Stuck in a drive thru in the morning on my way to work for 30+ minutes is actually insanity. Blocked in so there is no escape. Is this purposeful??
Service: 1
Shannon
The workers here are always so friendly and nice. They are one of the only locations that doesn’t ever make a mistake with my order and even on busy days the wait time can be a little longer, but they always apologize for the long wait and get you checked out as quickly as possible through the drive thru. They are great about the mobile orders as well.
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Bacon Egg and Cheese, Dunkin' Refreshers, Dunkin' Energy
Jade Anthony
Employees are always kind and helpful. They do their best to get your order right and to you promptly. The food is never an issue...
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Maple Sugar Bacon Breakfast Sandwich
Justin Deveans
Sitting in a drive thru line for 30 minutes for one drink and one order of hashbrowns is diabolical
Atmosphere: 1
Food: 2
Service: 1
Kimberly Coon
Always friendly the manager is nice! Workers are great service is excellent! Jen at drive thru always friendly and outgoing!
Atmosphere: 5
Food: 5
Service: 5
Osibisa Johnson
Very long wait in drive thru
Atmosphere: 2
Food: 2
Service: 2
Jim Englert
Always stop for a (sometimes more) donut and coffee when I travel. Thankyou.
Atmosphere: 5
Food: 5
Service: 5
X O
Dinkin’ is just Dunkin’ lol
Sheena Hernandez
Dinkin’ is just Dunkin’ lol
Kyle Eckert
Horrible service but it’s just only one girl that is awful. It’s great service when that person isn’t there and doesn’t mess up orders. Other than that with her being there it’s awful.
I went to Dunkin’ Donuts this morning in Massa New York for the first time in about six months for breakfast with my friends.They seem to be not enough help.Which is a problem today.At 8 o’clock in the morning, there were hardly any donuts available to buy. They had no midnight roast, which was disappointing.They seem to be only caring about the drive-through, and the people that were actually Waiting at the counter to be waited on.When I finally got on and went down to the end of the counter to wait for my food. It seem to be a very overworked manager running the sandwich section. I heard her complain about how she has seven more orders to fill. And she kept repeating. “ I hate this place,. I hate this place,. I hate this place.” as this one employee stood at the window, glaring at me..When she finally gave me the bag with my food It, She called out what it was, and she threw the bag on the counter.It was pretty poor customer service in my opinion overall.Before I left, I asked to speak to her. I spent 47 years as a nurse, so I know all about customer service.As a manager, she was a driver of the ship and it’s her attitude Towards the job determines how the employees working with her are dealing with the day.I explained that you should always do what you enjoy and enjoy what you’re doing first and foremost in life it’s not something that you want to do then you need to leave and finds something she enjoys .Her face turned red being called out about her attitude towards her job, her employees and the customers in the building.It was sad to see someone that upset with her position at Dunkin’ Donuts.She needs to read “FISH”.It was disappointing
Stuck in a drive thru in the morning on my way to work for 30+ minutes is actually insanity. Blocked in so there is no escape. Is this purposeful??
Service: 1
The workers here are always so friendly and nice. They are one of the only locations that doesn’t ever make a mistake with my order and even on busy days the wait time can be a little longer, but they always apologize for the long wait and get you checked out as quickly as possible through the drive thru. They are great about the mobile orders as well.
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Bacon Egg and Cheese, Dunkin' Refreshers, Dunkin' Energy
Employees are always kind and helpful. They do their best to get your order right and to you promptly. The food is never an issue...
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Maple Sugar Bacon Breakfast Sandwich
Sitting in a drive thru line for 30 minutes for one drink and one order of hashbrowns is diabolical
Atmosphere: 1
Food: 2
Service: 1
Always friendly the manager is nice! Workers are great service is excellent! Jen at drive thru always friendly and outgoing!
Atmosphere: 5
Food: 5
Service: 5
Very long wait in drive thru
Atmosphere: 2
Food: 2
Service: 2
Always stop for a (sometimes more) donut and coffee when I travel. Thankyou.
Atmosphere: 5
Food: 5
Service: 5
Dinkin’ is just Dunkin’ lol
Dinkin’ is just Dunkin’ lol
Horrible service but it’s just only one girl that is awful. It’s great service when that person isn’t there and doesn’t mess up orders. Other than that with her being there it’s awful.
Restaurantji Recommends
Quick,mixed dozen.
Atmosphere: 3
Food: 4
Service: 4
Recommended dishes: Donuts
Great coffee with two donuts.
Parking: Maceon, NY
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Donuts
I went to Dunkin’ Donuts this morning in Massa New York for the first time in about six months for breakfast with my friends.They seem to be not enough help.Which is a problem today.At 8 o’clock in the morning, there were hardly any donuts available to buy. They had no midnight roast, which was disappointing.They seem to be only caring about the drive-through, and the people that were actually Waiting at the counter to be waited on.When I finally got on and went down to the end of the counter to wait for my food. It seem to be a very overworked manager running the sandwich section. I heard her complain about how she has seven more orders to fill. And she kept repeating. “ I hate this place,. I hate this place,. I hate this place.” as this one employee stood at the window, glaring at me..When she finally gave me the bag with my food It, She called out what it was, and she threw the bag on the counter.It was pretty poor customer service in my opinion overall.Before I left, I asked to speak to her. I spent 47 years as a nurse, so I know all about customer service.As a manager, she was a driver of the ship and it’s her attitude Towards the job determines how the employees working with her are dealing with the day.I explained that you should always do what you enjoy and enjoy what you’re doing first and foremost in life it’s not something that you want to do then you need to leave and finds something she enjoys .Her face turned red being called out about her attitude towards her job, her employees and the customers in the building.It was sad to see someone that upset with her position at Dunkin’ Donuts.She needs to read “FISH”.It was disappointing
Atmosphere: 1
Food: 4
Service: 1
Recommended dishes: Donuts, Sourdough Breakfast Sandwich, Wake-Up Wrap - Sweet Black Pepper Bacon
Every time I ask for a maple sugar bacon wake up wrap they give me a plain one , 3 times they did this . Garbage service
constantly forgetting parts of our orders
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