I'm done with the Congers, NY DUNKIN. Let me tell you how many ways they messed up my very simple order... 1) ICED COFFEE BLACK WITH SUGAR...NO SUGAR WAS ADDED. RECEIPT LITERALLY SAYS 4 SUGARS! READING IS FUNDAMENTAL. 2) AVOCADO TOAST- UMMM I WOULDN'T CALL WHAT I HAD TOAST...BASICALLY WARMED BREAD 3) AVOCADO TOAST - HAS LIKE AN EVERYTHING BAGEL TYPE SEASONING ON TOP OF IT...NOT HERE 4) HAD TO TAKE A PISS WHILE WAITING...THE BATHROOM SMELLED LIKE DEAD FISH & STALE PISS.
I'LL PASS CONGOLOIDS!
Atmosphere: 2
Food: 2
Service: 3
Natalie Ramos
Honestly just save your time and money, the entire staff is incompetent. EVERY TIME the food is either burned , missing or incorrect.
Atmosphere: 3
Food: 1
Service: 1
Bill Vaeth
Wow, where can I start?….. the last 5+ times, we’ve not received our full orders. To top things off this morning, two things missing, wrong size on one of the coffees, top not on correctly and it spilled all over my car seat. Lastly, milk was spoiled in the ice coffee. I’LL NEVER PATRONIZE THAT ESTABLISHMENT AGAIN. I suggest you don’t either.
Atmosphere: 2
Food: 1
Service: 1
JLynn
The staff is great but with that being said what is up with the food at this location??? This is the second time recently that I have ordered a bagel and both times it has this weird smell to it and tastes like some kind of chemical.. like chlorine I had to throw it out, disgusting
Yacov Weiser
Never taste of their food but the wifi outdoor is delicious
Jay Reyes
I walked in to get my mobile order and it wasn’t even prepared everytime I walk in they are missing something. I am late to work I’l because I had to wait longer for a different item after they did not have what I ordered and had to wait for my drink I placed my order 10 minutes before I arrived didn’t leave till 15 minutes later I asked for white cheddar and got American on the replacement the employees there were 3 people but only 2 actually working,(a red haired lady and a male with blonde hair) they prepared my whole order and someone else’s order by themself and the other women with them was doing absolutely nothing for any customers she was just walking around staring at orders and not making them I work at Dunkin and understand it gets busy, but it’s not an excuse to have only two employees working while a third just walks aimlessly with no a single thought in their mind.
Atmosphere: 4
Service: 2
Lucia
terrible I went to dunkin this morning expecting my regular delicious coffee and asked for a medium with no sugar hot and they gave me a small charging for the medium then I asked for a small with sugar and gave me No
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Assorted Half Dozen or Dozen Donuts
Luis Feliciano
Worker was talking to me with his mouth full of food and said "they don't have donuts cuz they wilded out today"
Atmosphere: 2
Food: 1
Service: 2
Rebecca Satcher
I go to this Dunkin several weekday mornings in an average week, and the staff are always friendly, kind and speedy. The rare mixup with order is always quickly corrected! You guys are an instrumental part in getting my day going, and I'm grateful for the attention to detail and customer service. Keep up the great work and happy holidays!
Food: 5
Service: 5
meyer tevlovits
They first charged me for frozen coffee and bagel twist and then realized they don’t haveAnd the grilled cheese wasn’t grilled at
This place has really gone down hill , I mean how to do you run out of cinnamon raisin bagels at 8:30 in the morning and does any of the 4 people working know how to make any ?? And still very slow service 15 minutes at the drive threw is just ridiculous !
Atmosphere: 1
Food: 1
Service: 1
Dan G
The staff is just not into helping the customers. Look burnt out. Seems like customer service is not great anywhere over the past few years. Has gotten worse. Take note in other food places. The whole generation has a lousy attitude.
Atmosphere: 1
Service: 1
Hind
This location is by my house, so I always go there but from now on I rather drive an extra mile than go back , the worst service ever , plus they always make mistakes in the orders , I ordered a strawberry colatta with whipped cream more ice than syrup and she put whipped cream with flat lid i had to go inside to correct it , when I asked her she took the lid and replaced it whit doom lid and give it to me when I told her to fix the whipped she rolled her eyes at me , plus I realized they give me a small cup but charged me for a medium, the donut is a different story the same worker made mistake three times to give me the right one and it was very hard my daughter couldn't eat it , they hire people with no experience and leave them alone with no supervision, never go back there
I'm done with the Congers, NY DUNKIN. Let me tell you how many ways they messed up my very simple order...
1) ICED COFFEE BLACK WITH SUGAR...NO SUGAR WAS ADDED. RECEIPT LITERALLY SAYS 4 SUGARS! READING IS FUNDAMENTAL.
2) AVOCADO TOAST- UMMM I WOULDN'T CALL WHAT I HAD TOAST...BASICALLY WARMED BREAD
3) AVOCADO TOAST - HAS LIKE AN EVERYTHING BAGEL TYPE SEASONING ON TOP OF IT...NOT HERE
4) HAD TO TAKE A PISS WHILE WAITING...THE BATHROOM SMELLED LIKE DEAD FISH & STALE PISS.
I'LL PASS CONGOLOIDS!
Atmosphere: 2
Food: 2
Service: 3
Honestly just save your time and money, the entire staff is incompetent. EVERY TIME the food is either burned , missing or incorrect.
Atmosphere: 3
Food: 1
Service: 1
Wow, where can I start?….. the last 5+ times, we’ve not received our full orders. To top things off this morning, two things missing, wrong size on one of the coffees, top not on correctly and it spilled all over my car seat. Lastly, milk was spoiled in the ice coffee. I’LL NEVER PATRONIZE THAT ESTABLISHMENT AGAIN. I suggest you don’t either.
Atmosphere: 2
Food: 1
Service: 1
The staff is great but with that being said what is up with the food at this location??? This is the second time recently that I have ordered a bagel and both times it has this weird smell to it and tastes like some kind of chemical.. like chlorine
I had to throw it out, disgusting
Never taste of their food but the wifi outdoor is delicious
I walked in to get my mobile order and it wasn’t even prepared everytime I walk in they are missing something. I am late to work I’l because I had to wait longer for a different item after they did not have what I ordered and had to wait for my drink I placed my order 10 minutes before I arrived didn’t leave till 15 minutes later I asked for white cheddar and got American on the replacement the employees there were 3 people but only 2 actually working,(a red haired lady and a male with blonde hair) they prepared my whole order and someone else’s order by themself and the other women with them was doing absolutely nothing for any customers she was just walking around staring at orders and not making them I work at Dunkin and understand it gets busy, but it’s not an excuse to have only two employees working while a third just walks aimlessly with no a single thought in their mind.
Atmosphere: 4
Service: 2
terrible I went to dunkin this morning expecting my regular delicious coffee and asked for a medium with no sugar hot and they gave me a small charging for the medium then I asked for a small with sugar and gave me No
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Assorted Half Dozen or Dozen Donuts
Worker was talking to me with his mouth full of food and said "they don't have donuts cuz they wilded out today"
Atmosphere: 2
Food: 1
Service: 2
I go to this Dunkin several weekday mornings in an average week, and the staff are always friendly, kind and speedy. The rare mixup with order is always quickly corrected! You guys are an instrumental part in getting my day going, and I'm grateful for the attention to detail and customer service. Keep up the great work and happy holidays!
Food: 5
Service: 5
They first charged me for frozen coffee and bagel twist and then realized they don’t haveAnd the grilled cheese wasn’t grilled at
Food: 1
Service: 2
Restaurantji Recommends
Excellent food
Atmosphere: 5
Food: 5
Service: 5
Good coffee. Great service
This place has really gone down hill , I mean how to do you run out of cinnamon raisin bagels at 8:30 in the morning and does any of the 4 people working know how to make any ?? And still very slow service 15 minutes at the drive threw is just ridiculous !
Atmosphere: 1
Food: 1
Service: 1
The staff is just not into helping the customers. Look burnt out. Seems like customer service is not great anywhere over the past few years. Has gotten worse. Take note in other food places. The whole generation has a lousy attitude.
Atmosphere: 1
Service: 1
This location is by my house, so I always go there but from now on I rather drive an extra mile than go back , the worst service ever , plus they always make mistakes in the orders , I ordered a strawberry colatta with whipped cream more ice than syrup and she put whipped cream with flat lid i had to go inside to correct it , when I asked her she took the lid and replaced it whit doom lid and give it to me when I told her to fix the whipped she rolled her eyes at me , plus I realized they give me a small cup but charged me for a medium, the donut is a different story the same worker made mistake three times to give me the right one and it was very hard my daughter couldn't eat it , they hire people with no experience and leave them alone with no supervision, never go back there
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