Asked for a SEC breakfast wrap and got my order on white toast instead. I corrected the guy when I was handed the sandwich, and he went into the back, took it apart and threw the SEC hastily into a wrap. It was literally no less than 30 seconds of him being out of sight and when he came back. Clearly he wasn’t happy about the mistake and had no problem showing it. Mediocre service, mediocre food. First and last time in there.
Atmosphere: 1
Food: 1
Service: 1
Danielle Scheir Blank
My family and I felt uncomfortable ordering as the employees made us feel like we were burdening them with each thing we ordered. Once we got our food, it was rather tasteless. I will not be returning as there are plenty of better tasting options around that will actually appreciate the business!
Atmosphere: 1
Food: 1
Service: 1
Meralda Moehrle
$8.76 for a toasted bagel with butter and a small black coffee...never again
Atmosphere: 2
Food: 2
Service: 2
Colleen Deshayes
Order was completely wrong via online order. Ordered toasted bagel- not toasted. Ordered bagel with veggie cream cheese- no cream cheese at all. Front counter wasn’t able to communicate effectively in English. No one answers the phone when you call. We will not go back.
Atmosphere: 1
Food: 1
Service: 1
Stephanie Rodriguez
The food is great no complains. The service needs to get better. I don’t understand how online orders get messed up when it literally prints out word for word what the order is! Or sometimes I get there and part of my order was missed and I have to stand there and wait. They really need to work on this.
Atmosphere: 3
Food: 5
Service: 1
Joseph Nugent
Hadn’t been here in awhile, but now know why. I ordered a simple 2 eggs over hard w/ham on a roll w/salt, pepper & ketchup. Wait time not bad but other customers jumping in front of others to either add to or adjust their orders. Ok…this is New City and there is no shortage of selfish and self centered people here. Lol…I get & pay for my sandwich, drop a $1 tip and go home only to find that there is no salt pepper & ketchup on my sandwich. The sandwich is also not cut in half. Wake up people you are not the only place who serves sandwiches here in New City. I will not be back.
Atmosphere: 3
Food: 4
Service: 1
Stephanie Blanc
Sadly, I have to give 1 for service; The food is great, but the customer service is horrible. When you call no one ever answers the phone and then the voicemail greeting tells you to place your order on the app and several times I do that and go to pick up my order and no one pays attention to the app when the orders come through, so I literally have to stand and wait for my order to be prepped and cooked because they realize no 1 ever started the order or even took notice of a new order for that matter; So that completely negates the purpose of the "pick up your order" app. With multiple people behind the counter, there should be no reason for no 1 answering and the slow service. The service is horrible, which is a disappointment cause it would thrive way more otherwise.
Atmosphere: 1
Food: 4
Service: 1
Daniel Pena
I love this place food is excellent I come to this place every single day I pay my hard earned money to enjoy my breakfast an the food is delicious the atmosphere excellent the customer service not so much there a girl there with a nasty additude . I called several times to talk to owner or or manager a they always say he is not available. I m a small business owner my self an I’m a new city resident as well an I no how much customer service is crucial to a small business . Not right I hope the owner or the manager see this .
Atmosphere: 5
Food: 5
Service: 1
Vanessa Lynam
the lady with the glasses was so rude and got my order wrong???
Service: 1
Sarah Mossa
Please don't have Too Good To Go order pick up times for a time when your store is closed. Wasted time and gas to drive here.
Found a mouse by the deli area. Told the server did not acknowledge it. Kitchen area looks dirty
Corinne Peck
Delicious bagels and coffee!
tania lemus
I asked for a salad. The person who took my order had an attitude. I I asked if croutons were included due to being mentioned online and he kept saying "idk":. When I was about to eat my salad the chicken is cold. I would of assumed the chicken would be hot . Never going again to buy lunch.
Matthew Ciuccio
Good food but watch when they ring you up, they over charge all the time.
Asked for a SEC breakfast wrap and got my order on white toast instead. I corrected the guy when I was handed the sandwich, and he went into the back, took it apart and threw the SEC hastily into a wrap. It was literally no less than 30 seconds of him being out of sight and when he came back. Clearly he wasn’t happy about the mistake and had no problem showing it. Mediocre service, mediocre food. First and last time in there.
Atmosphere: 1
Food: 1
Service: 1
My family and I felt uncomfortable ordering as the employees made us feel like we were burdening them with each thing we ordered. Once we got our food, it was rather tasteless. I will not be returning as there are plenty of better tasting options around that will actually appreciate the business!
Atmosphere: 1
Food: 1
Service: 1
$8.76 for a toasted bagel with butter and a small black coffee...never again
Atmosphere: 2
Food: 2
Service: 2
Order was completely wrong via online order. Ordered toasted bagel- not toasted. Ordered bagel with veggie cream cheese- no cream cheese at all. Front counter wasn’t able to communicate effectively in English. No one answers the phone when you call. We will not go back.
Atmosphere: 1
Food: 1
Service: 1
The food is great no complains. The service needs to get better. I don’t understand how online orders get messed up when it literally prints out word for word what the order is! Or sometimes I get there and part of my order was missed and I have to stand there and wait. They really need to work on this.
Atmosphere: 3
Food: 5
Service: 1
Hadn’t been here in awhile, but now know why. I ordered a simple 2 eggs over hard w/ham on a roll w/salt, pepper & ketchup. Wait time not bad but other customers jumping in front of others to either add to or adjust their orders. Ok…this is New City and there is no shortage of selfish and self centered people here. Lol…I get & pay for my sandwich, drop a $1 tip and go home only to find that there is no salt pepper & ketchup on my sandwich. The sandwich is also not cut in half. Wake up people you are not the only place who serves sandwiches here in New City. I will not be back.
Atmosphere: 3
Food: 4
Service: 1
Sadly, I have to give 1 for service; The food is great, but the customer service is horrible. When you call no one ever answers the phone and then the voicemail greeting tells you to place your order on the app and several times I do that and go to pick up my order and no one pays attention to the app when the orders come through, so I literally have to stand and wait for my order to be prepped and cooked because they realize no 1 ever started the order or even took notice of a new order for that matter; So that completely negates the purpose of the "pick up your order" app. With multiple people behind the counter, there should be no reason for no 1 answering and the slow service. The service is horrible, which is a disappointment cause it would thrive way more otherwise.
Atmosphere: 1
Food: 4
Service: 1
I love this place food is excellent I come to this place every single day I pay my hard earned money to enjoy my breakfast an the food is delicious the atmosphere excellent the customer service not so much there a girl there with a nasty additude . I called several times to talk to owner or or manager a they always say he is not available. I m a small business owner my self an I’m a new city resident as well an I no how much customer service is crucial to a small business . Not right I hope the owner or the manager see this .
Atmosphere: 5
Food: 5
Service: 1
the lady with the glasses was so rude and got my order wrong???
Service: 1
Please don't have Too Good To Go order pick up times for a time when your store is closed. Wasted time and gas to drive here.
Restaurantji Recommends
Found a mouse by the deli area. Told the server did not acknowledge it. Kitchen area looks dirty
Delicious bagels and coffee!
I asked for a salad. The person who took my order had an attitude. I I asked if croutons were included due to being mentioned online and he kept saying "idk":. When I was about to eat my salad the chicken is cold. I would of assumed the chicken would be hot . Never going again to buy lunch.
Good food but watch when they ring you up, they over charge all the time.
Always excellent service and excellent food
Service: 1
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