Making a cup of coffee to many is an artform. To me, I just want caffeine, and I rarely care about the taste.
Even after adding some of my SO's flavored creamer at home, the coffee was still just absolutely terrible. Indeed it was fresh, but so are the steamers on my lawn after I let out my dogs.
Puzzled still what they did to the beans to get them so acidic, but there are bigger questions in life, like why does this location allow addicts to accost people in the drivethru? Baffling. Simply baffling.
Atmosphere: 1
Food: 1
Service: 1
raeshon dunbar
Im from Florida and had no idea what a Tim Hortons even was. When i went inside i had tons of wuestions on what was good and what was most popular. A great lady named SHAMEEM helped me out and actually took the time tos help me pick something that would be good to me. Fast forward, i am there everyday for a Iced Cap and a boston creme donut š
Atmosphere: 5
Food: 5
Service: 5
J James
You're better off eating a jimmy dean's breakfast sandwich look at where the mayo is placed
Atmosphere: 2
Food: 2
Service: 3
Justin Sanchez
We sent an intern to get food for 7 people. The order was messed up and sent back to us incomplete, not once but twice. Absolutely incompetent. I reached out for a refund for the food we didn't receive and they were unable to help, telling us to come back to the store when I was unable to. Online support was equally unhelpful and just told me to contact the store. I'm out over $40 of food and with unhappy workers. Never visiting this Tim Hortons or any other again. Miserable experience.
Atmosphere: 1
Food: 1
Service: 1
Moinul Haque
Bunch of idiots working here
Atmosphere: 1
Food: 1
Service: 1
Trionna Williams
There is not Follow up with customer complaints. Also staffing and customer service is terrible!
Atmosphere: 1
Food: 1
Service: 1
Samantha Nicole
Iāve been coming here nearly every day for months, and I got used to the lackluster customer service, as itās clear the workers are overworked and English isnāt the first language for some of them. My orders were correct and service was quick, so it was fine to me.
However, twice in the past month, my debit card was charged twice for a single order. The first time the manager apologized and fixed it. However, the second time, a different supervisor wanted to see my bank statement for proof (ridiculous as is), but they then said I needed to come inside and I could do it ālaterā, as I was on my way to work. I wonāt be returning after I get my refund, as I shouldnāt have to go there again and show my bank statement to resolve an issue that is their fault.
Dale Federico
Food is consistently under cooked. Especially the muffins (4X in a row now) which have icy cold centers. Tried calling 3 times but since nobody answered I suppose I'll leave a message here.. Come here almost daily and I'd change the review if you check your oven.
Food: 1
Service: 4
jordon andrews
This place is a joke. You want eggs well dont expect anything other then green eggs that taste like sulfer. There has been many times ive ordered lets say a farmers wrap and the person will say a "breakfast wrap" i say no and correct them. They apologize and fix it. Bit where the kicker comes in is the person making the food only hears breakfast wrap and isnt bothered to look at the order screen. Want a steak wrap nope you might get chicken. And i just watched the dude make my sandwich with one hand, no wonder is falls apart when i bite into it. Ive received more messed up orders then ive received one that they got right
Atmosphere: 1
Food: 1
Service: 1
Yannick B.
Ordered online to pick up, arrived and they were out of 4 items. Requested a refund, where they advised to contact customer service via the app. Reached out to Tim Hortonās support, where Jessica sent me back to the store, advising they have to help as they can only assist with orders delivered and not picked up. Definitely disappointed, but looking at the reviews I see why I shouldnāt have ordered from here in the first place lol. Terrible.
Skip this location and take the extra couple minute drive up to the next one because the service here is consistently awful. Drinks are usually wrong and this is the third time Iāve driven away before realizing they never gave me my change.
Service: 1
Dale Thomas
Stopped at the drive-through for bagels, muffins, tea, and hot cocoa. Took forever, and then the bagels and tea were wrong. Took the burned bagels with cold butter back in. How does someone burn a bagel but can't get the butter to melt! They remade them, burned them again, and then microwaved them to melt the butter. Microwaved bagels are nasty! And while they were remaking our order, they were making snide comments and laughing about screwing it up. Don't go here! Also, the owner has posted to call or use the website. We sat on hold for one hour to give the same feedback and someone or the system hung up. Neither the owner or corporate care about their customers. Don't expect to get anything resembling what you order.
Atmosphere: 1
Food: 1
Service: 1
Christine Martin
My experience was horrible, i came to get 2 hot chocolates with whipped cream and 2 orders of the 2 for 6 sausage egg and cheese on a biscuit, and i repeated the order. Should be simple, right... wrong! They only rang up the drinks and 1 set of sandwiches. So i had to wait for my next 2 sandwiches to be made however she said i could only get bacon cause that's what they had ready and i told them I'd wait and then they said those were the last two biscuits and i had to settle for an English muffin which i did. I told them I'd wait for sausage, and they said it would be 8 minutes. I said okay I'll wait out front, and someone can bring them out front and they said ok, i paid for the sandwiches cause they didn't charge me the first time, then waited parked in front for them to bring it out. 8 minutes went by and had them an extra 4 minutes before going back to the drive through keep in mind their were no cars when i first arrived or while i waited, only a couple of people walking in. I go to the window to hear a big im sorry she checks with the lady who was supposed to make it to learn the lady never made the sandwiches. She tells me she thought i canceled. I told her I'll wait again at the window and i watched her stay to make the sandwiches. She slapped the cheese on the counter and put the bread in the toaster. She then pulls an egg out of a bag that's in between the toaster ovens and warmers. I told her i don't want someone's canceled order or left over egg, and she said it's not left over. They keep the eggs in a bag so they don't turn green in the warmer. I said they were probably sitting there for hours on top of that, and she said it was fresh. I pulled up over 30 minutes ago, and that bag was there. You're not telling me that's fresh, her co worker cosigned it. However, at that point, i wanted my money back for the two sandwiches and left when they refunded it. Never again ? ??āāļø???āāļø
Atmosphere: 1
Food: 1
Service: 1
Spencer Eck
Ordered a caramel latte for my wife and it was mostly foam. Guess I'll stick to Starbucks where at least I get the coffee I paid for.
Making a cup of coffee to many is an artform. To me, I just want caffeine, and I rarely care about the taste.
Even after adding some of my SO's flavored creamer at home, the coffee was still just absolutely terrible. Indeed it was fresh, but so are the steamers on my lawn after I let out my dogs.
Puzzled still what they did to the beans to get them so acidic, but there are bigger questions in life, like why does this location allow addicts to accost people in the drivethru? Baffling. Simply baffling.
Atmosphere: 1
Food: 1
Service: 1
Im from Florida and had no idea what a Tim Hortons even was. When i went inside i had tons of wuestions on what was good and what was most popular. A great lady named SHAMEEM helped me out and actually took the time tos help me pick something that would be good to me. Fast forward, i am there everyday for a Iced Cap and a boston creme donut š
Atmosphere: 5
Food: 5
Service: 5
You're better off eating a jimmy dean's breakfast sandwich look at where the mayo is placed
Atmosphere: 2
Food: 2
Service: 3
We sent an intern to get food for 7 people. The order was messed up and sent back to us incomplete, not once but twice. Absolutely incompetent. I reached out for a refund for the food we didn't receive and they were unable to help, telling us to come back to the store when I was unable to. Online support was equally unhelpful and just told me to contact the store. I'm out over $40 of food and with unhappy workers. Never visiting this Tim Hortons or any other again. Miserable experience.
Atmosphere: 1
Food: 1
Service: 1
Bunch of idiots working here
Atmosphere: 1
Food: 1
Service: 1
There is not Follow up with customer complaints. Also staffing and customer service is terrible!
Atmosphere: 1
Food: 1
Service: 1
Iāve been coming here nearly every day for months, and I got used to the lackluster customer service, as itās clear the workers are overworked and English isnāt the first language for some of them. My orders were correct and service was quick, so it was fine to me.
However, twice in the past month, my debit card was charged twice for a single order. The first time the manager apologized and fixed it. However, the second time, a different supervisor wanted to see my bank statement for proof (ridiculous as is), but they then said I needed to come inside and I could do it ālaterā, as I was on my way to work. I wonāt be returning after I get my refund, as I shouldnāt have to go there again and show my bank statement to resolve an issue that is their fault.
Food is consistently under cooked. Especially the muffins (4X in a row now) which have icy cold centers. Tried calling 3 times but since nobody answered I suppose I'll leave a message here.. Come here almost daily and I'd change the review if you check your oven.
Food: 1
Service: 4
This place is a joke. You want eggs well dont expect anything other then green eggs that taste like sulfer. There has been many times ive ordered lets say a farmers wrap and the person will say a "breakfast wrap" i say no and correct them. They apologize and fix it. Bit where the kicker comes in is the person making the food only hears breakfast wrap and isnt bothered to look at the order screen. Want a steak wrap nope you might get chicken. And i just watched the dude make my sandwich with one hand, no wonder is falls apart when i bite into it. Ive received more messed up orders then ive received one that they got right
Atmosphere: 1
Food: 1
Service: 1
Ordered online to pick up, arrived and they were out of 4 items. Requested a refund, where they advised to contact customer service via the app. Reached out to Tim Hortonās support, where Jessica sent me back to the store, advising they have to help as they can only assist with orders delivered and not picked up. Definitely disappointed, but looking at the reviews I see why I shouldnāt have ordered from here in the first place lol. Terrible.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Skip this location and take the extra couple minute drive up to the next one because the service here is consistently awful. Drinks are usually wrong and this is the third time Iāve driven away before realizing they never gave me my change.
Service: 1
Stopped at the drive-through for bagels, muffins, tea, and hot cocoa. Took forever, and then the bagels and tea were wrong. Took the burned bagels with cold butter back in. How does someone burn a bagel but can't get the butter to melt! They remade them, burned them again, and then microwaved them to melt the butter. Microwaved bagels are nasty! And while they were remaking our order, they were making snide comments and laughing about screwing it up. Don't go here! Also, the owner has posted to call or use the website. We sat on hold for one hour to give the same feedback and someone or the system hung up. Neither the owner or corporate care about their customers. Don't expect to get anything resembling what you order.
Atmosphere: 1
Food: 1
Service: 1
My experience was horrible, i came to get 2 hot chocolates with whipped cream and 2 orders of the 2 for 6 sausage egg and cheese on a biscuit, and i repeated the order. Should be simple, right... wrong! They only rang up the drinks and 1 set of sandwiches. So i had to wait for my next 2 sandwiches to be made however she said i could only get bacon cause that's what they had ready and i told them I'd wait and then they said those were the last two biscuits and i had to settle for an English muffin which i did. I told them I'd wait for sausage, and they said it would be 8 minutes. I said okay I'll wait out front, and someone can bring them out front and they said ok, i paid for the sandwiches cause they didn't charge me the first time, then waited parked in front for them to bring it out. 8 minutes went by and had them an extra 4 minutes before going back to the drive through keep in mind their were no cars when i first arrived or while i waited, only a couple of people walking in. I go to the window to hear a big im sorry she checks with the lady who was supposed to make it to learn the lady never made the sandwiches. She tells me she thought i canceled. I told her I'll wait again at the window and i watched her stay to make the sandwiches. She slapped the cheese on the counter and put the bread in the toaster. She then pulls an egg out of a bag that's in between the toaster ovens and warmers. I told her i don't want someone's canceled order or left over egg, and she said it's not left over. They keep the eggs in a bag so they don't turn green in the warmer. I said they were probably sitting there for hours on top of that, and she said it was fresh. I pulled up over 30 minutes ago, and that bag was there. You're not telling me that's fresh, her co worker cosigned it. However, at that point, i wanted my money back for the two sandwiches and left when they refunded it. Never again ? ??āāļø???āāļø
Atmosphere: 1
Food: 1
Service: 1
Ordered a caramel latte for my wife and it was mostly foam. Guess I'll stick to Starbucks where at least I get the coffee I paid for.
Atmosphere: 2
Food: 1
Service: 2
Espresso machine down, unacceptableā¦
Atmosphere: 1
Food: 1
Service: 1
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