4.5
Superb
298 Reviews
12 East Main Street, Springville · 9.37 miles
Customers’ favorites
- Salad
- Chicken Parmesan
- Reuben Calzone
- BG Sticks
“We had an awful experience at this restaurant that I believe the owners should know about. We came in around 6pm with our softball team, we were in town for a tournament and had a long day of games. We had looked up places to go, and chose this restaurant because of it's reviews, and expansive menu. We were looking forward to it all day long. We came in as a group of 23 with no intentions on expecting to sit together but asked if our 9 girls could at least get a table together for dinner. From the start, the hostess and servers started saying loudly to one another "THEY DIDN'T HAVE A RESERVATION??" - we did not but we also weren't expecting much as far as seating together and were very flexible. They had about 3 tables when we walked in so there were a lot of empty seats and their room for large parties was also empty. We were told by our waiter that they could accommodate our group so we started filing into this room, he then told us it fit 16 people so we put some of the adults into 2 tables right outside the room itself so we didn't overwhelm the room. Immediately the manager came over and started arguing about where we needed to sit and we tried to explain that we had more than 16 people, we then found common ground somehow that some adults were going to sit at the tables instead of in the room. The manager then informed us that the only way to split our bills was 6 ways between 23 people, we asked why we couldn't just pay for our kids with our orders and he kept refusing and saying they couldn't do it, it was too complicated. We stood firm on the fact that we weren't paying an even 6 split and he then informed us we were going to be charge an automatic 18% gratuity - which is fine because none of us tip poorly in the first place. He left and the waiter(s) started taking our drink orders, and the way they had to do it was to take a parents and their kids order on one ticket (the girls would text their parents what to order) so it kept everything organized. The waiter(s) started bringing drinks and they were trying to be proactive so one waiter filled some drinks that apparently another waitress was also getting. Out of nowhere the manager charges into the room, points at our teenagers and starts demanding to know who double ordered and confused his staff. We were just sitting there in disbelief and the girls all said, "we didn't"...he goes "you promise?" One of the mothers spoke up and said "these girls are 14 and 15 years old, why don't you ask the parents instead of them??" The manager goes "we can just cancel this entire thing right now and be done" and so I spoke up and told him that it was obviously miscommunication between his staff when they were just trying to be proactive but unfortunately were overlapping. By the way, it was 2 diet Pepsi's that got filled as a mistake...talk about ridiculous. Our party could see the manager glaring out from the kitchen every few mins the entire time we spent there like he was looking for a fight or a reason to not serve us. In the end our waiter who was a younger man, was fantastic and sailed through the challenge without any bumps or issues, and he turned the entire thing around for our group and at that point none of us even wanted to stay because of how uncomfortable we were, we felt like an absolute burden when we thought bringing in some extra business was helping them. I would NEVER eat here again or spend any more money because of this experience. We all heavily tipped our wait staff on the way out and I hope they don't have to share any of that with this awful manager. We were never expecting miracles coming in with such a large group on a Saturday, and all of us were very willing to do whatever made sense but we were met from the jump with hostility and rudeness and it was completely unnecessary and over the top. Managers are supposed to be problem solvers and this guy was not one at all. He shouldn't even be working in customer service when he thinks it&#x”