Literally the worst chipotle I’ve ever been to. Every single time I’m there they’re out of something that is a necessity to what they offer.. just makes no sense to me what’s so ever as to why if you knowYou need something you just don’t make it ahead of time. I’d give this place -0 stars if I could!
Atmosphere: 1
Food: 1
Service: 1
L
I had a bad experience with my food and rather than make a complaint inside the restaurant and embarress my self I made a complaint form online and chipolte got back to me after about 2 weeks and said so sorry for the bad experience and they supposedly gave me 4 free chicken bowls in my email each separate scan bar to use anytime i wanted. So I was thankful and at the time satisfied until I went to use these free replacement scan bars it was so.embarressing because the cashier tried each scan bar of 4 several times and on her end it showed these scan bars were already used. The cashier called manager meanwhile holding up servers people in line . Bery unhappy with this.Parking: Plenty of parking close to the door
Atmosphere: 1
Food: 1
Service: 3
Recommended dishes: Burrito Bowl
Tristen Mazzone
Quite possibly one of the most poorly run businesses’ in the area. Every single time I’ve attempted to get food here in the past several years they are ALWAYS out of something. Half the time it’s chips, one of only a few proteins they offer, tonight it was tortillas at a place known almost exclusively for burritos and quesadillas. It comes as a complete shock to me that they’re not only still open, but have been the same exact way for such an extended period of time.
Atmosphere: 1
Food: 1
Service: 1
Spencer Bergen
One of the worst locations. Constantly out of main ingredients, have broken equipment or nonsensical protocols ( I could order a burrito online but not in person.) Id avoid it, but its one of the only fast casual burrito places around.
Marie
Holy cow, 8 employees and only one person actually making the food. Line around the entire restaurant.25+ minutes waiting in line
Service: 1
Michael Meyer
Really understaffed. Slow service and dining area was not
Atmosphere: 2
Food: 3
Service: 2
Chris Owens
Out of everything always, absolutely disgusting dining area, the worst managed restaurant I’ve ever stepped foot in for years now. Please somebody get in there and restore it to its former glory.
Atmosphere: 1
Food: 1
Service: 1
Alison Clark
I love chipotle, but this one ain’t it. It’s SO dirty. Tables are never cleaned, food all over the floors, and had to walk out as the main guy making the food was also ringing people up at register and handling money. All with the same gloves on! Had to draw the line at the money and walked out.
Josh T.
The place itself is disgusting. The bathroom looks like it hasn't been touched in days. Every table is filthy. The drink and condiments section looks like it's from a jail cafeteria. With so many authentic Mexican places popping up it's hard to believe anybody wants a corporate Mexican McDonald's
Michael Naccarato
Probably the worst store around. ALWAYS, ALWAYS out of items but you'll never know it until you get home and the best part is you get charged for it. Even better is that when you call they say yes, we are out of everything. So why bother? Line of people out the door and they can't all be getting just rice and beans. My thought is they short the app orders and make you jump through hops to get your money back. Won't be going back to this store. I hope the staff has no control over this or it's even worse. Do better chipotle.
it used to be so good. I went often and enjoyed it. then about a year ago it got filthy , the service went way down hill they often ran out of important items .generally bad. and it's sad
Julia Hagadorn
Food is usually great. But grossed out because the girl was wearing same gloves and doing many different things. For example, checked someone out, came over and made my burrito with the same dirty gloves and then checked me out and still had the same dirty gloves on when I left. Nasty.
Food: 4
Service: 1
Sean O'riley
The food was great and the staff was great and nice. But they are not allowed to accept tips the owner needs to change that..every chipotle i been to has a tip jar. I have worked in the restaurant industry as well so i know how it is....change it and il delete this review and give 5 stars... im not reaching out to no one....u see this review you reach out
Atmosphere: 1
Food: 4
Service: 5
Ethan Mass
Visited at noon on Sunday and the place looked like a battlefield or it has just had food fight. The lettuce was old and slimy. The employees are moving in slow motion. They were out of white rice, pepper and onions, ice, and pico de gayo. The hot food looked like it had been sitting there since last night. Floors and tables were dirty. The establishment has declined in all phases since coming to Kingston.
Atmosphere: 2
Food: 2
Service: 2
Vincent Spano
I've never been to a Chipotle restaurant before so I really didn't know what to expect. I was kind of surprised by the 'cafeteria' feel it had to it. That said the archive was fast and efficient and the rice bowl I had was quite tasty. Now that I know what to expect, I will be going again.
Literally the worst chipotle I’ve ever been to. Every single time I’m there they’re out of something that is a necessity to what they offer.. just makes no sense to me what’s so ever as to why if you knowYou need something you just don’t make it ahead of time. I’d give this place -0 stars if I could!
Atmosphere: 1
Food: 1
Service: 1
I had a bad experience with my food and rather than make a complaint inside the restaurant and embarress my self I made a complaint form online and chipolte got back to me after about 2 weeks and said so sorry for the bad experience and they supposedly gave me 4 free chicken bowls in my email each separate scan bar to use anytime i wanted. So I was thankful and at the time satisfied until I went to use these free replacement scan bars it was so.embarressing because the cashier tried each scan bar of 4 several times and on her end it showed these scan bars were already used. The cashier called manager meanwhile holding up servers people in line . Bery unhappy with this.Parking: Plenty of parking close to the door
Atmosphere: 1
Food: 1
Service: 3
Recommended dishes: Burrito Bowl
Quite possibly one of the most poorly run businesses’ in the area. Every single time I’ve attempted to get food here in the past several years they are ALWAYS out of something. Half the time it’s chips, one of only a few proteins they offer, tonight it was tortillas at a place known almost exclusively for burritos and quesadillas. It comes as a complete shock to me that they’re not only still open, but have been the same exact way for such an extended period of time.
Atmosphere: 1
Food: 1
Service: 1
One of the worst locations. Constantly out of main ingredients, have broken equipment or nonsensical protocols ( I could order a burrito online but not in person.) Id avoid it, but its one of the only fast casual burrito places around.
Holy cow, 8 employees and only one person actually making the food. Line around the entire restaurant.25+ minutes waiting in line
Service: 1
Really understaffed. Slow service and dining area was not
Atmosphere: 2
Food: 3
Service: 2
Out of everything always, absolutely disgusting dining area, the worst managed restaurant I’ve ever stepped foot in for years now. Please somebody get in there and restore it to its former glory.
Atmosphere: 1
Food: 1
Service: 1
I love chipotle, but this one ain’t it. It’s SO dirty. Tables are never cleaned, food all over the floors, and had to walk out as the main guy making the food was also ringing people up at register and handling money. All with the same gloves on! Had to draw the line at the money and walked out.
The place itself is disgusting. The bathroom looks like it hasn't been touched in days. Every table is filthy. The drink and condiments section looks like it's from a jail cafeteria. With so many authentic Mexican places popping up it's hard to believe anybody wants a corporate Mexican McDonald's
Probably the worst store around. ALWAYS, ALWAYS out of items but you'll never know it until you get home and the best part is you get charged for it. Even better is that when you call they say yes, we are out of everything. So why bother? Line of people out the door and they can't all be getting just rice and beans. My thought is they short the app orders and make you jump through hops to get your money back. Won't be going back to this store. I hope the staff has no control over this or it's even worse. Do better chipotle.
Restaurantji Recommends
it used to be so good. I went often and enjoyed it. then about a year ago it got filthy , the service went way down hill they often ran out of important items .generally bad. and it's sad
Food is usually great. But grossed out because the girl was wearing same gloves and doing many different things. For example, checked someone out, came over and made my burrito with the same dirty gloves and then checked me out and still had the same dirty gloves on when I left. Nasty.
Food: 4
Service: 1
The food was great and the staff was great and nice. But they are not allowed to accept tips the owner needs to change that..every chipotle i been to has a tip jar. I have worked in the restaurant industry as well so i know how it is....change it and il delete this review and give 5 stars... im not reaching out to no one....u see this review you reach out
Atmosphere: 1
Food: 4
Service: 5
Visited at noon on Sunday and the place looked like a battlefield or it has just had food fight. The lettuce was old and slimy. The employees are moving in slow motion. They were out of white rice, pepper and onions, ice, and pico de gayo. The hot food looked like it had been sitting there since last night. Floors and tables were dirty. The establishment has declined in all phases since coming to Kingston.
Atmosphere: 2
Food: 2
Service: 2
I've never been to a Chipotle restaurant before so I really didn't know what to expect. I was kind of surprised by the 'cafeteria' feel it had to it. That said the archive was fast and efficient and the rice bowl I had was quite tasty. Now that I know what to expect, I will be going again.
Atmosphere: 3
Food: 4
Service: 5