someone picking up a cake for a special occasion, it left a really bitter impression.
This one interaction had the power to ruin what should’ve been a joyful and meaningful moment.
For a place with such a strong reputation, I hope the management considers the impact staff attitude can have on a customer’s experience.
No matter how good the product may be, the service still matters.
i’ve tried twice and i just don’t get the hype around the blackout cake, it’s quite dry and bland
Heard a lot of good things about the Brooklyn Blackout. Stopped by to pickup the $10 for 2 slices box. Unfortunately these slices must have been sitting in the fridge forever as the cake was insanely dry. Flavor wasn’t bad though.
Place was really nice and guy running was super kind as well. Coffee and the vanilla cupcakes were very good also
Brooklyn blackout cake is a must have. Hot chocolate cookies are good. Bagels are good.
After eating brunch down the street we came here because my friend, who is a Manhattan local, recommended trying their Cardamom latte. They had tried it before.
The latte was great! Nice and warm and had a good spice to it from the cardamom.
The cafe itself was super cute on the inside! Very trendy aesthetic.
Great atmosphere and awesome espresso ! Will definitely be returning and jasmine was great explained all the traditional coffees they make and helped me pick out the perfect cup of coffee
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cake, Cookies
DO NOT RECOMMEND FOR ANYONE WITH ALLERGIES!!!
The seasonal cupcake changed after I placed a large order well in advance for my partners bday party. I was never notified of this change. My partner has a severe nut allergy and the new seasonal cupcake contained both almond flour and pistachios. There is no area on the website to comment or notify staff of an allergy (we always try to notify places of the allergy to reduce risks with cross contamination even if what we order doesn't have nuts). Additionally, I attempted to call multiple times to discuss other parts of my order, and I was always sent to an automated voicemail system despite calling during their listed business hours.
My partner had a reaction to the cupcake and I notified the business. They responded the SEASONAL cupcake changes monthly (this is listed nowhere on the website), and that I should have contacted them.
Wonderful little spot off the beaten path. Great place to sit with a book and drink, cozy little bench out front to soak the sun on that kinda day. Great service, great treats, 2-for-1 near close.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cookies
Restaurantji Recommends
friendly staff and good drinks. I also liked their baked goods stuff
Absolutely incredible bagels. I got the cucumber and dill schmear with it and I was shocked at how good it all was.
Food: 5
The guy barista is lovely and friendly, even asked my dogs name. The lady however comes across as moody and unwelcoming seemingly bothered when I inquired about what milk they offered. She punched in the order and demanded to finish my transaction as I waited for the screen to authorise. Then she just walked away! How rude. Luckily it ended up being the guy who went on to prepare my matcha latte which was nice. Would I return, probably not, with so many coffee places around.
Service: 1
Beautiful cafe on the west side of Greenpoint on a nice street. The sourdough bagel is airier than a regular bagel, With fixings, I think the lack of density can be a little missing. Next time I'd probably just do the bagel with cream cheese.
I liked the ham and cheese focaccia especially when I warmed it up on a skillet rotating the surface that touched the bottom. That I do recommend although you should have an appetite. It's a heavy item, very heavy.
Atmosphere: 5
Food: 4
Service: 5
We ordered our son’s birthday cake and cupcakes. The delivery was on-time and all cakes were delicious and super cute! Thank you so much:)
Food: 5
Service: 5
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