Was looking forward to going to this shop and really wanted to have a good experience. I’ve been wanting to try getting into specialty tea and was excited to check out the store. Immediately was met with rude and unhelpful staff. The answers I got were short and condescending and killed any interest I had in starting my tea journey at this shop in particular. The friends that I was with were also scolded for taking picture despite no signs or indication that wasn’t allowed. My complaint is directed directly at the older gentleman in the glasses. If you are reading this, respectfully, you should not be working in retail or customer service. The shop was beautiful and had so much going for it otherwise.
Atmosphere: 4
Service: 1
Andrew Adrian
Lovely little Chinese style tea shop. Knowledgeable owner, decent teas.
Atmosphere: 5
Food: 5
Service: 5
Flannery Branham-Kamp
What a horrible horrible establishment. My sister tried to go for a ceremony at 9:30 am on her birthday and she arrived AT 9:30 and was not allowed in. But not just that, the lights were off, the door was locked and no one answered. she called and knocked and no one would let her in.
Later on, we called to try and get a refund and whoever answered was so horribly rude and completely unwilling to be even a little bit compassionate or understanding. He revealed that the ceremony did happen and he SAW her, HARD her knocking and calling and didn’t let her in. He also refused to give her a refund. Additionally, he kept refusing to “have this conversation” with her. Despite it literally being his job. He was so cruel and inconsiderate. She spent money on this, arrived on time, was not let in, and was then ridiculed and denied the decency of even having a conversation. Do not support this business.
Michael Rivera
The older guy is extremely rude and it’s so overpriced for some tea? Really guys there’s coffee shops everywhere in the area ???
Atmosphere: 1
Food: 1
Service: 1
Jason Liu
When you meet a tea person with loads of passion and love for tea you feel it. I feel it ever so strong here.
Even though I didn’t get to book the tea tasting experience this time, the atmosphere and expertise from the shop and staff are truly amazing. I booked another tasting session and ended up buying a bunch of different Puerh. Great recommendation and I will definitely recommend this shop to any tea lovers!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: 2015 Huang PI from Yunnan
Michael
The tea shop lacked variety and ambiance. The service was slow, and the staff seemed indifferent. The tea tasted bland and overpriced. Additionally, the entire experience felt very stressful, with a tall barista with white hair aggressively hovering around the entrance, coming down every couple of minutes. He made the atmosphere uncomfortable, and when we left without tipping due to the exorbitant $58 cost for just water and some leaves, he demanded to know why we didn't tip in a hostile manner, as if we owed him gratuity for subpar service. Overall, it was a disappointing and uncomfortable experience, and I wouldn't recommend it to anyone.
Atmosphere: 1
Food: 1
Service: 1
Asif Chowdhury
Amazing vibe inside, loved the selection of teas and knowledge of owner Grippo. We didn’t get to sit inside to experience the beautiful atmosphere he has created since we went very close to the closing time. He was still gracious to serve us delicious teas. Highly recommended place, we will definitely be back and we’re from Long Island (even though technically Brooklyn is part of the island) ?
Atmosphere: 5
Food: 5
Service: 5
Tiffany Lim
There was no sign about photo taking not allowed in the shop. We got stopped for taking a photo, which is fine, but when we asked about going downstairs, the service staff literally said he’s not letting us in because we didn’t ask for permission to take photos….? And then got lectured about it being rude to take photos in somebody’s “house”. Wasn’t aware he was living in it :) seems like the other reviews agree about the poor service and attitude
Atmosphere: 1
Service: 1
Nicole Friedlan
This is a lovely shop that is very well curated. The owner is very nice and let me stare at the small teapots for over 30 minutes while I tried to decide which one I wanted. I think the feedback about the lack service is completely undeserving based on my own experience. This is not a cafe for working at a laptop and you should respect the space when you go inside because many things are fragile and delicate. I think if you respect the space you will find it very welcoming.
Atmosphere: 5
Service: 5
Isabella Gomez
Beautiful tearoom. The no phone policy is refreshing, it’s a space where you can truly be present and take in the experience.
I dunno why this place got bad reviews, I really rock with it. Owner has been nice every time I’ve slid through. Tea is of exceptional quality and goes for a decent price. 100% recommend from me.
Atmosphere: 5
Food: 5
Service: 5
R H
Never expected to find such a place, the ambience is impeccable, it’s an actual stop from the hustle and bustle of the city to calm the mind.Thank you so much to Werner and Max, great guys with a quality for fashion and expertise for your tea drinking needs. Happily enjoyed my time there and I will be back.
Atmosphere: 5
Food: 5
Service: 5
Gosia Polkowska
The atmosphere felt cold and the workers unwelcoming. Wanted to try a new tea but the menu lacked descriptions and the workers were not enthusiastic to provide details about the teas or even let us smell them. There was no comfortable seating. I have a back condition, so could not sit on the floor. I imagined that I would have a relaxing tea drinking experience, instead I felt rushed and had to consume my tea out in the cold. The place has potential, however with service like this, it's not worth the hassle.
Atmosphere: 1
Food: 4
Service: 1
christopher balzano
Drove over two hours to this little tea shop in Brooklyn that I've been really excited to check out because i love Pu-erh.. While i could go into great detail about what's wrong with his place & the way they treat/talk to their guests. I won't waste the energy because clearly they don't care at all. I'll never go here again & it's unfortunate because this could be a really special spot. ?
Was looking forward to going to this shop and really wanted to have a good experience. I’ve been wanting to try getting into specialty tea and was excited to check out the store. Immediately was met with rude and unhelpful staff. The answers I got were short and condescending and killed any interest I had in starting my tea journey at this shop in particular. The friends that I was with were also scolded for taking picture despite no signs or indication that wasn’t allowed. My complaint is directed directly at the older gentleman in the glasses. If you are reading this, respectfully, you should not be working in retail or customer service. The shop was beautiful and had so much going for it otherwise.
Atmosphere: 4
Service: 1
Lovely little Chinese style tea shop. Knowledgeable owner, decent teas.
Atmosphere: 5
Food: 5
Service: 5
What a horrible horrible establishment. My sister tried to go for a ceremony at 9:30 am on her birthday and she arrived AT 9:30 and was not allowed in. But not just that, the lights were off, the door was locked and no one answered. she called and knocked and no one would let her in.
Later on, we called to try and get a refund and whoever answered was so horribly rude and completely unwilling to be even a little bit compassionate or understanding. He revealed that the ceremony did happen and he SAW her, HARD her knocking and calling and didn’t let her in. He also refused to give her a refund. Additionally, he kept refusing to “have this conversation” with her. Despite it literally being his job. He was so cruel and inconsiderate. She spent money on this, arrived on time, was not let in, and was then ridiculed and denied the decency of even having a conversation. Do not support this business.
The older guy is extremely rude and it’s so overpriced for some tea? Really guys there’s coffee shops everywhere in the area ???
Atmosphere: 1
Food: 1
Service: 1
When you meet a tea person with loads of passion and love for tea you feel it. I feel it ever so strong here.
Even though I didn’t get to book the tea tasting experience this time, the atmosphere and expertise from the shop and staff are truly amazing. I booked another tasting session and ended up buying a bunch of different Puerh. Great recommendation and I will definitely recommend this shop to any tea lovers!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: 2015 Huang PI from Yunnan
The tea shop lacked variety and ambiance. The service was slow, and the staff seemed indifferent. The tea tasted bland and overpriced. Additionally, the entire experience felt very stressful, with a tall barista with white hair aggressively hovering around the entrance, coming down every couple of minutes. He made the atmosphere uncomfortable, and when we left without tipping due to the exorbitant $58 cost for just water and some leaves, he demanded to know why we didn't tip in a hostile manner, as if we owed him gratuity for subpar service. Overall, it was a disappointing and uncomfortable experience, and I wouldn't recommend it to anyone.
Atmosphere: 1
Food: 1
Service: 1
Amazing vibe inside, loved the selection of teas and knowledge of owner Grippo. We didn’t get to sit inside to experience the beautiful atmosphere he has created since we went very close to the closing time. He was still gracious to serve us delicious teas. Highly recommended place, we will definitely be back and we’re from Long Island (even though technically Brooklyn is part of the island) ?
Atmosphere: 5
Food: 5
Service: 5
There was no sign about photo taking not allowed in the shop. We got stopped for taking a photo, which is fine, but when we asked about going downstairs, the service staff literally said he’s not letting us in because we didn’t ask for permission to take photos….? And then got lectured about it being rude to take photos in somebody’s “house”. Wasn’t aware he was living in it :) seems like the other reviews agree about the poor service and attitude
Atmosphere: 1
Service: 1
This is a lovely shop that is very well curated. The owner is very nice and let me stare at the small teapots for over 30 minutes while I tried to decide which one I wanted. I think the feedback about the lack service is completely undeserving based on my own experience. This is not a cafe for working at a laptop and you should respect the space when you go inside because many things are fragile and delicate. I think if you respect the space you will find it very welcoming.
Atmosphere: 5
Service: 5
Beautiful tearoom. The no phone policy is refreshing, it’s a space where you can truly be present and take in the experience.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Rude attendant cringe.
Atmosphere: 1
Food: 1
Service: 1
I dunno why this place got bad reviews, I really rock with it. Owner has been nice every time I’ve slid through. Tea is of exceptional quality and goes for a decent price. 100% recommend from me.
Atmosphere: 5
Food: 5
Service: 5
Never expected to find such a place, the ambience is impeccable, it’s an actual stop from the hustle and bustle of the city to calm the mind.Thank you so much to Werner and Max, great guys with a quality for fashion and expertise for your tea drinking needs. Happily enjoyed my time there and I will be back.
Atmosphere: 5
Food: 5
Service: 5
The atmosphere felt cold and the workers unwelcoming. Wanted to try a new tea but the menu lacked descriptions and the workers were not enthusiastic to provide details about the teas or even let us smell them. There was no comfortable seating. I have a back condition, so could not sit on the floor. I imagined that I would have a relaxing tea drinking experience, instead I felt rushed and had to consume my tea out in the cold. The place has potential, however with service like this, it's not worth the hassle.
Atmosphere: 1
Food: 4
Service: 1
Drove over two hours to this little tea shop in Brooklyn that I've been really excited to check out because i love Pu-erh.. While i could go into great detail about what's wrong with his place & the way they treat/talk to their guests. I won't waste the energy because clearly they don't care at all. I'll never go here again & it's unfortunate because this could be a really special spot. ?
Atmosphere: 2
Service: 1
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