Amazing staff and super accommodating! Thank you so much :)
Atmosphere: 5
Food: 5
Service: 5
Ray Ransome
Placed an online order, wasn't ready when I got there. I was told upon arrival that by the staff that he was on a 30 minute break and that I needed to come back afterwards (mind you, I placed the order nearly 30 minutes prior). I abruptly left and requested a refund and still await a response from corporate. In case you're wondering, an hour passed and the order still wasn't completed. Unacceptable.
andrew cunningham
Shamar at Subway is friendly, provides outstanding customer service, and makes delicious sandwiches. Highly recommended!
Atmosphere: 5
Food: 5
Service: 5
william kopolovicz
Insanely skimpy on everything. Got a Philly foot long and I was confused how thin it was and noticed there was the tiniest layer of meat. Another sandwich had little of the veggies I had asked for.
Atmosphere: 2
Food: 2
Service: 1
Paige Buckman
This place has gone downhill over the years. Ordered a tuna sandwich like I usually do from Subway only to find maybe 1 tablespoon of tuna directly in the middle of the sandwich. Wondering if next time I'll have any tuna on it at all. I come back for convenience but I've really godda find a new spot
Alexander Moon
I ordered online, went in store to pick it up, and was told they didn’t have it and he refused to give me a refund. At 7:30PM on 1/23/24 I ordered 2 churros, 2 cookies, and 2 pretzels (to try the new items) from the New Paltz store that closes at 8:30PM. I got there when it told me to (at 7:45PM) and the door was locked and the lights were off. I called, and the worker opened the door and immediately blamed me for ordering so late, and that 7:30 is when they stop making things- I asked if they closed at 8:30 assuming I was wrong, but no- I was told “we close when we close. you’re not hearing the words coming out of my mouth. don’t order after 7:30”. He told me I was SOL and that he would not give me a refund. His friend, who I don’t even think was working, was chuckling in the back. I then left the store with two cold cookies and two cold pretzels, no churros, no sauces (which I requested) and no refund.Update, I was able to go in the next day and the owner gave me 3 churros. They heated them for like 15 seconds so they were cold, but I got home and warmed them and they were delicious. I had a bad experience though overall, so leaving the stars at 1.
Atmosphere: 1
Food: 1
Service: 1
Matrix .0
I ordered on DoorDash food was coldAnd he put the wrong meat on my
Atmosphere: 1
Food: 1
Service: 1
Nikolaj Hines
This review is not for their food, but their customer service.We looked up opening hours on Google before arriving on a Saturday morning, Google said 7:30 am. We came at 9 am and they weren't open yet. And on the front door, the opening hours also said from 7:30 am???
Service: 1
Faith J.
Supposed to be open 7:30 am every day. Stopped by 9 am on a Saturday it it was closed. No update to the schedule was on the window. So I suggest you call before you go to make sure they are open.
Nicholas Marinucci
Though they do not take coupons, the staff is extremely friendly and make especially good sandwiches!
I walked in to Subway disappointed that BG frozen drink maker was broke and I am glad I did. Sandwich was made perfectly and the suggestion of adding vinaigrette and seasoning was on point and service was quick.
Atmosphere: 5
Food: 5
Service: 5
Lisa Aiello
Arrived at 7:45 and the door had just been locked. Workers were still in the restaurant, but wouldnt let me in even though they don’t close until 8:30. Ridiculous.
Service: 1
Robert S.
Come on folks! You're in New York with MILLIONS of NY style delis and you're considering Subway's portioned/weighed out, turkey based, processed crap?! Go to a deli. ANY deli!
Joshua Evans
Today I walked into subway for the first time in a couple years. It was really clean and organized. This beautiful, professional sandwich artist named K was very busy with mobile orders. She got right to taking my order and made my sandwich better than I could’ve ever imagined!
Parachuting Audits
Today I walked into subway for the first time in a couple years. It was really clean and organized. This beautiful, professional sandwich artist named K was very busy with mobile orders. She got right to taking my order and made my sandwich better than I could’ve ever imagined!
Amazing staff and super accommodating! Thank you so much :)
Atmosphere: 5
Food: 5
Service: 5
Placed an online order, wasn't ready when I got there. I was told upon arrival that by the staff that he was on a 30 minute break and that I needed to come back afterwards (mind you, I placed the order nearly 30 minutes prior). I abruptly left and requested a refund and still await a response from corporate. In case you're wondering, an hour passed and the order still wasn't completed. Unacceptable.
Shamar at Subway is friendly, provides outstanding customer service, and makes delicious sandwiches. Highly recommended!
Atmosphere: 5
Food: 5
Service: 5
Insanely skimpy on everything. Got a Philly foot long and I was confused how thin it was and noticed there was the tiniest layer of meat. Another sandwich had little of the veggies I had asked for.
Atmosphere: 2
Food: 2
Service: 1
This place has gone downhill over the years. Ordered a tuna sandwich like I usually do from Subway only to find maybe 1 tablespoon of tuna directly in the middle of the sandwich. Wondering if next time I'll have any tuna on it at all. I come back for convenience but I've really godda find a new spot
I ordered online, went in store to pick it up, and was told they didn’t have it and he refused to give me a refund. At 7:30PM on 1/23/24 I ordered 2 churros, 2 cookies, and 2 pretzels (to try the new items) from the New Paltz store that closes at 8:30PM. I got there when it told me to (at 7:45PM) and the door was locked and the lights were off. I called, and the worker opened the door and immediately blamed me for ordering so late, and that 7:30 is when they stop making things- I asked if they closed at 8:30 assuming I was wrong, but no- I was told “we close when we close. you’re not hearing the words coming out of my mouth. don’t order after 7:30”. He told me I was SOL and that he would not give me a refund. His friend, who I don’t even think was working, was chuckling in the back. I then left the store with two cold cookies and two cold pretzels, no churros, no sauces (which I requested) and no refund.Update, I was able to go in the next day and the owner gave me 3 churros. They heated them for like 15 seconds so they were cold, but I got home and warmed them and they were delicious. I had a bad experience though overall, so leaving the stars at 1.
Atmosphere: 1
Food: 1
Service: 1
I ordered on DoorDash food was coldAnd he put the wrong meat on my
Atmosphere: 1
Food: 1
Service: 1
This review is not for their food, but their customer service.We looked up opening hours on Google before arriving on a Saturday morning, Google said 7:30 am. We came at 9 am and they weren't open yet. And on the front door, the opening hours also said from 7:30 am???
Service: 1
Supposed to be open 7:30 am every day. Stopped by 9 am on a Saturday it it was closed. No update to the schedule was on the window. So I suggest you call before you go to make sure they are open.
Though they do not take coupons, the staff is extremely friendly and make especially good sandwiches!
Restaurantji Recommends
I walked in to Subway disappointed that BG frozen drink maker was broke and I am glad I did. Sandwich was made perfectly and the suggestion of adding vinaigrette and seasoning was on point and service was quick.
Atmosphere: 5
Food: 5
Service: 5
Arrived at 7:45 and the door had just been locked. Workers were still in the restaurant, but wouldnt let me in even though they don’t close until 8:30. Ridiculous.
Service: 1
Come on folks! You're in New York with MILLIONS of NY style delis and you're considering Subway's portioned/weighed out, turkey based, processed crap?! Go to a deli. ANY deli!
Today I walked into subway for the first time in a couple years. It was really clean and organized. This beautiful, professional sandwich artist named K was very busy with mobile orders. She got right to taking my order and made my sandwich better than I could’ve ever imagined!
Today I walked into subway for the first time in a couple years. It was really clean and organized. This beautiful, professional sandwich artist named K was very busy with mobile orders. She got right to taking my order and made my sandwich better than I could’ve ever imagined!