CoCo Fresh Tea & Juice

Your female manager running this location lacks customer service and critical thinking skills. Both self service kiosks are not working today, instead of putting a sign that says out of order. I watch the staff willingly stand around letting multiple customers order theirs drinks only to end up with a "store closed" error. They also refused to honor the bogo deal and said "I can only get the discount if I order on the kiosk" ... but your kiosk doesn't work? I asked the worker to ask her manager if she can honor this bogo since both machines are not working. Manager refused. POOR CUSTOMER SERVICE. I feel bad for the female & male employee working under such poor mgmt. Manager can stay in the back and stir her boba. She didn't even once come out to resolve the issue.

Absolutely! I wanted to order from the machine but I asked the front desk if I didn't understand. The fat man at the front desk was playing with his cell phone and ignored me. He yelled more than a dozen times and finally raised his head. I didn't even say anything, so I turned around, rolled my eyes, and turned to the back! I said you, can’t you help me place the order? ! The fat boy reluctantly rolled his eyes and muttered, walking out of the front desk at a speed of one meter in five minutes without saying a word in reply! I don’t want it anymore! I ran to the front and there was tribute tea within a minute. I don’t know what I’m talking about?

Terrible experience. Bought a rose fragrant tea today that was shown on the menu to to have whip cream and walnut toppings. What actually came back was a original bubble tea without any toppings. Asked the server and he said that's just how they make it, with a pump of rose flavor. I walked away disappointed but hoping it would at least tastes good. Tried it then realized there was no flavoring and it was just a original bubble tea. Now I am angry. Went back to ask for what it was advertised or get a refund. The guy just said they can't do either and no manager was around. This is the most terrible product and customer experience at any drink shop I've been. It reminded me why I avoid CoCo normally but was intrigued to give it a try today. Big mistake. I gave the drink back after just giving one sip after feeling like I got scammed of 7 bucks.

The Floral Rose Milk Tea on the menu does not look like the tea they advertise, pretty picture but over the price costing $9 for a medium drink. The counter person look dull do nothing fancy just pour tea and milk whip cream in a plain white cup that says coco tea logo. The drink was mediocre did not taste like rose tea, fay da bakery better and so is gong cha. It is more expensive than Starbucks for a medium drink. I really am confused with their attitude at this location on Dec 7 around 8pm.

It's so weird. The staff inside are all idle. I wanted to order manually, but the staff directly said that there is no manual ordering, so I can only use the machine! hehe! Sooner or later, the boss of this restaurant will go out of business because of these employees!

Great drink and staffs are super nice. Love the new jasmine milk tea!! Must try! My new favorite!

Atmosphere: 5

Food: 5

Service: 5

Great service!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Passionfruit

The new Barbie drink is delicious and looks good, perfect for taking photos and checking in. Highly recommended! !

Atmosphere: 5

Food: 5

Service: 5

good drinks

Atmosphere: 5

Food: 5

Service: 5

Love their drinks, they have so much varieties! The staff are so friendly! My favorite boba tea store!

Food: 5

The drinks are delicious. Get the Mango green tea!!!! The workers are very nice and friendly.

Atmosphere: 5

Food: 5

Service: 5

I love the Barbie collaboration and their cooler bag.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Passionfruit

Very delicious! I go there almost every day. The staff is very friendly and the food is delivered as fast as lightning. Good reviews!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Caramel Chocolate, Honey Aloe, Pudding, Grapefruit Yakult, Lychee Jelly, Coconut Jelly, Green Tea Yakult, Passionfruit, Winter Melon Tea with Lemon, Lemon Black Tea

Excellent service and patience employee!

Atmosphere: 5

Food: 5

Service: 5

Really so disappointed with this Coco!
Basically I'm a fan of this channel and have never been disappointed in Asia or even in Europe but this one really doesn't live up to the name Coco...
The drinks are really too sweet and the tapioca pearls are not great…

Atmosphere: 5

Food: 1

Service: 5