Dunkin'

Name: Dunkin'
Address: 2 James P Kelly Way, Middletown, New York, 10940, US
Telephone: (845) 381-1090
Price range: $
Rating: 2.5

$ • Coffee Shops, Donuts

Hours:
2 James P Kelly Way, Middletown
(845) 381-1090

Menu Order Online

About Dunkin' Donuts

Dunkin', a local donut shop and coffeehouse, is situated in a busy area of Middletown near an intersection and close to i84, making it often crowded and busy. Customers have noted that during peak hours, wait times can reach up to ten minutes, but the staff work quickly to serve everyone. Many customers appreciate that their coffee is always made perfectly and that the prices are good. The location offers plenty of parking and seating inside, and restrooms are available. It is considered one of the nicer Dunkin' locations.

The menu includes popular items like the hot chocolate with vanilla and the new cookie butter cold brew, which some customers describe as excellent and festive for the season. While most reviews are positive about the menu, some mention that wraps tend to be dry and bagels are often hard and not fresh, especially when toasted with cream cheese. Customers also note that donuts can be too sweet for their taste.

The restaurant has a focus on drive-thru and mobile orders, which can lead to slow service at times. There are reports of inconsistent ice coffee and cream proportions, with some customers mentioning that the staff sometimes tops off with cream instead of adding enough coffee when the coffee keg kicks. Additionally, parking lot entrances and exits are found to be inconvenient.

Despite these challenges, customers have reported positive experiences, citing polite staff and a clean, tidy lobby. Some customers have also mentioned that the staff keep things moving well, even during busy times. Overall, Dunkin' remains a popular spot for coffee and quick bites, though staffing and wait times can be issues during busy hours.