Long time TT fan, I live out of town now, my first stop from the airport when I visit my folks is usually this location for a pie. I pre ordered 48 wings on the Friday before the big game, for 6pm pickup, knowing full well it’s a busy day I didn’t want to risk running out or having to wait when calling in day of. Needless to say, I’m in town for 24 hours to visit my parents and wasted 1 of those hours driving to, watching several other customers come and go with orders, waiting for 30 minutes, and driving back to my rents place, wingless. This was a real drag on the day when I tried to bring our favorite wings home for the super bowl. You must have some real dysfunctional stuff happening if you cant manage a 2 day lead time and get the order out somewhat on time. Not to mention, it dont take 30 to fire wings, get the guy that called 2 days ago out of the lobby. I feel super disrespected as a long time customer, this one stings. Just do better,
Atmosphere: 1
Food: 4
Service: 1
big shem
Abysmal service. Abysmal food. 2 of 3 sandwiches were incorrect. Bun was wet somehow on one of them. Chicken burnt to a crisp on another. Pizza was fine, just fine.
Waited 10 minutes before someone popped out of the back to help me. I was just picking up my food. Saw my food sitting there in the back, looking all sad. Also saw people vaping in the back instead of working.
Don't do it.
Kim Hemingway
We placed an order at 6:05 PM for three pizzas and were told delivery would be between 8:00–8:30 PM, which was fine with us. When the order hadn’t arrived by 8:45, we called and were told it was on the way. At 9:05, our calls went unanswered despite multiple attempts. When we finally reached someone by calling from another number, we were first told the driver had dropped the order off outside. Then we were told the truth—that the pizzas were never made because the order was forgotten and the restaurant had already closed at 8:00 PM. During these calls, we were hung up on multiple times. Very frustrating experience with poor communication and unprofessional handling.
Brent Hemingway
Literally ordered our 3 large pizzas at 6 pm ...said 8:30 delivery ....8:45 call there and they say orders on the way. From here till 9:30 were hung up on 3x were told it's delivered and even in the parking lot then on final call they tell me the chef never took our order! After we paid over the phone and I asked how is it the chefs fault who took the order? Would not give a name. Didn't want to take the time to make it right but had no problem taking the time to ruin our new years eve night for our 4 kids. I really can't stand Twin trees. Customers service there was none and then didn't even ask for information to fix and solve problem with manager. Do Better!
mary shepardson
We ordered (35 min wait) and when my husband got there they said they didn’t have our order. Made him wait another 25 minutes even though I looked up the call and it clearly was in my recent calls. When my husband finally brought it home it was the wrong order. lol. We ate it anyway. Good food just not happy with the service.
Atmosphere: 1
Food: 3
Service: 1
Lisa Ann
Poor customer service. Paid receipt for a delivery on Christmas Eve. Hung up on and stated our order was being delivered. 35 minutes later called and hung up on. Said closed. Now at 6:18 making order. I was shocked at how my mom was treated. So sad the world we live in.
Sandra Pfohl
I do not like posting a review but after last night I feel I must This camillus location has until the last months have been fine but what has been happening is awful I spend on average about 100$ on take out a week but based on what has been happening I am sad to say I will not be ordering any longer When you forget an order and after a phone call say oh sorry will be right to your house with reheated steak n cheese sand with burnt cheese roll so soggy you could not pick up sand sausage sub cold and ff’s so hard you could not eat! My family has been ordering food from your(owners) restaurant since you opened so I suggest go back and see the amount spent by us! And my Family has owned restaurants so if I receive a very bad review I would not let the concerns go unanswered!
Food: 1
Service: 1
Marissa Sweeney
Ordered a pizza for 4 pm they put it down for 4:40 from an over the phone order. They still gave the wrong pizza that wasn’t even cut.
Food: 2
Sara Lischak
Always have great food here! Been many times and have never been disappointed. The location is very clean and staff is always friendly. I love the neon sign in the lobby!
Atmosphere: 5
Food: 5
Service: 5
Andrew Reviews
This is a very unprofessional place. It's run like a bunch of amateurs. There is no responsibility or leadership in tyes establishment. I am very disappointed with my multiple interactions with this establishment. Many times when I enter to order something.They make me wait at least 5 to 10 minutes just to make an order. And then another 45 minute wait for my food. The most high-end restaurants in Syracuse.Do not take 45 minutes to get you food. I own multiple businesses. And this is very sad to see an establishment run by a Bunch of amateurs. People who don't care about their customers Or establishment. Why should a Pizza place take 5 minutes to make an order and another 10 minutes just to put in the order? And it's even worse when I try to call and make an order, it's even longer wait It's honestly very disgusting and embarrassing. For how poorly run this Establishment is
The worst Customer service. Whenever I call to order anything? They always put me on a 5 to 6 minute. Hold and then I make my order. After making the order and waiting 25 minutes I go to pick up my order. I have to wait an additional 10 to 15 minutes every single time for them to get my order ready. The absolute worst service I've ever seen in any restaurant. Half the orders I have made have been incorrect. On top of waiting all that time and going through this process to just order food. I will never come back worst food and customer service
Atmosphere: 1
Food: 3
Service: 1
Italy 1965
So ordered large pizza extra cheese half sausage and honey garlic wings crispy! BAM! Whoever was cooking tonight 7/24, knocked it out of the park! Everything EXACTLY as we wanted! Thank you all even the delivery guy was a hoot!! Definitely recommend!
Food: 5
Service: 5
Steele Williams
This review is for the camillus twin trees… I’ve called on multiple occasions right around 830, (mind you they close at 9) only to be answered by “hi we’re not taking orders”. The people are rude and I’m bummed cause I’ve been eating twin trees my whole life and they finally opened a location right by my house. Ordered from Cams at 8.56 and they filled the order. I’m done trying, and I’m sick of hearing the same thing. Close at nine means close at nine. Not 830. I’d be willing to reverse this review if I see a change but unfortunately this is what it has come to.
Atmosphere: 1
Food: 1
Service: 1
Anne Ridgeway
Fantastic pizza. Fast and friendly service
Atmosphere: 5
Food: 5
Service: 5
Vikki Melonz
I been hearing a lot about twin trees so I wanted to try it for myself. It was okay not the best pizza I had in Syracuse. The calzone needs ricotta cheese. For us the best thing were the garlic knots. They was big and delicious. I would go back just for that alone lol.
Long time TT fan, I live out of town now, my first stop from the airport when I visit my folks is usually this location for a pie. I pre ordered 48 wings on the Friday before the big game, for 6pm pickup, knowing full well it’s a busy day I didn’t want to risk running out or having to wait when calling in day of. Needless to say, I’m in town for 24 hours to visit my parents and wasted 1 of those hours driving to, watching several other customers come and go with orders, waiting for 30 minutes, and driving back to my rents place, wingless. This was a real drag on the day when I tried to bring our favorite wings home for the super bowl. You must have some real dysfunctional stuff happening if you cant manage a 2 day lead time and get the order out somewhat on time. Not to mention, it dont take 30 to fire wings, get the guy that called 2 days ago out of the lobby. I feel super disrespected as a long time customer, this one stings. Just do better,
Atmosphere: 1
Food: 4
Service: 1
Abysmal service. Abysmal food. 2 of 3 sandwiches were incorrect. Bun was wet somehow on one of them. Chicken burnt to a crisp on another. Pizza was fine, just fine.
Waited 10 minutes before someone popped out of the back to help me. I was just picking up my food. Saw my food sitting there in the back, looking all sad. Also saw people vaping in the back instead of working.
Don't do it.
We placed an order at 6:05 PM for three pizzas and were told delivery would be between 8:00–8:30 PM, which was fine with us. When the order hadn’t arrived by 8:45, we called and were told it was on the way. At 9:05, our calls went unanswered despite multiple attempts. When we finally reached someone by calling from another number, we were first told the driver had dropped the order off outside. Then we were told the truth—that the pizzas were never made because the order was forgotten and the restaurant had already closed at 8:00 PM. During these calls, we were hung up on multiple times. Very frustrating experience with poor communication and unprofessional handling.
Literally ordered our 3 large pizzas at 6 pm ...said 8:30 delivery ....8:45 call there and they say orders on the way. From here till 9:30 were hung up on 3x were told it's delivered and even in the parking lot then on final call they tell me the chef never took our order! After we paid over the phone and I asked how is it the chefs fault who took the order? Would not give a name. Didn't want to take the time to make it right but had no problem taking the time to ruin our new years eve night for our 4 kids. I really can't stand Twin trees. Customers service there was none and then didn't even ask for information to fix and solve problem with manager. Do Better!
We ordered (35 min wait) and when my husband got there they said they didn’t have our order. Made him wait another 25 minutes even though I looked up the call and it clearly was in my recent calls. When my husband finally brought it home it was the wrong order. lol. We ate it anyway. Good food just not happy with the service.
Atmosphere: 1
Food: 3
Service: 1
Poor customer service. Paid receipt for a delivery on Christmas Eve. Hung up on and stated our order was being delivered. 35 minutes later called and hung up on. Said closed. Now at 6:18 making order. I was shocked at how my mom was treated. So sad the world we live in.
I do not like posting a review but after last night I feel I must This camillus location has until the last months have been fine but what has been happening is awful I spend on average about 100$ on take out a week but based on what has been happening I am sad to say I will not be ordering any longer
When you forget an order and after a phone call say oh sorry will be right to your house with reheated steak n cheese sand with burnt cheese roll so soggy you could not pick up sand sausage sub cold and ff’s so hard you could not eat!
My family has been ordering food from your(owners) restaurant since you opened so I suggest go back and see the amount spent by us!
And my Family has owned restaurants so if I receive a very bad review I would not let the concerns go unanswered!
Food: 1
Service: 1
Ordered a pizza for 4 pm they put it down for 4:40 from an over the phone order. They still gave the wrong pizza that wasn’t even cut.
Food: 2
Always have great food here! Been many times and have never been disappointed. The location is very clean and staff is always friendly. I love the neon sign in the lobby!
Atmosphere: 5
Food: 5
Service: 5
This is a very unprofessional place. It's run like a bunch of amateurs. There is no responsibility or leadership in tyes establishment. I am very disappointed with my multiple interactions with this establishment. Many times when I enter to order something.They make me wait at least 5 to 10 minutes just to make an order. And then another 45 minute wait for my food. The most high-end restaurants in Syracuse.Do not take 45 minutes to get you food. I own multiple businesses. And this is very sad to see an establishment run by a Bunch of amateurs. People who don't care about their customers Or establishment. Why should a Pizza place take 5 minutes to make an order and another 10 minutes just to put in the order? And it's even worse when I try to call and make an order, it's even longer wait It's honestly very disgusting and embarrassing. For how poorly run this Establishment is
Atmosphere: 1
Food: 2
Service: 1
Restaurantji Recommends
The worst Customer service. Whenever I call to order anything? They always put me on a 5 to 6 minute. Hold and then I make my order. After making the order and waiting 25 minutes I go to pick up my order. I have to wait an additional 10 to 15 minutes every single time for them to get my order ready. The absolute worst service I've ever seen in any restaurant. Half the orders I have made have been incorrect. On top of waiting all that time and going through this process to just order food. I will never come back worst food and customer service
Atmosphere: 1
Food: 3
Service: 1
So ordered large pizza extra cheese half sausage and honey garlic wings crispy! BAM! Whoever was cooking tonight 7/24, knocked it out of the park! Everything EXACTLY as we wanted! Thank you all even the delivery guy was a hoot!! Definitely recommend!
Food: 5
Service: 5
This review is for the camillus twin trees… I’ve called on multiple occasions right around 830, (mind you they close at 9) only to be answered by “hi we’re not taking orders”. The people are rude and I’m bummed cause I’ve been eating twin trees my whole life and they finally opened a location right by my house. Ordered from Cams at 8.56 and they filled the order. I’m done trying, and I’m sick of hearing the same thing. Close at nine means close at nine. Not 830. I’d be willing to reverse this review if I see a change but unfortunately this is what it has come to.
Atmosphere: 1
Food: 1
Service: 1
Fantastic pizza. Fast and friendly service
Atmosphere: 5
Food: 5
Service: 5
I been hearing a lot about twin trees so I wanted to try it for myself. It was okay not the best pizza I had in Syracuse. The calzone needs ricotta cheese. For us the best thing were the garlic knots. They was big and delicious. I would go back just for that alone lol.
Atmosphere: 2
Food: 3
Service: 2
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