Great service excellent atmosphere. The korean burger is really tasty. Manager Matty and crew were outstanding.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Shackburger, Smokeshack, Hot Dog
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Burger good
Atmosphere: 5
Food: 5
Service: 5
Bridget Van Well
Yesterday I ordered online and was rushing to catch my train. When I come in we realize that someone took my pickup order from the counter :( I didn't have time to wait for them to remake it and the manager ran to the back to get me a coupon for a free sandwich. he really made the moment right and I appreciated it so much!!
Atmosphere: 5
Food: 5
Service: 5
adrienne morgan
Great experience. The staff was very friendly. The food was good and hot.
My family and I went to Shake Shack this past weekend for lunch. We had burgers and fries, plus we also tried the mushroom burger. All of our meals were fresh and tasty. Our fries were crispy and not overly salty.My personal favorite was their Mushroom burger sandwich. The service was quick and all servers were friendly/ helpful. We dined in and ate on the second level. We will definitely be back again to dine in or takeout from the Forest Hills Shake Shack! It is must try if you are visiting Austin St, Forest Hills!!
Tasty eating there...worth price vs taste is great!!!
Atmosphere: 5
Food: 5
Service: 5
Abena Brempong
Descent
P Seid
Parking: Street parking on Austin St., good luck....
Atmosphere: 4
Food: 3
Service: 4
Recommended dishes: Smokeshack
kristin c.
I just learned about the promo deals on their app so make sure to sign up. Can take advantage until the end date. Right now, there's a promo for Free smokeshack ($9) with $10 min. purchase. Spent more than that bec got another burger and fries, but still a good deal. The smokeshack had bacon and cherry peppers, which give a good kick. Their veggie burger had a soft patty (I thought would be dry but not), was ok esp with the toppings. There is also a mobile order deal for 2 shakes for price of 1. Some are housemade custard. The frozen hot cocoa looked ok but the maple snickerdoodle didn't look as advertised. I got my chocolate shake with malt but not much difference, just regular. Located on busy Austin Street. A lot of employees handing out orders. Was it the veggie burger but part of our order took a bit of time. Seating is in front or up on the 2nd fl. 3.5 stars
Dane Martel
Decent shake shack. If you're looking for a quality burger then this is a decent spot. Been here multiple times and I'm sorry to say each time it's worse. I mean it's nor awful it's just shake shack is always so hectic. And because there's always so many people the food ends up cold sometimes because I'll notice for example they'll make the burgers first or the fries and either one will be cold and the other isn't. And no body enjoys cold fries or a cold burger. Plus the fact their prices are soaring and portion sizes are small doesnt help. When you try to ask for help here the staff is always too busy. So they just really need some help here.Vegetarian options: Impossible burger and fries or shakesDietary restrictions: Labeled menu for sureParking: It's right on Austin Street it's really hard to park better walkKid-friendliness: Perfect for kidsWheelchair accessibility: Super ample space for wheelchairs ♿️
Shake Shack, headquartered in New York, has been in Japan for some time.Both the hamburger and fries taste good, and they go well with beer and wine.
Atmosphere: 4
Food: 4
Service: 4
Andrew K.
My wife and I order pretty regularly from here. We ordered last night and noticed that the food was cold and was clearly left at room temperature. We decided to still start eating as we were hungry but after a few bites we noticed that the beef was not cooked. Shake shack doesn't do medium rare so this was both cooked improperly and then stored at room temperature. We know the room temperature was caused by shake shack and not the delivery because (1) we saw on the app that the driver was waiting at shake shack for over at least 15 minutes (2) we live less than five minutes from shake shack (3) it was not freezing outside last night. My wife and I now have food poisoning. I think I've written one or two yelp reviews before the whole time I've had yelp but felt compelled to do so bc this was unreasonably unsafe.
Damien Torres
The shakes were good and the service seemed well managed.
Atmosphere: 4
Food: 4
Service: 5
Jocelyn C.
The food is great! The place is huge with lots of seating. The service is so kind and fast. Last time when I went with my family the workers were so good and playful towards the children. Great place to come with friends or family
Reviews4You
It took awhile for my food to be ready when it wasn’t busy even though i ordered my food ahead of time but the food was still fresh and great. There’s also plenty of seating available.
Great service excellent atmosphere. The korean burger is really tasty. Manager Matty and crew were outstanding.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Shackburger, Smokeshack, Hot Dog
Burger good
Atmosphere: 5
Food: 5
Service: 5
Yesterday I ordered online and was rushing to catch my train. When I come in we realize that someone took my pickup order from the counter :( I didn't have time to wait for them to remake it and the manager ran to the back to get me a coupon for a free sandwich. he really made the moment right and I appreciated it so much!!
Atmosphere: 5
Food: 5
Service: 5
Great experience. The staff was very friendly. The food was good and hot.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Shackburger, Cheese Fries, Fries
My family and I went to Shake Shack this past weekend for lunch. We had burgers and fries, plus we also tried the mushroom burger. All of our meals were fresh and tasty. Our fries were crispy and not overly salty.My personal favorite was their Mushroom burger sandwich. The service was quick and all servers were friendly/ helpful. We dined in and ate on the second level. We will definitely be back again to dine in or takeout from the Forest Hills Shake Shack! It is must try if you are visiting Austin St, Forest Hills!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Shackburger, 'Shroom Burger, Fries, Hamburger
Tasty eating there...worth price vs taste is great!!!
Atmosphere: 5
Food: 5
Service: 5
Descent
Parking: Street parking on Austin St., good luck....
Atmosphere: 4
Food: 3
Service: 4
Recommended dishes: Smokeshack
I just learned about the promo deals on their app so make sure to sign up. Can take advantage until the end date. Right now, there's a promo for Free smokeshack ($9) with $10 min. purchase. Spent more than that bec got another burger and fries, but still a good deal. The smokeshack had bacon and cherry peppers, which give a good kick. Their veggie burger had a soft patty (I thought would be dry but not), was ok esp with the toppings. There is also a mobile order deal for 2 shakes for price of 1. Some are housemade custard. The frozen hot cocoa looked ok but the maple snickerdoodle didn't look as advertised. I got my chocolate shake with malt but not much difference, just regular. Located on busy Austin Street. A lot of employees handing out orders. Was it the veggie burger but part of our order took a bit of time. Seating is in front or up on the 2nd fl. 3.5 stars
Decent shake shack. If you're looking for a quality burger then this is a decent spot. Been here multiple times and I'm sorry to say each time it's worse. I mean it's nor awful it's just shake shack is always so hectic. And because there's always so many people the food ends up cold sometimes because I'll notice for example they'll make the burgers first or the fries and either one will be cold and the other isn't. And no body enjoys cold fries or a cold burger. Plus the fact their prices are soaring and portion sizes are small doesnt help. When you try to ask for help here the staff is always too busy. So they just really need some help here.Vegetarian options: Impossible burger and fries or shakesDietary restrictions: Labeled menu for sureParking: It's right on Austin Street it's really hard to park better walkKid-friendliness: Perfect for kidsWheelchair accessibility: Super ample space for wheelchairs ♿️
Atmosphere: 4
Food: 3
Service: 3
Recommended dishes: Shackburger
Restaurantji Recommends
Shake Shack, headquartered in New York, has been in Japan for some time.Both the hamburger and fries taste good, and they go well with beer and wine.
Atmosphere: 4
Food: 4
Service: 4
My wife and I order pretty regularly from here. We ordered last night and noticed that the food was cold and was clearly left at room temperature. We decided to still start eating as we were hungry but after a few bites we noticed that the beef was not cooked. Shake shack doesn't do medium rare so this was both cooked improperly and then stored at room temperature. We know the room temperature was caused by shake shack and not the delivery because (1) we saw on the app that the driver was waiting at shake shack for over at least 15 minutes (2) we live less than five minutes from shake shack (3) it was not freezing outside last night. My wife and I now have food poisoning. I think I've written one or two yelp reviews before the whole time I've had yelp but felt compelled to do so bc this was unreasonably unsafe.
The shakes were good and the service seemed well managed.
Atmosphere: 4
Food: 4
Service: 5
The food is great! The place is huge with lots of seating. The service is so kind and fast. Last time when I went with my family the workers were so good and playful towards the children. Great place to come with friends or family
It took awhile for my food to be ready when it wasn’t busy even though i ordered my food ahead of time but the food was still fresh and great. There’s also plenty of seating available.
Atmosphere: 5
Food: 4