Not sure how this place even stays in business. Decided to give one more shot to see if service improved, nope, after over 15 minutes sitting at the table waiting for someone to even say hello, gave up got up and walked out.
Service: 1
Ken Denn
All around very basic food. Atmosphere was boring and catered to the people at the bar. Other than the hostess, customer service was non existent for our table at least. We will personally never be going back here again.
Atmosphere: 1
Food: 2
Service: 1
Lee Henry Henry
Had the wonton tacos that I have so missed. Jessica at the bar was great! Very attentive.
Atmosphere: 4
Food: 4
Service: 5
DEBRA
Came for a quick bite after the movie. Food was terrible and people at the bar actually brought in a couple of pizzas. The bartender partook of the pizza Even the employees know how bad the food is. Ours was awful. Should have gotten pizza I guess. Never seen anything like it. Won't be back.
Atmosphere: 1
Food: 1
Service: 3
Devin Baranoski
Good food. Liked the local (not just Kingston & Ulster County, but also Rhinebeck, Red Hook, & northern Dutchess County [on the other side of the river]) nods in the wall decor.
Atmosphere: 4
Food: 4
Service: 4
Christian de la Vega
I am leaving this review after an unpleasant experience during my last visit. It’s a shame to have to leave this review because prior to this visit, we had been very comfortable and happy to visit this place almost every weekend until the server we got that day changed everything. This should be a good opportunity for management to train their staff on the importance of showing a right attitude to customers because it makes a huge difference. For context I have an intellectually disabled 16yo who resides in a nearby facility in dutchess county. Ever since we can remember my son has been a huge fan of Applebees; specifically he loves the Alfredo pasta. Honestly on many occasions I would have preferred to go elsewhere but we make the trip just to make my son happy.
For the past 6 months or so that we have been visiting this location either Saturday or Sundays everything had been great. We always had great and friendly servers that made us feel Comfortable and appreciated (which of course we reciprocated with generous tips) especially Justine who is very kind and patient with my son, she’s very diligent and overall a great worker and person. Unfortunately the last Sunday we went Justine was off and we had a different server. Up to this point everything should have been fine, just a different server, but from the start my wife and I started noticing this new server (Kelly) started to have a standoffish attitude, making condescending and snarky comments that made us uncomfortable from the beginning. I was already turned off at that point. Every time she approached the table there was just this weird vibe and she continued to make her condescending comments. I honestly lost my appetite and just said I won’t be eating anything. At this point I asked her where Justine was as she normally works that section on sundays to which the server responded that she was off. At this point I made a comment along the lines of “of that’s a shame that she’s off today” and she gave me the nastiest look. Yes I said that because I really meant it. I was used to the being treated with respect and kindness and all of a sudden I get a rude and condescending server with an unpleasant attitude.
Later, my wife stepped out the restaurant to get something from the car, and as she was walking back in, my wife caught the server making fun of us to the host while laughing and imitating us.
We considered complaining at this point but my wife convinced me to just let it go. I was going to let it go but until the last minute the server continued to be nasty, purposely ignoring my request to get the check and then taking forever to come by the table to collect payment. My son’s tolerance to the place was already reached and my wife and him had to leave to prevent an unwanted reaction (my son is on the spectrum) while I continued to wait for the server.
At this point I thought to myself enough is enough and I got up and asked to speak to the manager. I explained all this situation to the manager and the first thing she did was to ask me why didn’t I say something before. Really? Because I’m not the type to be making complains about everything, I’m not so sensitive and can let things go but until the last minute this sever was nasty to us and continued to roll her eyes, so something had to be said.
The manager did offer to take the charge back (which I wasn’t expecting and was nice of her) but the damage has been done and I don’t feel comfortable coming back to a place where workers make fun behind the backs of customers, especially being with a disabled minor. Great Job Kingston Applebees losing a customer.
Atmosphere: 2
Food: 4
Service: 1
Lori Yensan
Yummy cheeseburger ?. Very friendly staff.
Atmosphere: 5
Food: 5
Service: 3
Gabrielle P
There was hair in our drink and all throughout the cup. They replaced the drink and said they cleaned out the blender. This was the only picture I could get before my drink was rushed away. We didn’t ask for a discount or for the drink to be removed nor was it. I would look over every drink before drinking it. Our server was really good that’s why I gave 3 stars
Atmosphere: 2
Food: 1
Service: 4
Ryan McIntosh
Just went here tonight after pre-covid and this place has done a 180 in quality and service, do not believe anything else posted as I could almost guarantee it's not a real review. We got 3 different plates for dinner, but the kicker is waiting 50+ min for the appetizer to come out cold, then another 15 for our actual food which was cooked rushed as my steak was burnt outside with pink insides with cold broccoli and cold mashed potatoes, my wife's Caesar salad tasted very off and she refused to eat it after a few bites (caused an upset stomach by the time we got home), my daughter's chicken penne pasta dish was burnt and tasted like the sauce was watered down and the other appetizer was not hot off the grill. Definitely not a $77 value of a meal, non of which was caused by the wait staff, this is purely the kitchen which coincides with the other reviews being posted recently. Will not be going back, very disappointed after 20+ years of living here.
Atmosphere: 3
Food: 1
Service: 3
Llauger Minaya
The staff at Applebee's is great and they always do their best to make sure you are satisfied with their service.
The food was absolutely disgusting what a waste of money !! Dinner food is better than this crap!! Service was ok..
Atmosphere: 2
Food: 1
Service: 4
Cheyenne Coons
me and my boyfriend stoped here before my long awaited doctors appointment on 10/28/24 we arrived at 12:15ish got there at at about 12:20 we order drinks and appetizer at 12;30 we received our started and drinks and stuff and order my boyfriend got a burger with fries and I got a bowl with chicken and rice and other fixings which we didn't receive until 1:24?????? and when we got the food they were still cooking my boyfriend fries and we wait a bit longer we had to get to go boxes and literally leave instead of enjoying our meal together I don't usually bash stuff but at this point this is ridiculous waited almost over a hour for food is crazy ??? it wasn't even busy and I feel like we didn't order anything crazy tbh Idk even know if I would return for the stuff to be Luke warm after all that waiting and the server gave us small boxes and we had to bring with us 4 different things after we asked nicely for bigger boxes ?? just absolutely inconvenient and time consuming for 40 bucks ???
Atmosphere: 1
Food: 1
Service: 1
L
I ordered a to go order I am very unhappy with. The girl who took my order in the bar was no nice and so patient even after i spilled a large soda all over she was so caring , my died a few days ago and she was so sweet to me and she took my order exactly how I asked and she bagged everything nicely then I get on the road to drive and my husband takes out the Alfredo bowl and it was cold , that is unsafe sto eat cold .and the bowls were nit even filled half full usually when we order this to go the bowls have been 3/4 filled thry are little bowls . BUT when my order was taken the girl put a special note saying make sure bowls are not under filled. .my husband does not like to be embarrassed so we did not go back to the restaurant to be embarrassed more so I called and the Manager Mary said she personally made the bowls of Alfredo and that they couldn't be cold . My food didn't sit in fact I waited and it was handed to me..so now we are driving all the way home to ellenville to home to heat up our nOW leftover food to eat I'm very upset. So after a little silence Manager Mary says I can give you a 15 dollar credit if you come back again for the trouble . That is not ok and not fair. It's over 40 dollars of food . I'm very unsatisfied with this order
Not sure how this place even stays in business. Decided to give one more shot to see if service improved, nope, after over 15 minutes sitting at the table waiting for someone to even say hello, gave up got up and walked out.
Service: 1
All around very basic food. Atmosphere was boring and catered to the people at the bar. Other than the hostess, customer service was non existent for our table at least. We will personally never be going back here again.
Atmosphere: 1
Food: 2
Service: 1
Had the wonton tacos that I have so missed. Jessica at the bar was great! Very attentive.
Atmosphere: 4
Food: 4
Service: 5
Came for a quick bite after the movie. Food was terrible and people at the bar actually brought in a couple of pizzas. The bartender partook of the pizza
Even the employees know how bad the food is. Ours was awful. Should have gotten pizza I guess. Never seen anything like it. Won't be back.
Atmosphere: 1
Food: 1
Service: 3
Good food. Liked the local (not just Kingston & Ulster County, but also Rhinebeck, Red Hook, & northern Dutchess County [on the other side of the river]) nods in the wall decor.
Atmosphere: 4
Food: 4
Service: 4
I am leaving this review after an unpleasant experience during my last visit. It’s a shame to have to leave this review because prior to this visit, we had been very comfortable and happy to visit this place almost every weekend until the server we got that day changed everything. This should be a good opportunity for management to train their staff on the importance of showing a right attitude to customers because it makes a huge difference.
For context I have an intellectually disabled 16yo who resides in a nearby facility in dutchess county. Ever since we can remember my son has been a huge fan of Applebees; specifically he loves the Alfredo pasta. Honestly on many occasions I would have preferred to go elsewhere but we make the trip just to make my son happy.
For the past 6 months or so that we have been visiting this location either Saturday or Sundays everything had been great. We always had great and friendly servers that made us feel
Comfortable and appreciated (which of course we reciprocated with generous tips) especially Justine who is very kind and patient with my son, she’s very diligent and overall a great worker and person. Unfortunately the last Sunday we went Justine was off and we had a different server. Up to this point everything should have been fine, just a different server, but from the start my wife and I started noticing this new server (Kelly) started to have a standoffish attitude, making condescending and snarky comments that made us uncomfortable from the beginning. I was already turned off at that point. Every time she approached the table there was just this weird vibe and she continued to make her condescending comments. I honestly lost my appetite and just said I won’t be eating anything.
At this point I asked her where Justine was as she normally works that section on sundays to which the server responded that she was off. At this point I made a comment along the lines of “of that’s a shame that she’s off today” and she gave me the nastiest look. Yes I said that because I really meant it. I was used to the being treated with respect and kindness and all of a sudden I get a rude and condescending server with an unpleasant attitude.
Later, my wife stepped out the restaurant to get something from the car, and as she was walking back in, my wife caught the server making fun of us to the host while laughing and imitating us.
We considered complaining at this point but my wife convinced me to just let it go. I was going to let it go but until the last minute the server continued to be nasty, purposely ignoring my request to get the check and then taking forever to come by the table to collect payment. My son’s tolerance to the place was already reached and my wife and him had to leave to prevent an unwanted reaction (my son is on the spectrum) while I continued to wait for the server.
At this point I thought to myself enough is enough and I got up and asked to speak to the manager. I explained all this situation to the manager and the first thing she did was to ask me why didn’t I say something before. Really? Because I’m not the type to be making complains about everything, I’m not so sensitive and can let things go but until the last minute this sever was nasty to us and continued to roll her eyes, so something had to be said.
The manager did offer to take the charge back (which I wasn’t expecting and was nice of her) but the damage has been done and I don’t feel comfortable coming back to a place where workers make fun behind the backs of customers, especially being with a disabled minor. Great Job Kingston Applebees losing a customer.
Atmosphere: 2
Food: 4
Service: 1
Yummy cheeseburger ?. Very friendly staff.
Atmosphere: 5
Food: 5
Service: 3
There was hair in our drink and all throughout the cup. They replaced the drink and said they cleaned out the blender.
This was the only picture I could get before my drink was rushed away. We didn’t ask for a discount or for the drink to be removed nor was it.
I would look over every drink before drinking it.
Our server was really good that’s why I gave 3 stars
Atmosphere: 2
Food: 1
Service: 4
Just went here tonight after pre-covid and this place has done a 180 in quality and service, do not believe anything else posted as I could almost guarantee it's not a real review. We got 3 different plates for dinner, but the kicker is waiting 50+ min for the appetizer to come out cold, then another 15 for our actual food which was cooked rushed as my steak was burnt outside with pink insides with cold broccoli and cold mashed potatoes, my wife's Caesar salad tasted very off and she refused to eat it after a few bites (caused an upset stomach by the time we got home), my daughter's chicken penne pasta dish was burnt and tasted like the sauce was watered down and the other appetizer was not hot off the grill. Definitely not a $77 value of a meal, non of which was caused by the wait staff, this is purely the kitchen which coincides with the other reviews being posted recently. Will not be going back, very disappointed after 20+ years of living here.
Atmosphere: 3
Food: 1
Service: 3
The staff at Applebee's is great and they always do their best to make sure you are satisfied with their service.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
The food was absolutely disgusting what a waste of money !! Dinner food is better than this crap!! Service was ok..
Atmosphere: 2
Food: 1
Service: 4
me and my boyfriend stoped here before my long awaited doctors appointment on 10/28/24 we arrived at 12:15ish got there at at about 12:20 we order drinks and appetizer at 12;30 we received our started and drinks and stuff and order my boyfriend got a burger with fries and I got a bowl with chicken and rice and other fixings which we didn't receive until 1:24?????? and when we got the food they were still cooking my boyfriend fries and we wait a bit longer we had to get to go boxes and literally leave instead of enjoying our meal together I don't usually bash stuff but at this point this is ridiculous waited almost over a hour for food is crazy ??? it wasn't even busy and I feel like we didn't order anything crazy tbh Idk even know if I would return for the stuff to be Luke warm after all that waiting and the server gave us small boxes and we had to bring with us 4 different things after we asked nicely for bigger boxes ?? just absolutely inconvenient and time consuming for 40 bucks ???
Atmosphere: 1
Food: 1
Service: 1
I ordered a to go order I am very unhappy with. The girl who took my order in the bar was no nice and so patient even after i spilled a large soda all over she was so caring , my died a few days ago and she was so sweet to me and she took my order exactly how I asked and she bagged everything nicely then I get on the road to drive and my husband takes out the Alfredo bowl and it was cold , that is unsafe sto eat cold .and the bowls were nit even filled half full usually when we order this to go the bowls have been 3/4 filled thry are little bowls . BUT when my order was taken the girl put a special note saying make sure bowls are not under filled. .my husband does not like to be embarrassed so we did not go back to the restaurant to be embarrassed more so I called and the Manager Mary said she personally made the bowls of Alfredo and that they couldn't be cold . My food didn't sit in fact I waited and it was handed to me..so now we are driving all the way home to ellenville to home to heat up our nOW leftover food to eat I'm very upset. So after a little silence Manager Mary says I can give you a 15 dollar credit if you come back again for the trouble . That is not ok and not fair. It's over 40 dollars of food . I'm very unsatisfied with this order
Atmosphere: 2
Food: 1
Service: 5
Get the quesadilla salad!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Salad Dressing, Menu, Fries, Boneless Wings, Onion Rings
It wasn't as good as it used to be.
Atmosphere: 2
Food: 2
Service: 2
Loading...