Gong Cha Roosevelt Field Mall

The drink was ok but the staff members were rude. Like all of them

The staff there are incredibly rude. The girl who made my drink set it down, then tossed the straw at the cup without manners, and turned away with an attitude. If you don’t like your job then quit honey.

10/10

I ordered a passion fruit tea and it was incredible.
The girls are super friendly and super fast.
The medium size was super large (which I was grateful for, since I was left wanting more).
Thank you for discovering that good flavor for me.
Now I will have to look for somewhere in Spain where they sell something similar.
The price is more than correct!

Long lines but amazingly fast service

i was in a rush and needed some ice coffee. THIS TASTED LIKE I JUST LICKED A HORSE. LITERALLY THE WORST COFFEE IN MY LIFE. and i know some of y’all are gonna say like why did i get coffee at a boba place and again, i was in a rush.

Atmosphere: 1

Food: 1

Service: 1

Very kind workers as well as quick and well made bubble tea, I love stopping by here whenever I'm in the mall to grab something refreshing and delicious to keep me going!

Atmosphere: 5

Food: 5

Service: 5

Terrible bubble tea

Wish there was a zero star option here. Worst experience ever. They hire a bunch of cheap labor work here, who obviously don't know how to make bubble tea. All you taste is basically sugar. You will not taste anything else. Staff was super rude when I brought it up. Asked me to return the drink and I would get a partial refund. I was told to swipe my credit card again. I found out later that my statement that I ended up being charged twice. Seriously the worst experience ever. I would not go back again.

Atmosphere: 1

Food: 1

Service: 1

Just Great!

Wheelchair accessibility: Yes

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Green Tea Yogurt, Passionfruit Yogurt Slush, Milk Foam Green Tea, Pearl Coconut Jelly

Great customer service and incredible staff Special note to Tonya who knows my order by heart. I would recommend this Gong Cha to all my friends.

I always get Thai iced tea and let me tell you each time it gets worse. One time it tasted funny then the second time I only tasted the milk and now the third time they didn’t add any sugar. The employees have a major attitude. Please avoid

Darcy was very professional, best customer service made the drink amazing, really cool of her! Was spectacle at first to try out the Oreo cookies and cream drink it ended up amazing like a shake. Thank you! ??

Atmosphere: 5

Food: 5

Service: 5

worst customer service, employees have a nasty attitude with bad manners YIKES, they mad miserable

My experience with the service here was incredibly frustrating and disappointing. Despite explaining that my son has allergies after ordering two drinks and needing an extra cup, both the clerk and the manager refused to provide one. This lack of understanding and assistance made the situation unnecessarily difficult and even dangerous for my child. I even offered to buy a cup and pay for it, but they wouldn’t provide. So you lost a customer for life and should be ashamed.

Atmosphere: 1

Food: 1

Service: 1

Visited this location . Was charged for my order. The “receipt” didn’t print out so they did NOT give me my tea and told me the order didn’t go through. I showed them my phone and the charge did indeed go through and they refused to give me my tea. They said if the receipt didn’t print then it’s my fault and I would have to pay again. I refused and walked away he told me just “dispute the charge” if it goes through and to pay again. Never again, so rude and unprofessional.

Atmosphere: 1

Food: 1

Service: 1