Chronically understaffed. Staff can barely look up from their stations just to give you a pick up order thats already ready. Hard to believe the owners can't put a few more people on payroll.
Jamie Montgomery
I placed an online order Saturday night. I communicated the name of the order. Waited 1 hour and 45 minutes just to be told they only start the mobile orders when you tell them at the drive through speaker. Never ended up getting my food. It seemed there was a crew of about 4-5 people. One employee was just talking to all the customers/dashers inside waiting the entire time. Another employee was cleaning. I only saw 1 employee on table making the food. I’m confused as to why they close down there second table where they prepare the food. The other employees should be helping on table rather than standing around/cleaning up. I work for a fast food restaurant, someone needs to manage the crew for better success. Throughout the hour and 45 minutes I didn’t see a single car get through the drive thru
Atmosphere: 3
Food: 4
Service: 1
Ralph Dott
Placed a order online drove 20 minutes to be told closed when everything say they are open for hours longer
Atmosphere: 1
Food: 1
Service: 1
Emily Donnelly
What is happening to this location?
Lobby was closed for some reason so I was forced to order in the drive-thru. Ordered my food at the drive-thru and ended up waiting 40 minutes for my food with 3 cars ahead of me. Once I got to the window I could see the staff inside standing around and yelling at each other. I honestly was surprised my food even came out after what I witnessed.
I used to love this location, but I think this is my last trip there until I hear things are changed for the better. Yikes.
Atmosphere: 1
Food: 3
Service: 1
IN BASS WE TRUST
Waited in the drive-thru for over a half an hour. Food is ice cold, my quesadilla WAS NOT EVEN COOKED and they shoved in a bag.. it literally felt like it came out of a fridge and was a mess…. That plate of mess is what I emptied from the quesadilla package. barely any meat on the taco. Waste of $30. Just close the restaurant if you can’t handle late night service. What a joke!!
Atmosphere: 1
Food: 1
Service: 1
Emily McLaughlin
i don’t understand what they’re doing inside because EVERY order takes over an hour to even be available for pick up. i ordered ONE pack of cinnabon bites and i’ve been waiting for over an hour and a half for them. happens every single time no matter what. also, seems like the owner continues to comment back on these 1 star reviews yet nothing changes after MONTHS. they are aware.
Atmosphere: 3
Food: 4
Service: 1
Angela Mari
Waited 1 hour and 10 minutes for food! No apology from the staff, couldn’t pull out of line either. When we got to the window there were two workers standing there for the 20 minutes we were at the window (the additional time we waited was in line) there doing nothing (see pic). A gentleman came up to the window asking us what was going on he then saw the girl in the window knocked and asked what was going on all she said is they were understaffed again no apology.if they’re so understaffed why are these two staff members standing here and not helping? The gentleman then asked if we were leaving I said no I already paid. After waiting they came out and said they had no cinnamon twists left and offered us Cinnabons. I said yes. The lady behind us started screaming and yelling obscenities out her window because of the wait and blowing on her horn, we had 3 small children in the car witnessing this. They still did nothing. When they handed us our bag the Cinnabons were missing they argued they weren’t and took the bag back and said they were in there my husband said he saw them put it in. Again, no apology for the wait even though I responded to Their request for my bag back saying this is ridiculous guys we’ve been waiting an hour and 10 mins and you want to argue about Cinnabons as though I want to wait longer. Food is subpar and not even worth the wait and it was $45 for two meals, 4 soft tacos and 2 cinnamon twists. That price is insane! Who do you people have running this place? How is this acceptable?
Atmosphere: 1
Food: 1
Service: 1
Tyler M
Waited 30’minutes in the drive through of 15 cars without moving. Left before ordering
Atmosphere: 1
Food: 1
Service: 1
Haley MC
its always an ordeal the two times a year we give this place a go. takes about 45 minutes to get the food, sometimes longer. just go anywhere else tbh
Colton Wyant
I write this as i sit in the lobby for a half an hour, almost an hour by now, nobody has gotten served there’s been people sitting here longer than me and my family have been, this is absurd, you need more people or something this is unacceptable
Sitting for an hr before even ordering is ridiculous I’d of left but cars behind me blocking me from leaving this place is always so slow it’s pathetic
Atmosphere: 1
Food: 2
Service: 1
ella levack
We placed an order hoping to go through the drive thru with no issues however it took over 45 minutes to even move one car. We tried to go inside at 5pm with at least 5 others and the doors were locked and they weren’t letting anyone in and giving everyone dirty looks. On top of that the order was wrong and staff was rude.
Atmosphere: 1
Food: 1
Service: 1
Beaker38
Waited an hour in the drive thru as I couldn't find a way to cancel the order on the app. Walked in the dining area after 20 minutes in the drive thru and saw 3 employees, two were staring at the wall for 5 minutes and one was on their phone.
Please fire everyone that works here and hire people that actually work. Based on the reviews this is a normal occurrence. I will never come back to this location. If I could give 0 stars I would
Atmosphere: 1
Food: 1
Service: 1
United Upstate
They said they pushed the delivers back to get caught up on the drive through line
Atmosphere: 1
Food: 1
Service: 1
Adam Sultan
3 peices of meet on a tortilla for the chalupas nothing else on it.
Steak grilled cheese burrito had beans rice and nacho cheese nothing else on it.
Made delivery driver wait over 30+ mins at restaurant by far worst food location in Cliftonpark
Chronically understaffed. Staff can barely look up from their stations just to give you a pick up order thats already ready. Hard to believe the owners can't put a few more people on payroll.
I placed an online order Saturday night. I communicated the name of the order. Waited 1 hour and 45 minutes just to be told they only start the mobile orders when you tell them at the drive through speaker. Never ended up getting my food. It seemed there was a crew of about 4-5 people. One employee was just talking to all the customers/dashers inside waiting the entire time. Another employee was cleaning. I only saw 1 employee on table making the food. I’m confused as to why they close down there second table where they prepare the food. The other employees should be helping on table rather than standing around/cleaning up. I work for a fast food restaurant, someone needs to manage the crew for better success. Throughout the hour and 45 minutes I didn’t see a single car get through the drive thru
Atmosphere: 3
Food: 4
Service: 1
Placed a order online drove 20 minutes to be told closed when everything say they are open for hours longer
Atmosphere: 1
Food: 1
Service: 1
What is happening to this location?
Lobby was closed for some reason so I was forced to order in the drive-thru. Ordered my food at the drive-thru and ended up waiting 40 minutes for my food with 3 cars ahead of me. Once I got to the window I could see the staff inside standing around and yelling at each other. I honestly was surprised my food even came out after what I witnessed.
I used to love this location, but I think this is my last trip there until I hear things are changed for the better. Yikes.
Atmosphere: 1
Food: 3
Service: 1
Waited in the drive-thru for over a half an hour. Food is ice cold, my quesadilla WAS NOT EVEN COOKED and they shoved in a bag.. it literally felt like it came out of a fridge and was a mess…. That plate of mess is what I emptied from the quesadilla package. barely any meat on the taco. Waste of $30. Just close the restaurant if you can’t handle late night service. What a joke!!
Atmosphere: 1
Food: 1
Service: 1
i don’t understand what they’re doing inside because EVERY order takes over an hour to even be available for pick up. i ordered ONE pack of cinnabon bites and i’ve been waiting for over an hour and a half for them. happens every single time no matter what. also, seems like the owner continues to comment back on these 1 star reviews yet nothing changes after MONTHS. they are aware.
Atmosphere: 3
Food: 4
Service: 1
Waited 1 hour and 10 minutes for food! No apology from the staff, couldn’t pull out of line either. When we got to the window there were two workers standing there for the 20 minutes we were at the window (the additional time we waited was in line) there doing nothing (see pic). A gentleman came up to the window asking us what was going on he then saw the girl in the window knocked and asked what was going on all she said is they were understaffed again no apology.if they’re so understaffed why are these two staff members standing here and not helping? The gentleman then asked if we were leaving I said no I already paid. After waiting they came out and said they had no cinnamon twists left and offered us Cinnabons. I said yes. The lady behind us started screaming and yelling obscenities out her window because of the wait and blowing on her horn, we had 3 small children in the car witnessing this. They still did nothing. When they handed us our bag the Cinnabons were missing they argued they weren’t and took the bag back and said they were in there my husband said he saw them put it in. Again, no apology for the wait even though I responded to Their request for my bag back saying this is ridiculous guys we’ve been waiting an hour and 10 mins and you want to argue about Cinnabons as though I want to wait longer. Food is subpar and not even worth the wait and it was $45 for two meals, 4 soft tacos and 2 cinnamon twists. That price is insane! Who do you people have running this place? How is this acceptable?
Atmosphere: 1
Food: 1
Service: 1
Waited 30’minutes in the drive through of 15 cars without moving. Left before ordering
Atmosphere: 1
Food: 1
Service: 1
its always an ordeal the two times a year we give this place a go. takes about 45 minutes to get the food, sometimes longer. just go anywhere else tbh
I write this as i sit in the lobby for a half an hour, almost an hour by now, nobody has gotten served there’s been people sitting here longer than me and my family have been, this is absurd, you need more people or something this is unacceptable
Atmosphere: 3
Food: 3
Service: 3
Restaurantji Recommends
Sitting for an hr before even ordering is ridiculous I’d of left but cars behind me blocking me from leaving this place is always so slow it’s pathetic
Atmosphere: 1
Food: 2
Service: 1
We placed an order hoping to go through the drive thru with no issues however it took over 45 minutes to even move one car. We tried to go inside at 5pm with at least 5 others and the doors were locked and they weren’t letting anyone in and giving everyone dirty looks. On top of that the order was wrong and staff was rude.
Atmosphere: 1
Food: 1
Service: 1
Waited an hour in the drive thru as I couldn't find a way to cancel the order on the app. Walked in the dining area after 20 minutes in the drive thru and saw 3 employees, two were staring at the wall for 5 minutes and one was on their phone.
Please fire everyone that works here and hire people that actually work. Based on the reviews this is a normal occurrence. I will never come back to this location. If I could give 0 stars I would
Atmosphere: 1
Food: 1
Service: 1
They said they pushed the delivers back to get caught up on the drive through line
Atmosphere: 1
Food: 1
Service: 1
3 peices of meet on a tortilla for the chalupas nothing else on it.
Steak grilled cheese burrito had beans rice and nacho cheese nothing else on it.
Made delivery driver wait over 30+ mins at restaurant by far worst food location in Cliftonpark
Atmosphere: 1
Food: 1
Service: 1
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