We stopped in Monday night for a quick bite. Even though it was super busy, Sue was fantastic! She was super friendly and made sure we had everything we asked for as quick as we could. Definitely will come be coming back! Thanks Sue!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Oreo Brownie Sundae, Steak
Marychris Arcuri
When 3 grown adults leave stating “WOW, that the worst service I’ve ever received,” you know it’s bad.
Atmosphere was littered with displeased customers, sitting silently making eye contact with other tables equally confused about what was happening.
Staff was unapologetic for the long delays and other staff seemed unwilling to step in and help, despite requests for additional assistance.
Everyone in our party left stating they wouldn’t support the restaurant again and were appalled at the service.
Atmosphere: 3
Food: 3
Service: 1
John Reichelt
So very disappointed. Made a reservation for 6 at 6 pm showed up at 6 and was told it will be about 45 minutes until we are seated. We decided to make the best of it by sitting at the bar. Bartenders were friendly and offered to feed us so we but in our order which took over an hour to receive when the food came out 1 order was missing when the bartender came back it was indicated that what was missing is not available time line now is 2 hours plus when asked to speak to a manager she came over and with no remorse or apology she said just order something else I then questioned what is going on and why she walked away saying I will get you something else then called the police stating I was unreasonable not sure why Terrible place police were not surprised at my side of the story So disappointed in the establishment never will go back all we wanted was dinner. Not drama
Food: 1
John Reichelt
Please do not go there we had a terrible experience we booked a table for 6 at 6 pm which we were told would not be available till 645 so we decided to make the best of it and eat at the bar Bartenders were great but it took over an our to get our food the where is yet to come after that hour one of the orders did not come and we were told the kitchen forgot to to let our serve it was unable to be filled when asked to talk to the manager she was nasty and said just order something else no apology issued and turned it on me when confronted why She walked away and called the police to ask me to leave. I would have left but while walking away she indicated to me it was a mistake in the kitchen and my meal was on its way All I wanted was dinner. Terrible place and terrible manager
Al West
Wait staff was excellent. Bar was slow and didn't know how to make basic drinks. Food was ok
Atmosphere: 3
Food: 4
Service: 4
Chris Montana
Service was great. Food not so great. I spent $120 on two appetizers and two entrées with a coke. The fried calamari had too much breading. The fried pickles did not have enough breading. Me and my wife’s steak was burnt and overcooked instead of well done. The mashed potatoes tasted really salty. The sweet potato fries were OK but $120 was not worth it.
Atmosphere: 5
Food: 2
Service: 5
Terese Babcock
Dietary restrictions: They're VERY allergy-friendly! Offered gluten-free, asked about allergies immediately, and I heard specific orders sent to the kitchen with allergies listed. It wasn't applicable to us but it was good to see.
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Crab Rangoon Dip
Bruce Vogel
Awesome food. Separate gluten free menu. Was asked about allergies.
Dietary restrictions: Gluten free menu. Much the same as regular but .
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Asian Calamari, Gnocchi Bolognese
Tina Frank
Delicious food, great service, quiet atmosphere
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Salad
Jeffrey Gohn
This is like many restaurants outside of shopping centers. The big fire out front and the big location makes it look like a cool, trendy place to visit. These places rarely survive.
We sat at a high top at the bar since there was a big screen tv and Monday night football was on. The bartender was very nice. The atmosphere projected by the employees was that it was very busy and they were short staffed. There were only 5 or so couples in the bar area at 6pm and the restaurant was very big but wasn’t busy. It was a long wait for food.
I read a review for this place that said they drove a long distance for the Cuban sandwich. I love Cuban sandwiches. Just not this one. It came out warmish and was ok. My wife’s food was also ok. The experience was all just ok.
It wasn’t a horrible experience and the bartender was friendly and did his best but we wouldn’t go back. Everything was ok but we can get ok anywhere.
The best part of my experience tonight is that I now know where not to eat. If I could leave zero stars I would. We had reservations 16 ppl for 6:30, I arrived at 6:20. We were told they wouldn’t seat us until half of our party arrived. Went to the bar only to be ignored. Was so bad I thought we were being punked. At 6:30 we were all present. Table wasn’t ready. 7:15 we are finally seated. Only to be shorted 3 seats!!!! The hostess walked away mumbling under her breath “I didn’t know there was more than 16”. Ummm. There wasn’t more, you just can’t count!! Ordered drinks and food right away bc who knows how long it’ll take. Took over 30 minutes to get drinks or water!! I’m still waiting on food for over an hour and a half so I can’t leave a review on that BUT the rest of my party was served. They were half finished eating when mine finally arrived. I’ve never experienced such horrific service. From start to finish. And yet I hesitate to submit this bc I’ve NEVER given a bad review in my 55 years…..
Atmosphere: 1
Food: 2
Service: 1
Cara Haley
Restaurant was empty but had to wait for a table due to lack of adequate staff. Sat at the bar waiting and bartender never took our drink order because she was in the weeds. Food was good once we finally got a table.
Atmosphere: 3
Food: 4
Service: 3
Recommended dishes: Fish
George LIU
Nice service especially Janice! Thai Salmon was awesome and delicious !
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fish
Kevin Kordas
My Waitress Sue was absolutely amazing. We go out to eat a lot and she was the best waitress we’ve had in years. Her attention to detail was spot on. I will continue to come back and request her .
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fish, Salad
Miss Laura
Visited on 05 Nov 2024
Poor wait staff and management. Waited 10+ minutes for menus. People at the table next to us got up and left after sitting for 20+ minutes for a waiter to come to their table. None ever showed up so they left. Kitchen staff coming out with orders and having no idea which table to take it to because wait staff was not picking them up. Food orders for the table next to us coming out at different times leaving some people at the table watching their dinner mates eat while they have nothing for several more minutes.
Manager correcting wait staff in front of customers is not a good look. Manager rolling eyes in frustration at faltering wait staff. Customers looking at each other from table to table in discomfort not believing what is going on.
Drinks were left sitting at bar with waiter nowhere to be found. Waiter didn't come back to take food order; manager sent different waiter.
***The waitress who did take our food order was very nice and was trying hard being stuck in the middle of a bad situation. She had grace under pressure for sure.***
Food was sitting under heat lamps for extended period of time and was dried out. Rice was hard and crunchy with the salmon order. The honey chicken sandwich was not the right chicken. It didn't have pickle brine or Cajun batter. It was flat as a pancake. Looked like the chicken that is cut into strips for the salads not a piece of regular fried chicken. No pickles.
I will never be going back to this circus of an eatery. Complete disappointment. I would like my $78.00 back.
We stopped in Monday night for a quick bite. Even though it was super busy, Sue was fantastic! She was super friendly and made sure we had everything we asked for as quick as we could. Definitely will come be coming back! Thanks Sue!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Oreo Brownie Sundae, Steak
When 3 grown adults leave stating “WOW, that the worst service I’ve ever received,” you know it’s bad.
Atmosphere was littered with displeased customers, sitting silently making eye contact with other tables equally confused about what was happening.
Staff was unapologetic for the long delays and other staff seemed unwilling to step in and help, despite requests for additional assistance.
Everyone in our party left stating they wouldn’t support the restaurant again and were appalled at the service.
Atmosphere: 3
Food: 3
Service: 1
So very disappointed. Made a reservation for 6 at 6 pm showed up at 6 and was told it will be about 45 minutes until we are seated. We decided to make the best of it by sitting at the bar. Bartenders were friendly and offered to feed us so we but in our order which took over an hour to receive when the food came out 1 order was missing when the bartender came back it was indicated that what was missing is not available time line now is 2 hours plus when asked to speak to a manager she came over and with no remorse or apology she said just order something else I then questioned what is going on and why she walked away saying I will get you something else then called the police stating I was unreasonable not sure why Terrible place police were not surprised at my side of the story So disappointed in the establishment never will go back all we wanted was dinner. Not drama
Food: 1
Please do not go there we had a terrible experience we booked a table for 6 at 6 pm which we were told would not be available till 645 so we decided to make the best of it and eat at the bar Bartenders were great but it took over an our to get our food the where is yet to come after that hour one of the orders did not come and we were told the kitchen forgot to to let our serve it was unable to be filled when asked to talk to the manager she was nasty and said just order something else no apology issued and turned it on me when confronted why She walked away and called the police to ask me to leave. I would have left but while walking away she indicated to me it was a mistake in the kitchen and my meal was on its way All I wanted was dinner. Terrible place and terrible manager
Wait staff was excellent.
Bar was slow and didn't know how to make basic drinks.
Food was ok
Atmosphere: 3
Food: 4
Service: 4
Service was great. Food not so great. I spent $120 on two appetizers and two entrées with a coke. The fried calamari had too much breading. The fried pickles did not have enough breading. Me and my wife’s steak was burnt and overcooked instead of well done. The mashed potatoes tasted really salty. The sweet potato fries were OK but $120 was not worth it.
Atmosphere: 5
Food: 2
Service: 5
Dietary restrictions: They're VERY allergy-friendly! Offered gluten-free, asked about allergies immediately, and I heard specific orders sent to the kitchen with allergies listed. It wasn't applicable to us but it was good to see.
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Crab Rangoon Dip
Awesome food. Separate gluten free menu. Was asked about allergies.
Dietary restrictions: Gluten free menu. Much the same as regular but .
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Asian Calamari, Gnocchi Bolognese
Delicious food, great service, quiet atmosphere
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Salad
This is like many restaurants outside of shopping centers. The big fire out front and the big location makes it look like a cool, trendy place to visit. These places rarely survive.
We sat at a high top at the bar since there was a big screen tv and Monday night football was on. The bartender was very nice. The atmosphere projected by the employees was that it was very busy and they were short staffed. There were only 5 or so couples in the bar area at 6pm and the restaurant was very big but wasn’t busy. It was a long wait for food.
I read a review for this place that said they drove a long distance for the Cuban sandwich. I love Cuban sandwiches. Just not this one. It came out warmish and was ok. My wife’s food was also ok. The experience was all just ok.
It wasn’t a horrible experience and the bartender was friendly and did his best but we wouldn’t go back. Everything was ok but we can get ok anywhere.
Atmosphere: 1
Food: 2
Service: 4
Restaurantji Recommends
The best part of my experience tonight is that I now know where not to eat. If I could leave zero stars I would. We had reservations 16 ppl for 6:30, I arrived at 6:20. We were told they wouldn’t seat us until half of our party arrived. Went to the bar only to be ignored. Was so bad I thought we were being punked. At 6:30 we were all present. Table wasn’t ready. 7:15 we are finally seated. Only to be shorted 3 seats!!!! The hostess walked away mumbling under her breath “I didn’t know there was more than 16”. Ummm. There wasn’t more, you just can’t count!! Ordered drinks and food right away bc who knows how long it’ll take. Took over 30 minutes to get drinks or water!! I’m still waiting on food for over an hour and a half so I can’t leave a review on that BUT the rest of my party was served. They were half finished eating when mine finally arrived. I’ve never experienced such horrific service. From start to finish. And yet I hesitate to submit this bc I’ve NEVER given a bad review in my 55 years…..
Atmosphere: 1
Food: 2
Service: 1
Restaurant was empty but had to wait for a table due to lack of adequate staff. Sat at the bar waiting and bartender never took our drink order because she was in the weeds. Food was good once we finally got a table.
Atmosphere: 3
Food: 4
Service: 3
Recommended dishes: Fish
Nice service especially Janice! Thai Salmon was awesome and delicious !
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fish
My Waitress Sue was absolutely amazing. We go out to eat a lot and she was the best waitress we’ve had in years. Her attention to detail was spot on. I will continue to come back and request her .
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fish, Salad
Visited on 05 Nov 2024
Poor wait staff and management.
Waited 10+ minutes for menus.
People at the table next to us got up and left after sitting for 20+ minutes for a waiter to come to their table. None ever showed up so they left. Kitchen staff coming out with orders and having no idea which table to take it to because wait staff was not picking them up. Food orders for the table next to us coming out at different times leaving some people at the table watching their dinner mates eat while they have nothing for several more minutes.
Manager correcting wait staff in front of customers is not a good look. Manager rolling eyes in frustration at faltering wait staff. Customers looking at each other from table to table in discomfort not believing what is going on.
Drinks were left sitting at bar with waiter nowhere to be found.
Waiter didn't come back to take food order; manager sent different waiter.
***The waitress who did take our food order was very nice and was trying hard being stuck in the middle of a bad situation. She had grace under pressure for sure.***
Food was sitting under heat lamps for extended period of time and was dried out. Rice was hard and crunchy with the salmon order. The honey chicken sandwich was not the right chicken. It didn't have pickle brine or Cajun batter. It was flat as a pancake. Looked like the chicken that is cut into strips for the salads not a piece of regular fried chicken. No pickles.
I will never be going back to this circus of an eatery. Complete disappointment. I would like my $78.00 back.
Atmosphere: 3
Food: 2
Service: 1
Loading...