Starbucks in Medford

“Update: I want to update my previous review because I have learned that I misunderstood an important health and safety practice. I came to understand this after having a similar interaction at another Starbucks location and asking about it. It was explained to me that baristas who are preparing drinks may avoid touching the register or certain customer-facing surfaces in order to help prevent cross-contamination.
Looking back, I realize that I interpreted this practice as rudeness when it was actually part of maintaining a clean and safe workspace. I especially want to apologize to Roe, because I mistakenly took their actions personally when they were simply doing their job and following proper sanitation procedures. I should have asked for clarification rather than assuming the worst, and I regret that my earlier review may have created an unfair impression of Roe and this location.
This Starbucks is consistently clean, and I appreciate the care the team takes with sanitation and customer safety. Nina and Peggy have always been friendly, patient, and professional, and I appreciate how welcomed they have made us feel.
I am updating my review because being fair matters. Thank you to Roe, Nina, Peggy, and the rest of the team for the work you do.

OLD REVIEW BELOW

We come to this Starbucks often, and like with any business you frequent, you hope to consistently have a good experience. Unfortunately, this location has been very hit-or-miss. Honestly, I probably would not come here as often if it were not for Nina. She truly makes coming here worthwhile. Peggy is also very helpful and does her best to correct mistakes when they happen.

The restaurant is always clean, which I appreciate, but the other local Starbucks locations do not seem to have problems with cleanliness either. The biggest issue at this location is customer service. Some employees have been rude, and I have received outright disrespectful responses simply for asking for an order to be corrected. Mistakes happen, and I understand that, but it is frustrating to feel poorly treated when trying to fix them.

Nina and Peggy are the exception. They are consistently friendly, smile, and apologize when another employee has been rude or when something goes wrong. Their professionalism really stands out.

I have mostly stopped coming inside because I do not like how I am treated. Every once in a while, though, I forget to ask for a pup cup in the drive-thru and need to go inside to get one.

I am giving this location 4 stars because of Nina and Peggy. They are the reason we continue to come back.“

“Not sure who was the gentleman working a Saturday at around 4:49pm but he was very kind to this awkward lady who was saddened to see her favorite drink was unavailable. She wanted to give him a tip but he suggested a review, instead. So here it is. Thanks for your kindness, Sir.

And yes, I was that awkward lady lol keep being awesome!“

“I have other Starbucks close to my house with drive-through which this one does not have but I go out of my way to go to the Starbucks because the service is outstanding. The girls that work there are absolutely awesome. I go there at least three times a week and I have never had one problem.
The reason I’m writing a review is yesterday while I was in there I heard the woman in front of me asked for a tall drink. She paid for it and after the lady made it and gave it to her, she said I asked for a large, I knew that woman was wronge and was playing with her phone while ordering but the girls were nice about the way they handled it and that’s why I like them. Even though the customer was wrong they went out of their way to stay professional and make the customer happy. so I felt I had to write this review and let everyone know in case that woman went home and complained that these girls are awesome and this Starbucks is the best one in all of Medford and Patchogue and it’s worth walking in .“