The bartender ROXANA GAVE US A SERVICE 10 OF 10 VERY FRIENDLY FRIENDLY RECOMMENDED TO ARRIVE FRIDAY SATURDAY AND SUNDAY IT IS SUPER GOOD AND TOO GOOD THE PLACE HAPPY TO KNOW.
Atmosphere: 5
Food: 5
Service: 5
Josephine Barretta
What's a great time with great food and drinks.
Atmosphere: 5
Food: 5
Service: 5
maria bonet
I love the atmosphere and the attention of the staff but I didn't like the food
Dennis Guzman
The only negative aspect of this place is that it becomes excessively crowded.
Atmosphere: 4
Food: 5
Service: 4
Estefany Rodríguez
Garbage customer service, I called for a reservation for a birthday and they told me that you cannot make a reservation for dinner time (after 6:00pm) that they cannot reserve a table for 2, that they cannot Secure a table near the track, I don't want to wait hours for a table. Does the client get to consume for free? That's why I want to pay for a good table, a good atmosphere and good service…
Service: 1
cris L
Absolutely horrible service. I would never recommend anyone go there on a weekend. Not only do they not take reservations which I can’t really wrap my brain around for a place like this, but they also cannot seem to abide by their own two hour limit policy. We literally waited OVER TWO AND A HALF HOURS for a table and every time we went back and checked to see why we were waiting longer, they proceeded to tell us they could not kick their customers out. I’m sorry? Not quite sure why you can’t tell a table that their time limit has surpassed so that they can seat more customers. Only to be seated and not even be able to communicate because of how insanely loud it was in there. Food was good but not worth going back a second time after such an absurd first experience. They’re not the only place with good Cuban food and ambience. I think an apology and some free drinks or a dessert or a small discount on the bill would have been warranted for the ridiculous amount of time we waited. But I’m not entirely sure they even did anything. Oh, and I definitely got charged a credit card transaction fee, even though I paid in cash. But of course I couldn’t even explain that to them because of how loud it was. The amount of money we spent for the experience absolutely did not equate. I will most definitely never be back here and definitely do not recommend this business. They need better management and to reevaluate how they do things in there
Service: 1
sandra hidalgo
Nice place but very very crowded . Yes it was Saturday night so expected. Can hardly see the so called show from 90% of the restaurant. No reservations unless a big group. Lots of big birthday groups there so large full tables and very cluttered.Music was great. Appetizers were good. Drinks watered down. Make ths best of the crowded tight place add dance.
Atmosphere: 5
Food: 3
Service: 5
Michael Sands
Went to the Cuban for a date with a smoking hot chick. The atmosphere was electric during the day, I can only imagine what it's like at night. The staff is very friendly and the food is delicious too. We had the coconut shrimp, ropa vieja, and a salad. Will def be back.P.S - Valet parking is a must
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Ropa Vieja Entree
Luda P
I recently visited The Cuban with my son and daughter-in-law to celebrate International Women’s Day. We chose to go for brunch on a Saturday afternoon, as they offer brunch only on Saturdays and Sundays from 11 am to 3 pm. The menu was impressive, and our waiter Justin recommended the Cuban steak and eggs, which my son and I ordered. My daughter-in-law opted for the Santa Clara healthy omelette. The portions were just right for one person, and we also shared the delicious Matanzas pancakes. One of the highlights of the brunch was the 90 minutes of drink refills included with the purchase of any entree, offering options like mimosa, Bloody Mary, or champagne punch. After a couple of drinks, we felt satisfied and content. The food was delicious, but I found the steak in my dish a little salty. Unfortunately, my daughter-in-law did not enjoy her drink. She also felt that the waiter did not come to our table as often as to other tables, which was a bit disappointing. However, the staff was generally very attentive. They were all dressed in black attire and black gloves, with the waiters wearing light hats and the waitresses in red or pink hats, adding a festive touch. The atmosphere was pleasant, with Spanish music playing at a comfortable volume, allowing us to hear each other talk. We noticed that some people were there to celebrate birthdays, and we could hear the staff performing a birthday song. Another plus was the plenty of free parking available. Overall, we had a great time and will definitely be back for more. I would give this place 4 out of 5 stars.
Atmosphere: 5
Food: 4
Service: 4
Shanice Herring
Love the ladies at the bar, Paola, JC & Tatianna makes my experience at the Cuban amazing .Love to come every Thursday to see amazing live performance, great food and service from bartenders.
Yo guys this place is banging!! I have come Here so many times for good food, service and music!! All the bartenders are amazing and very knowledgeable about any drink you ask them yo make!! fun place!! I co.e here Thursdays.....the girls Tatiana, JC, and Paola are amazing and very good looking!! I recommend this place 100%!
I went with my husband and daughter to the Cuban for a night out together because we usually don’t get to have time to go out all together. The experience the Cuban had for us was truly amazing! Shout out to our server Yasel he was truly a blessing! So fun so full of energy wonderful person even helped us take photos and cleaned the table so well! Anything we asked it was done with love by him! Thank you so much to Yasel. Overall experience was 10/10
Atmosphere: 5
Food: 5
Service: 5
Johana Zuniga
Me and my mom and step dad had an absolute blast!! loved the experience food was amazing everyone was so friendly. Our server Yasel was truly truly an example of what customer service should be. he was phenomenal made our experience 10 times better!
Atmosphere: 5
Food: 5
Service: 5
Jenna Wahmann
I made a reservation for tonight at 9 pm 2/24 for 10 people the day before. The man on the phone took my name and number and even told me that they have to make it for 9 because the kitchen would be closing at 11pm so everyone can get their food in. We all get there and they tell us they don’t take reservations and that it would be a 2 hour wait. Completely not fair! It was for my birthday and I canceled the one for patchogue I had a reservation for because we THOUGHT we had one for the garden city location so disappointing.Update my mom called this morning to tell them what happened and the manager didn’t give any care about the situation. All she could say is “I’m sorry but we don’t take reservations on the weekend”. No accommodation to try to make the situation better or anything, according to her EVERYONE there knows they don’t take reservations on the weekend but clearly they do NOT if the man on the phone took my name and phone number. Also if they don’t take them how come the guy at the front when we got there tried to look up my name before he proceeded to say “we don’t take reservations”? Clearly they are all trying to cover up their mistake instead of trying to fix it. Very disappointing because the place looked very nice but management couldn’t care less about treating their costumers well. If we were aware they didn’t take reservations someone would have went earlier to the restaurant to get a table.
Atmosphere: 1
Food: 1
Service: 1
Neil Partap
The absolute worst service ever imagine having to yell for a waiter cause they keep ignoring and not even paying any mind but the Hispanic customer before and after us got rge best service ever every 5 to 10 mins they made sure and cater to them but left us hanging so with that being said if you're not Hispanic don't waste your time going there
The bartender ROXANA GAVE US A SERVICE 10 OF 10 VERY FRIENDLY FRIENDLY RECOMMENDED TO ARRIVE FRIDAY SATURDAY AND SUNDAY IT IS SUPER GOOD AND TOO GOOD THE PLACE HAPPY TO KNOW.
Atmosphere: 5
Food: 5
Service: 5
What's a great time with great food and drinks.
Atmosphere: 5
Food: 5
Service: 5
I love the atmosphere and the attention of the staff but I didn't like the food
The only negative aspect of this place is that it becomes excessively crowded.
Atmosphere: 4
Food: 5
Service: 4
Garbage customer service, I called for a reservation for a birthday and they told me that you cannot make a reservation for dinner time (after 6:00pm) that they cannot reserve a table for 2, that they cannot Secure a table near the track, I don't want to wait hours for a table. Does the client get to consume for free? That's why I want to pay for a good table, a good atmosphere and good service…
Service: 1
Absolutely horrible service. I would never recommend anyone go there on a weekend. Not only do they not take reservations which I can’t really wrap my brain around for a place like this, but they also cannot seem to abide by their own two hour limit policy. We literally waited OVER TWO AND A HALF HOURS for a table and every time we went back and checked to see why we were waiting longer, they proceeded to tell us they could not kick their customers out. I’m sorry? Not quite sure why you can’t tell a table that their time limit has surpassed so that they can seat more customers. Only to be seated and not even be able to communicate because of how insanely loud it was in there. Food was good but not worth going back a second time after such an absurd first experience. They’re not the only place with good Cuban food and ambience. I think an apology and some free drinks or a dessert or a small discount on the bill would have been warranted for the ridiculous amount of time we waited. But I’m not entirely sure they even did anything. Oh, and I definitely got charged a credit card transaction fee, even though I paid in cash. But of course I couldn’t even explain that to them because of how loud it was. The amount of money we spent for the experience absolutely did not equate. I will most definitely never be back here and definitely do not recommend this business. They need better management and to reevaluate how they do things in there
Service: 1
Nice place but very very crowded . Yes it was Saturday night so expected. Can hardly see the so called show from 90% of the restaurant. No reservations unless a big group. Lots of big birthday groups there so large full tables and very cluttered.Music was great. Appetizers were good. Drinks watered down. Make ths best of the crowded tight place add dance.
Atmosphere: 5
Food: 3
Service: 5
Went to the Cuban for a date with a smoking hot chick. The atmosphere was electric during the day, I can only imagine what it's like at night. The staff is very friendly and the food is delicious too. We had the coconut shrimp, ropa vieja, and a salad. Will def be back.P.S - Valet parking is a must
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Ropa Vieja Entree
I recently visited The Cuban with my son and daughter-in-law to celebrate International Women’s Day. We chose to go for brunch on a Saturday afternoon, as they offer brunch only on Saturdays and Sundays from 11 am to 3 pm. The menu was impressive, and our waiter Justin recommended the Cuban steak and eggs, which my son and I ordered. My daughter-in-law opted for the Santa Clara healthy omelette. The portions were just right for one person, and we also shared the delicious Matanzas pancakes. One of the highlights of the brunch was the 90 minutes of drink refills included with the purchase of any entree, offering options like mimosa, Bloody Mary, or champagne punch. After a couple of drinks, we felt satisfied and content. The food was delicious, but I found the steak in my dish a little salty. Unfortunately, my daughter-in-law did not enjoy her drink. She also felt that the waiter did not come to our table as often as to other tables, which was a bit disappointing. However, the staff was generally very attentive. They were all dressed in black attire and black gloves, with the waiters wearing light hats and the waitresses in red or pink hats, adding a festive touch. The atmosphere was pleasant, with Spanish music playing at a comfortable volume, allowing us to hear each other talk. We noticed that some people were there to celebrate birthdays, and we could hear the staff performing a birthday song. Another plus was the plenty of free parking available. Overall, we had a great time and will definitely be back for more. I would give this place 4 out of 5 stars.
Atmosphere: 5
Food: 4
Service: 4
Love the ladies at the bar, Paola, JC & Tatianna makes my experience at the Cuban amazing .Love to come every Thursday to see amazing live performance, great food and service from bartenders.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Yo guys this place is banging!! I have come Here so many times for good food, service and music!! All the bartenders are amazing and very knowledgeable about any drink you ask them yo make!! fun place!! I co.e here Thursdays.....the girls Tatiana, JC, and Paola are amazing and very good looking!! I recommend this place 100%!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Churrasco Cubano, Ropa Vieja Entree, Paella Marinera, Willy's Guacamole 1, Skirt Steak
I went with my husband and daughter to the Cuban for a night out together because we usually don’t get to have time to go out all together. The experience the Cuban had for us was truly amazing! Shout out to our server Yasel he was truly a blessing! So fun so full of energy wonderful person even helped us take photos and cleaned the table so well! Anything we asked it was done with love by him! Thank you so much to Yasel. Overall experience was 10/10
Atmosphere: 5
Food: 5
Service: 5
Me and my mom and step dad had an absolute blast!! loved the experience food was amazing everyone was so friendly. Our server Yasel was truly truly an example of what customer service should be. he was phenomenal made our experience 10 times better!
Atmosphere: 5
Food: 5
Service: 5
I made a reservation for tonight at 9 pm 2/24 for 10 people the day before. The man on the phone took my name and number and even told me that they have to make it for 9 because the kitchen would be closing at 11pm so everyone can get their food in. We all get there and they tell us they don’t take reservations and that it would be a 2 hour wait. Completely not fair! It was for my birthday and I canceled the one for patchogue I had a reservation for because we THOUGHT we had one for the garden city location so disappointing.Update my mom called this morning to tell them what happened and the manager didn’t give any care about the situation. All she could say is “I’m sorry but we don’t take reservations on the weekend”. No accommodation to try to make the situation better or anything, according to her EVERYONE there knows they don’t take reservations on the weekend but clearly they do NOT if the man on the phone took my name and phone number. Also if they don’t take them how come the guy at the front when we got there tried to look up my name before he proceeded to say “we don’t take reservations”? Clearly they are all trying to cover up their mistake instead of trying to fix it. Very disappointing because the place looked very nice but management couldn’t care less about treating their costumers well. If we were aware they didn’t take reservations someone would have went earlier to the restaurant to get a table.
Atmosphere: 1
Food: 1
Service: 1
The absolute worst service ever imagine having to yell for a waiter cause they keep ignoring and not even paying any mind but the Hispanic customer before and after us got rge best service ever every 5 to 10 mins they made sure and cater to them but left us hanging so with that being said if you're not Hispanic don't waste your time going there
Atmosphere: 4
Food: 4
Service: 1