The service was surprisingly terrible on a recent visit. We arrived on time for our reservation. Seated. Water poured. Noticed other parties seated after us getting service. We waited a long time - still nothing. After 45 minutes, I went to the host desk to let them know we still hadn’t received service, that no one came by to start our drink orders. He told me that someone would be right out. It took another 10 minutes after that before someone finally came to our table.
The host/manager apologized, comped our drinks and apps. But for an institution like Hutch’s, there shouldn’t be an off night or breakdown in staff communication. Excellence in service is achieved through consistency and high standards. To go almost an hour is unreasonably too long to wait for dining service to begin at any restaurant, let alone Hutch’s.
The inside is usually too noisy for conversation, so I’d recommend the patio if the weather is fine and if there’s no construction on Delaware. In our case, we ended up with a view of construction equipment.
The food was okay. This was not our first time there, so I think we’re probably over this place after this experience. I wouldn’t say I’d not recommend this restaurant, but be prepared for service inconsistencies if you’re thinking of going here.
D W
I was told this place was better than. Prescott's Provisions. I was told wrong. I had the bone in tenderloin for $90 and it wasn't really seasoned. The butter scotch tart was good however. Like a lot of buffalo, this place is here still only because it been here for a long time.
Chas Spear
We waited over an hour for our table . Before we were able to get dessert , the manager kicked us out of the restaurant.
Addie Burden
Great options
Jennifer Nevers
The food was amazing. Staff was okay. Terrible parking area.
Caitlin Paetzhold
I had dinner with some colleagues at Hutch’s on May 14. The service was slow and the server never communicated a backup or delay from the kitchen. I am completing an expense report and noticed the charge on my card was for more than I left on the receipt. I transcribed the amount left for a tip on my customer receipt as $365. The amount I was charged on my card was $365.96. I wasn’t going to leave a poor review for the bad service, but after noticing the incorrect charge, I feel the need.
Sam Long
We got a low table in the bar area for an early dinner. Service was top notch from the moment we walked in. Everyone is friendly, attentive and helpful. Food was VERY good. Steaks (tenderloins) were tender and well seasoned, mashed potatoes were honestly amazing. Vegetables were a just a bit dry and my husband thought his steak was a hair undercooked but overall a very good meal and great dining experience.
Jaela Agnello
Everything top notch! Love the back bar area! Highly recommend
Joseph
The best soft shell crabs in the world.
caitlin o'neill
My boyfriend and I love coming here. It is consistently delicious every time. It's nice for special occasions or just for a nice night out
Myself and my daughter dined at Hutch’s for the first time while we were in Buffalo, it was THE BEST complete dish I have ever had!! We live about an hour and a half away and already made plans to come back on my daughter’s birthday. The entire evening was absolutely amazing.
Atmosphere: 5
Food: 5
Service: 5
Audra Sitarek
Hutch’s is hands down one of the finest restaurants in Buffalo. The ambiance, food, the drinks, the list goes on. But the shining star is the service! Rachel & Julian continually give 5 star service, rolling out the red carpet to make their guests feel special. Julian even got strawberries to muddle into a fantastic drink for me! Just one of many reasons why I love hutch’s and will always have hutch’s at the top of my list!
Atmosphere: 5
Food: 5
Service: 5
Jae Jae
White tables comfortable seats. Wine excellent server excellent. Long wait for our food though.
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Sirloin Filet Mignon
Michael Macturk
Hutchs was fantastic and should be on everybody's favorite list when its comes to fine dining.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Tenderloin on the Bone, Banana Peppers, Butterscotch Tart, Complimentary Bread and Oil, Caesar Salad, Bison Strip Steak
The service was surprisingly terrible on a recent visit. We arrived on time for our reservation. Seated. Water poured. Noticed other parties seated after us getting service. We waited a long time - still nothing. After 45 minutes, I went to the host desk to let them know we still hadn’t received service, that no one came by to start our drink orders. He told me that someone would be right out. It took another 10 minutes after that before someone finally came to our table.
The host/manager apologized, comped our drinks and apps. But for an institution like Hutch’s, there shouldn’t be an off night or breakdown in staff communication. Excellence in service is achieved through consistency and high standards. To go almost an hour is unreasonably too long to wait for dining service to begin at any restaurant, let alone Hutch’s.
The inside is usually too noisy for conversation, so I’d recommend the patio if the weather is fine and if there’s no construction on Delaware. In our case, we ended up with a view of construction equipment.
The food was okay. This was not our first time there, so I think we’re probably over this place after this experience. I wouldn’t say I’d not recommend this restaurant, but be prepared for service inconsistencies if you’re thinking of going here.
I was told this place was better than. Prescott's Provisions. I was told wrong. I had the bone in tenderloin for $90 and it wasn't really seasoned. The butter scotch tart was good however. Like a lot of buffalo, this place is here still only because it been here for a long time.
We waited over an hour for our table . Before we were able to get dessert , the manager kicked us out of the restaurant.
Great options
The food was amazing. Staff was okay. Terrible parking area.
I had dinner with some colleagues at Hutch’s on May 14. The service was slow and the server never communicated a backup or delay from the kitchen. I am completing an expense report and noticed the charge on my card was for more than I left on the receipt. I transcribed the amount left for a tip on my customer receipt as $365. The amount I was charged on my card was $365.96. I wasn’t going to leave a poor review for the bad service, but after noticing the incorrect charge, I feel the need.
We got a low table in the bar area for an early dinner. Service was top notch from the moment we walked in. Everyone is friendly, attentive and helpful. Food was VERY good. Steaks (tenderloins) were tender and well seasoned, mashed potatoes were honestly amazing. Vegetables were a just a bit dry and my husband thought his steak was a hair undercooked but overall a very good meal and great dining experience.
Everything top notch! Love the back bar area! Highly recommend
The best soft shell crabs in the world.
My boyfriend and I love coming here. It is consistently delicious every time. It's nice for special occasions or just for a nice night out
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Food was delicious. Service was questionable
Atmosphere: 5
Food: 5
Service: 4
Myself and my daughter dined at Hutch’s for the first time while we were in Buffalo, it was THE BEST complete dish I have ever had!! We live about an hour and a half away and already made plans to come back on my daughter’s birthday. The entire evening was absolutely amazing.
Atmosphere: 5
Food: 5
Service: 5
Hutch’s is hands down one of the finest restaurants in Buffalo. The ambiance, food, the drinks, the list goes on. But the shining star is the service! Rachel & Julian continually give 5 star service, rolling out the red carpet to make their guests feel special. Julian even got strawberries to muddle into a fantastic drink for me! Just one of many reasons why I love hutch’s and will always have hutch’s at the top of my list!
Atmosphere: 5
Food: 5
Service: 5
White tables comfortable seats. Wine excellent server excellent. Long wait for our food though.
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Sirloin Filet Mignon
Hutchs was fantastic and should be on everybody's favorite list when its comes to fine dining.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Tenderloin on the Bone, Banana Peppers, Butterscotch Tart, Complimentary Bread and Oil, Caesar Salad, Bison Strip Steak
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