Hadn’t been there in a few years and I won’t go back. The wait staff was completely unprofessional. I heard them arguing loudly in the kitchen while I was eating dinner. I was never offered more coffee and neither my daughter nor I got the glasses of water we asked for. The chicken parm didnt taste like real chicken - it was like breaded chicken you’d get in a tv dinner. There is zero ambiance that I remembered. Very disappointing.
Atmosphere: 1
Food: 3
Service: 2
Evan D
Hung up on me in the middle of a takeout order because she kept asking Jon what time do we close an hour before said closing time. Thanks for ruining my girl friends dinner
Service: 1
Sabarish Chandrasekaran
I went there based on a colleagues suggestion. A few things stood out, a) The service was very personal by first name, including service. I was truly impressed and touched. b) the food was very good and the portion size was humongous. 1/2 parm and side spaghetti is two lunch sizes and fairly priced. c) While the atmosphere was ok, I must say, for a 103 year old restaurant, the food and service will compensate for the appearance. So I would definitely recommend them. I was lucky to get seated due to easter. Otherwise they are usually overbooked and take out might be your option.
Atmosphere: 3
Food: 5
Service: 5
Ivanna Hernandez
This is one of the worst restaurants I have ever been to. The food was absolutely disgusting and distasteful. The service was rude and the place was pretty nasty. No straws were given for the drinks. I could’ve made the spaghetti from the Dollar Store and it would’ve been better. I would never return here even if I was paid a million dollars. I’m so disappointed.
Atmosphere: 1
Food: 1
Service: 1
Virginia Lopez
Worst Italian food of my life, I ordered linguini and clams and the pasta was floating in clam water. Clams directly from a can.
Atmosphere: 1
Food: 1
Service: 1
brian kuhn
Been coming here for 30 years and now is a shell of its former self food is still good when you can get it never time for customers and now its never possible to get a table huge let down for a family business that used to care about the
Atmosphere: 1
Food: 5
Service: 1
Melanie Ruszczyk
It is the year anniversary of my husband's death. On my lunch break from teaching 8th grade, I needed some comfort spaghetti. A waiter directed me to a backroom table of 6 tables, of which 2 had two customers. Another man came up to me and directed me to the front for takeout. I said I wanted to eat in. He rudely said, no not without a reservation you're not. I'm still very hungry, still teaching.
Atmosphere: 1
Food: 1
Service: 1
Cat Woman
It pains me to write this review because I’ve been eating here on occasion for many years and the food has always been excellent. Over the past year, the quality of their food has been going downhill. The past 2 times I have eaten here, the food has been awful. The same owners are running this place, so I’m not sure why the quality of their food has gotten to this point. A few weeks ago, I ordered the chicken parm with a few meatballs and some garlic bread. The only good thing was the garlic bread. Instead of the usual pieces of real chicken that come with the meal, there were some flat, processed frozen patty-like pieces that were very salty, had little cheese and hardly any sauce on them. The meatballs were way overcooked, dry and hard. They tasted more like frozen meatballs that had more fillers in them than meat. I tossed out most of my meal because it was truly inedible. It is clear they are understaffed, given the amount of time customers have to wait for their food. I waited over an hour to get my take-out order and people that were calling ahead of time were told it would be at least an hour to be able to pick up food. There is one woman who has been there for a while, who has been tasked with organizing takeout orders, waiting on tables and also, she was trying to train a new employee at the same time. She should be given triple pay for being expected to do three different jobs. She is a good employee who they should want to hang onto. Santasiero's has been around for a long time and I hope they can go back to serving the quality of food they once had. I will change the amount of stars I gave my review, if things change in the future.
Atmosphere: 5
Food: 1
Service: 3
Andy Davis
things are definitely different. Not the same.Update as of 3/6/24 definitely not the same. Service is terrible. Nothing is like I remember. Smells like cigarettes. Meatballs were nothing like I remember either, just mush.
Atmosphere: 1
Food: 3
Service: 1
Recommended dishes: Sauce, Spaghetti and Meatballs
Sam Derby
Unbelievable. You MUST experience this gem!!! They may reject your attempt to make a reservation but just go and make them feed you ?????
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pasta Fazool, Garlic Bread, Pasta Fagioli with a Side of Meatballs, On Italian with Gravy, Linguine with Clam Sauce, Pasta and Peas, Chicken Parmigiana, Roast Beef, With Sauce, Pasta Fasoola, Sausage, Sauce, Roast Beef Sandwich, Cajun Mushroom, Cannoli, Beef, Stuffed Shells, Spaghetti and Meatballs, Eggplant Parmesan
The lady cooking the food was extremely rude.We didn't know we needed reservations because it doesn't say so on google..It's says they are open until 8 but she said she was getting ready to go home ( at 545 pm not to bother making a reservation because she has a home too..Do not recommend I dont want that kind of negativity in my food
Atmosphere: 1
Service: 1
Michael (Mike)
The food was good with the exception of the Italian Wedding Soup which was terrible to be honest. I ate 2 spoonfulls and tossed it away. The Goulash was great and a friend had the Minestrone soup and said it was also good. The guy at front counter was pretty cool and very polite but the atmosphere is a little drab. I honestly don't want to see the kitchen when it's a mess. Overall though I love the food and the staff is pretty cool!!!
Atmosphere: 3
Food: 4
Service: 5
Recommended dishes: Pasta Fazool, Sauce, Spaghetti and Meatballs
Jennifer Reed
This place is a Buffalo staple so disappointed had to make a reservation which is fine but you have to wait for the owner to call you back that's strange, we were on time for our reservation they were getting our table ready,the waitress was ghetto as ever I asked for 2 sausage she said we don't have them the guy died who made them huh who would even say that the food wasn't hot brought my food out first and my husband waited for his food they don't do fresh Italian bread they give you hard rolls in a plastic bag that was also just a turn off I'm sorry for the negative review but it was just not a good experience from making a reservation. I won't be returning to dine in or take out
Atmosphere: 1
Food: 1
Service: 1
Anne Whiteaker
TERRIBLE. The guy that answered the phone was incredibly rude. I grew up eating here and now live out of town. Will never return.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Sauce
Carl Sperrazza
Been getting good food there since I was a kid in the 1960'
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pasta Fazool, Chicken Parmesan, Sauce, Spaghetti and Meatballs
Hadn’t been there in a few years and I won’t go back. The wait staff was completely unprofessional. I heard them arguing loudly in the kitchen while I was eating dinner. I was never offered more coffee and neither my daughter nor I got the glasses of water we asked for. The chicken parm didnt taste like real chicken - it was like breaded chicken you’d get in a tv dinner. There is zero ambiance that I remembered. Very disappointing.
Atmosphere: 1
Food: 3
Service: 2
Hung up on me in the middle of a takeout order because she kept asking Jon what time do we close an hour before said closing time. Thanks for ruining my girl friends dinner
Service: 1
I went there based on a colleagues suggestion. A few things stood out, a) The service was very personal by first name, including service. I was truly impressed and touched. b) the food was very good and the portion size was humongous. 1/2 parm and side spaghetti is two lunch sizes and fairly priced. c) While the atmosphere was ok, I must say, for a 103 year old restaurant, the food and service will compensate for the appearance. So I would definitely recommend them. I was lucky to get seated due to easter. Otherwise they are usually overbooked and take out might be your option.
Atmosphere: 3
Food: 5
Service: 5
This is one of the worst restaurants I have ever been to. The food was absolutely disgusting and distasteful. The service was rude and the place was pretty nasty. No straws were given for the drinks. I could’ve made the spaghetti from the Dollar Store and it would’ve been better. I would never return here even if I was paid a million dollars. I’m so disappointed.
Atmosphere: 1
Food: 1
Service: 1
Worst Italian food of my life, I ordered linguini and clams and the pasta was floating in clam water. Clams directly from a can.
Atmosphere: 1
Food: 1
Service: 1
Been coming here for 30 years and now is a shell of its former self food is still good when you can get it never time for customers and now its never possible to get a table huge let down for a family business that used to care about the
Atmosphere: 1
Food: 5
Service: 1
It is the year anniversary of my husband's death. On my lunch break from teaching 8th grade, I needed some comfort spaghetti. A waiter directed me to a backroom table of 6 tables, of which 2 had two customers. Another man came up to me and directed me to the front for takeout. I said I wanted to eat in. He rudely said, no not without a reservation you're not. I'm still very hungry, still teaching.
Atmosphere: 1
Food: 1
Service: 1
It pains me to write this review because I’ve been eating here on occasion for many years and the food has always been excellent. Over the past year, the quality of their food has been going downhill. The past 2 times I have eaten here, the food has been awful. The same owners are running this place, so I’m not sure why the quality of their food has gotten to this point. A few weeks ago, I ordered the chicken parm with a few meatballs and some garlic bread. The only good thing was the garlic bread. Instead of the usual pieces of real chicken that come with the meal, there were some flat, processed frozen patty-like pieces that were very salty, had little cheese and hardly any sauce on them. The meatballs were way overcooked, dry and hard. They tasted more like frozen meatballs that had more fillers in them than meat. I tossed out most of my meal because it was truly inedible. It is clear they are understaffed, given the amount of time customers have to wait for their food. I waited over an hour to get my take-out order and people that were calling ahead of time were told it would be at least an hour to be able to pick up food. There is one woman who has been there for a while, who has been tasked with organizing takeout orders, waiting on tables and also, she was trying to train a new employee at the same time. She should be given triple pay for being expected to do three different jobs. She is a good employee who they should want to hang onto. Santasiero's has been around for a long time and I hope they can go back to serving the quality of food they once had. I will change the amount of stars I gave my review, if things change in the future.
Atmosphere: 5
Food: 1
Service: 3
things are definitely different. Not the same.Update as of 3/6/24 definitely not the same. Service is terrible. Nothing is like I remember. Smells like cigarettes. Meatballs were nothing like I remember either, just mush.
Atmosphere: 1
Food: 3
Service: 1
Recommended dishes: Sauce, Spaghetti and Meatballs
Unbelievable. You MUST experience this gem!!! They may reject your attempt to make a reservation but just go and make them feed you ?????
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pasta Fazool, Garlic Bread, Pasta Fagioli with a Side of Meatballs, On Italian with Gravy, Linguine with Clam Sauce, Pasta and Peas, Chicken Parmigiana, Roast Beef, With Sauce, Pasta Fasoola, Sausage, Sauce, Roast Beef Sandwich, Cajun Mushroom, Cannoli, Beef, Stuffed Shells, Spaghetti and Meatballs, Eggplant Parmesan
Restaurantji Recommends
The lady cooking the food was extremely rude.We didn't know we needed reservations because it doesn't say so on google..It's says they are open until 8 but she said she was getting ready to go home ( at 545 pm not to bother making a reservation because she has a home too..Do not recommend I dont want that kind of negativity in my food
Atmosphere: 1
Service: 1
The food was good with the exception of the Italian Wedding Soup which was terrible to be honest. I ate 2 spoonfulls and tossed it away. The Goulash was great and a friend had the Minestrone soup and said it was also good. The guy at front counter was pretty cool and very polite but the atmosphere is a little drab. I honestly don't want to see the kitchen when it's a mess. Overall though I love the food and the staff is pretty cool!!!
Atmosphere: 3
Food: 4
Service: 5
Recommended dishes: Pasta Fazool, Sauce, Spaghetti and Meatballs
This place is a Buffalo staple so disappointed had to make a reservation which is fine but you have to wait for the owner to call you back that's strange, we were on time for our reservation they were getting our table ready,the waitress was ghetto as ever I asked for 2 sausage she said we don't have them the guy died who made them huh who would even say that the food wasn't hot brought my food out first and my husband waited for his food they don't do fresh Italian bread they give you hard rolls in a plastic bag that was also just a turn off I'm sorry for the negative review but it was just not a good experience from making a reservation. I won't be returning to dine in or take out
Atmosphere: 1
Food: 1
Service: 1
TERRIBLE. The guy that answered the phone was incredibly rude. I grew up eating here and now live out of town. Will never return.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Sauce
Been getting good food there since I was a kid in the 1960'
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pasta Fazool, Chicken Parmesan, Sauce, Spaghetti and Meatballs