Just Ordered Two Steak Hoagies They Are Delicious 😋
Thank You!
Got The Two Sub Tuesday Deal!
Steve Schweichler
Ordered a large cheese and pepperoni pie on 12/10 went to pick it up. Very tall black fellow was to engaged on a video call with a female friend, and showed he was not interested in taking care of me. After I paid him he bought the pizza to the counter. I opened it only to see most of the pepperoni and cheese missing. They offered to cook another pie. Instead the baker was going to just add the missing pepperoni and re-bake it. At this point, I asked for my money back. They refused to. I have been going here for 20+ years never seen anything like this. I would like my $21.00 back.
Atmosphere: 1
Food: 1
Service: 1
nicole
Good food , friendly service
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Sweet Sauce Pizza, Pizza
William Shook
Always great food
Atmosphere: 5
Food: 5
Service: 5
curt noon
Called to order our food for the game guy answers phone with an attitude. Then asked to read back my order, and he keeps saying banana peppers. I say no I didn’t order that as I only eat pepperoni. He tries telling me I did and wants to argue with me about it. Dude you need to learn customer service. You just cost your store a nice order today and all my future business. So I ordered from pizza oven where they were very kind.Update. Emma called me to see what happened and apologized for the incident. She was very apologetic and we spoke for several minutes. Thanks for calling and speaking with me, and I will order again soon thanks to Emma!
Food: 4
Service: 4
Andy Swift
Man I hate the drag down local businesses, but this experience ruined it for me. We ordered online, which I’d never suggest to anyone ordering from here. The app said it’d be done in 30 mins. I get there and they can’t find my order. Turns out they hung the ticket and never told anyone else. So they say it’ll be another 20-25 mins. I get it, mistakes happen. I worked at a pizza joint for 9 years. So I’ve seen it all. So I wait 25 more mins in my car and go back in. Mind you, I’ve only seen 2 people go in to pick up their orders during the 30 mins I’ve been there.. so not busy at all. At least to my standards.. I go back in and they tell me it’s gonna be a bit longer. I’m now watching them work to kill the time. It’s obvious they missed a few of my items… they scramble to get my order together. I finally walk out of there after an hour spent waiting there, on top of the 30 mins I waited to drive over and pickup. The staff is severely disorganized, and lack proper training. They desperately need management.. The food was below par, but it definitely wasn’t gonna taste good after that experience regardless. I truly hope they can get it together.
Atmosphere: 1
Food: 1
Service: 1
jennifer g
Anytime you want a solid slice fair price
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Sweet Sauce Pizza
Walter Hillman
My daughter lives in Buffalo NY and come's to Lockport just for Papa Leo's pizza
Atmosphere: 5
Food: 5
Service: 5
Richard Sabin
Placed an order for a Birthday party for pick up at 2:30. Half hour later still waiting for food. Completely unorganized. Didn’t even give any sort of discount for the wait.
gerald jones
Wheelchair accessibility: Multiple spots and easy access to the pizzeria
Ordered pizza & wings & it was delicious if i could rate this business 1-10 i would rate them 8/10 ?
Atmosphere: 2
Food: 4
Service: 5
Recommended dishes: Pizza
SyKoTiK SiNfOnEy
Ordered a simple 10 fingers and fries. After getting home and opening them, they were soggy, clumped together, and most weren't even cooked in the middle. Fries were on the verge of mashed potatoes. After calling I was offered a remake, and for me to drive back out to get them, or a huge 10 percent off my next order. SMH.
Atmosphere: 1
Food: 1
Service: 1
Jennifer S
Since Scotty left and they changed their online ordering provider I have stopped ordering from Papa Leo’s because their quality has gone down significantly!
Atmosphere: 2
Food: 2
Service: 2
Steve K
I was giving this place a 3 star, but came in to revisit, and had a positive experience. They do cards, and online ordering. The food was very good quality, and my cashier was nice enough. They do pizza by the slice and I got one regular pepperoni slice and a sweet pepperoni slice (I thought it was a great idea to have 2 types of peperoni flavor, and both were delicious).
Just Ordered Two Steak Hoagies They Are Delicious 😋 Thank You! Got The Two Sub Tuesday Deal!
Ordered a large cheese and pepperoni pie on 12/10 went to pick it up. Very tall black fellow was to engaged on a video call with a female friend, and showed he was not interested in taking care of me. After I paid him he bought the pizza to the counter. I opened it only to see most of the pepperoni and cheese missing. They offered to cook another pie. Instead the baker was going to just add the missing pepperoni and re-bake it. At this point, I asked for my money back. They refused to. I have been going here for 20+ years never seen anything like this. I would like my $21.00 back.
Atmosphere: 1
Food: 1
Service: 1
Good food , friendly service
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Sweet Sauce Pizza, Pizza
Always great food
Atmosphere: 5
Food: 5
Service: 5
Called to order our food for the game guy answers phone with an attitude. Then asked to read back my order, and he keeps saying banana peppers. I say no I didn’t order that as I only eat pepperoni. He tries telling me I did and wants to argue with me about it. Dude you need to learn customer service. You just cost your store a nice order today and all my future business. So I ordered from pizza oven where they were very kind.Update. Emma called me to see what happened and apologized for the incident. She was very apologetic and we spoke for several minutes. Thanks for calling and speaking with me, and I will order again soon thanks to Emma!
Food: 4
Service: 4
Man I hate the drag down local businesses, but this experience ruined it for me. We ordered online, which I’d never suggest to anyone ordering from here. The app said it’d be done in 30 mins. I get there and they can’t find my order. Turns out they hung the ticket and never told anyone else. So they say it’ll be another 20-25 mins.
I get it, mistakes happen. I worked at a pizza joint for 9 years. So I’ve seen it all.
So I wait 25 more mins in my car and go back in. Mind you, I’ve only seen 2 people go in to pick up their orders during the 30 mins I’ve been there.. so not busy at all. At least to my standards.. I go back in and they tell me it’s gonna be a bit longer. I’m now watching them work to kill the time. It’s obvious they missed a few of my items… they scramble to get my order together. I finally walk out of there after an hour spent waiting there, on top of the 30 mins I waited to drive over and pickup.
The staff is severely disorganized, and lack proper training. They desperately need management..
The food was below par, but it definitely wasn’t gonna taste good after that experience regardless. I truly hope they can get it together.
Atmosphere: 1
Food: 1
Service: 1
Anytime you want a solid slice fair price
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Sweet Sauce Pizza
My daughter lives in Buffalo NY and come's to Lockport just for Papa Leo's pizza
Atmosphere: 5
Food: 5
Service: 5
Placed an order for a Birthday party for pick up at 2:30. Half hour later still waiting for food. Completely unorganized. Didn’t even give any sort of discount for the wait.
Wheelchair accessibility: Multiple spots and easy access to the pizzeria
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pizza, Chicken Fingers
Restaurantji Recommends
Very nice pizzeria.
Atmosphere: 5
Food: 5
Service: 5
Ordered pizza & wings & it was delicious if i could rate this business 1-10 i would rate them 8/10 ?
Atmosphere: 2
Food: 4
Service: 5
Recommended dishes: Pizza
Ordered a simple 10 fingers and fries. After getting home and opening them, they were soggy, clumped together, and most weren't even cooked in the middle. Fries were on the verge of mashed potatoes. After calling I was offered a remake, and for me to drive back out to get them, or a huge 10 percent off my next order. SMH.
Atmosphere: 1
Food: 1
Service: 1
Since Scotty left and they changed their online ordering provider I have stopped ordering from Papa Leo’s because their quality has gone down significantly!
Atmosphere: 2
Food: 2
Service: 2
I was giving this place a 3 star, but came in to revisit, and had a positive experience. They do cards, and online ordering. The food was very good quality, and my cashier was nice enough. They do pizza by the slice and I got one regular pepperoni slice and a sweet pepperoni slice (I thought it was a great idea to have 2 types of peperoni flavor, and both were delicious).
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pizza
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