Bagels Restaurants near Cazenovia, NY

“Try the Caz Club on pumpernickel... so good! Great ownership team. Also be sure to try their lox made locally at The Brewster Inn!“

“This place is an amazing addition to the lunch food options in Manlius! I have had both the caprese and muffaletta sandwiches, both of which were absolutely delicious. The bread was perfect, the ingredients were fresh, and the sandwiches as a whole were HUGE. Major bang for your buck here!“

“I had the opportunity this morning to stop at my favourite bagel place. Bruegger's!! I visited this location all the time in highschool and even bought the lifetime coffee mug because I would stop in the morning on the way.

This morning I grabbed the mug and was unexpectedly really excited about getting my free coffee again. I walked to the counter and was greeted by the expected polite workers there. When I ordered the coffee explaining I had my lifetime coffee mug, she didn't seem to know about it. When I saw the charge for it, I explained that should not be there. She couldn't get me my coffee without me paying for it, so I declined the request.

My problem here is when I asked for a phone number to call, they had none to give me. I wanted to speak to someone to figure out why the employees didn't know about the "lifetime" mug. They were pleasant and directed me to the website, however the only numbers there are for the stores. Not much good those would do for me.

If a customer needs help, and the store isn't educated to provide the customer with needed information, a definite problem exists. Not the employees fault, but management somewhere along the line obviously dropped the ball.

I was embarrassed by trying to figure out why my lifetime coffee wasn't being honored. I knew nothing I said would make sense to someone who knew nothing about it. I was stuck in an awkward place.

The proposed solution was to wait until the store manager comes into the store 2 days from now. That was at least some type of answer, but still didn't fulfill my coffee needs.

Last I checked, I am still alive and should have my coffee instead of writing this. I am not impressed. The bagels on the other hand, still phenomenal as ever!

***UPDATE: It is now 2 days later and I had the chance to speak to the manager. After a detailed discussion, we discovered that the mug I have (Original Green One) is indeed "lifetime". Guess who has free coffee at Bruegger's again!!

As far as my main concern goes. How do customers connect with someone other than store employees, when the employees don't have an answer? The current manager has told me he will look into it and find out if something can be done. I sure hope someone listens to his suggestions.

This store is run by some excellent people. They are fun and ready to serve. It's Bruegger's just the way I remember it.“