Popeyes Louisiana Kitchen
20 Massa Dr, Kingston
(845) 663-2007
Recent Reviews
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Service has greatly improved over the last several months.
Atmosphere: 5
Food: 5
Service: 5
I had such an incredible experience at Popeyes that I genuinely felt compelled to share it. From the moment I walked in, everything exceeded my expectations in the best possible way. The atmosphere was welcoming, clean, and full of that signature energy that makes you instantly excited about the meal you’re about to have.
The service was absolutely top-tier. The staff greeted me with genuine friendliness, were patient while I decided what to order, and made me feel like a valued customer rather than just another transaction. It’s rare to come across a team that’s both efficient and warm, but they struck that balance perfectly. My order was prepared quickly, yet nothing felt rushed or careless.
Now, the food — easily some of the best I’ve had from any fast-food restaurant. Everything was fresh, hot, and perfectly cooked. The chicken was unbelievably crispy on the outside while staying juicy and flavorful on the inside. You could taste the seasoning in every bite — bold, savory, and just the right amount of spice. The sides were just as impressive, especially the biscuits, which were soft, buttery, and practically melted in my mouth. Every element of the meal felt thoughtfully prepared and consistent in quality.
What really stood out to me was the attention to detail. My order was accurate, neatly packaged, and served with care. Even the little things — like the freshness of the ingredients and the overall presentation — showed that this location takes pride in what they do.
Overall, this was a 5-star experience in every sense. Great food, outstanding service, and an atmosphere that made the whole visit enjoyable from start to finish. I’ll absolutely be coming back again and again. Highly recommend to anyone looking for a consistently delicious and satisfying meal!
Atmosphere: 5
Food: 5
Service: 5
when you are hungry its ok its not cheap -- the soda machine spit seltzer at me because the taps were not put on correctly without even so much as an apology and they have forgotten the original reward customers that do not have smart phones there is a chinese buffet across thew way--- go there
Atmosphere: 2
Food: 2
Service: 1
There was good service and fresh food customer service best.
Atmosphere: 5
Food: 5
Service: 5
If only they had more deals
Atmosphere: 5
Food: 5
Service: 5
It took nearly 25 minutes after arriving at the drive-thru to get our pre-ordered sandwich and tender combo. And that was with 10 minutes of lead time from the ordering! The place wasn't even terribly busy, so the delay is truly baffling. The food was decent, however. But the wait? Unacceptable
Food: 4
Service: 1
Got there chicken sandwich last night. I've been vomiting all night. First and last time I'll go there. And I've lived in the area my whole life. No wonder why I never have gone
Atmosphere: 1
Food: 1
Service: 1
I asked for ketchup and mayo he gave me ketchup and when I asked for the mayo he rudely replied that they don’t have mayo but my sandwich came we mayo very poor service definitely won’t recommend
Atmosphere: 1
Food: 3
Service: 1
They take your order so fast and cut you off, then end up getting it wrong.
Atmosphere: 3
Food: 5
Service: 1
Staffed by bumbling incompetents who wouldn’t know the meaning of customer service if it hit them in the face…..
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
This place has become a joke. They must be seriously understaffed or they just don't care. Stood at the counter for nearly 10 minutes waiting for someone to take my order and ended up leaving out of frustration.
Atmosphere: 1
Food: 5
Service: 1
Mac and cheese was gross and separated.Chicken Dippers were cold.No napkins in the holders by the sodas.The door really could use a wiping it was greasy and full hand prints.
Atmosphere: 2
Food: 2
Service: 2
Friendly and great food
Atmosphere: 5
Food: 5
Service: 5
I only stopped in to use the bathroom. Id eaten there once before, and it was ok. It was clean, the staff friendly and were keeping busy during a slow period.
Atmosphere: 5
Food: 3
Service: 4
I'm used to down south, i guess. No greeting when I came in. No smile. Food fair.. the place was clean. Other than that, I won't go back. $20 wasted on tasteless food served out by people who don't care whether you're there or not.
Atmosphere: 1
Food: 2
Service: 1
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