I was given 2 vouchers for £1 off and got ripped off as the prices say it's £3.30 for a flat white coffee And £3.30 for a cuppachino but I got charged £5.60 when it should have been £4.60 for both with the prices displayed digitally in the restaurant which is against the trade description act as it states. If the price is advertised as what is charged different they have to charge you the lower price that's advertised not the price they say even if it's charged prices since this happened in the County mall Crawley restaurant
Farah McWain
I am referring to the St George Shopping Center. We bought a cheese with jalapeño hotdog and upon opening it in (in a couple of minutes) we saw the food was burned and having its hard edge to bite… we immediately showed it and explained politely but a rude staff might be the owner or the manager was justifying and saying it was normal and not burned! I was trying to let him understand that this isn’t the way they cooked as i have been their customer for years and reading branch amazingly cooked it… he was arguing and insisting instead of taking it back immediately and exchanged. Until i told him i am not in the mood for any arguments and eventually he offered to exchange which i agreed even though it would take another 10-15mins. However, in spite of me showing patience with his actions still he kept on arguing that it was good and not burned and it may get hard as it was affected by the air… seriously are you implying that i am stupid and doesn’t know how to cook?! And ignorant with such stuff! Again i ask him to just stop and then he decided just to offer a refund saying that maybe the next one i will not like it and it might be burn again… whew!!! He really is indeed needs some customer service training!!!! FULL TERM! So disappointed but salute to the friendly staff of Reading branch… i hope the true owner of AUNTIE ANNES will take this matter into consideration and see how they treat their customers!!!
Emma Kienesberger
my girlfriend dropped her fork twice on the floor, she asked one of the workers for another fork and he looked at her and walked away….very rude and sick….will never go there again…… really weird….. CANT recommend!!!!!!!!
Atmosphere: 1
Food: 1
Service: 1
Adam Bernard
Great Popcorn here
Rosetta Chance
The employee serving me was rude, shaking her head and mumbling because I was moving to slow with the machine and pressing the botton for that tip. Date Sat 28th June at 11:58pm. A Hispanic young lady. There was no one else in the line behind me. I told her no need to be so rude. And she responded she didn't care. I am never buying there again and would tell my friends and family to also not buy, because I take the ferry everyday. Maybe only the tourist gets respect, a smile and a thank you. Remember the locals held you down and supported that business during COVID.
Atmosphere: 5
Food: 3
Service: 1
Sue Ann Best
Just my opinion, maybe hire an adult to supervise. First time going there, walked up and ordered a pretzel dog, was informed I would have a long wait, which I would be ok with and was then met with blank stares. (would have been fresh). After a couple of minutes of silence I opted for already made pepperoni bites. There was absolutely nothing spoke between any customers or staff, because the staff was too busy with their silliness and drama filled conversations. It's sad, this place has so much potential, and kids are going to run it in the ground. I am currently sitting eating, and watching people stand in line not being served due to the kitchen talk. I have counted 5 people walk away due to not being served. How sad.
Jashvina Sardesai
Strawberry lemonade slushi was good
Jennifer Lee
The young Hispanic man serving at the south ferry counter is very RUDE. He snaps at customers and treats them like they’re a nuisance.
Jonas A.
Delicious stuff. But what needs to stop is the ask to make a “choice” for making a tip when people just buy stuff to go and pay by card. Really annoying especially when people are in rush
Myung Kim
There are many places that don't accept gift cards. It happened again today—they wouldn’t take my gift card and forced me to pay with a credit card.
burned pretzel... for that price... uhmmm NEVER AGAIN!
Malcolm Cross Jr.
This store is horrible! My money was refund I won't be getting it back till 2-3 days I will not be returning back here.
Rachel Hefferan
bring back the sour cream pretzels 😩 get rid of the nasty almond 🤢
Samantha Blaire
Apparently we close whenever we feel like, even if the mall clearly doesn't close until 6 and it's 5:45. Even better when the employees are hateful and unhelpful. Guess I'll be buying snacks elsewhere from here on out.
I was given 2 vouchers for £1 off and got ripped off as the prices say it's £3.30 for a flat white coffee And £3.30 for a cuppachino but I got charged £5.60 when it should have been £4.60 for both with the prices displayed digitally in the restaurant which is against the trade description act as it states. If the price is advertised as what is charged different they have to charge you the lower price that's advertised not the price they say even if it's charged prices since this happened in the County mall Crawley restaurant
I am referring to the St George Shopping Center. We bought a cheese with jalapeño hotdog and upon opening it in (in a couple of minutes) we saw the food was burned and having its hard edge to bite… we immediately showed it and explained politely but a rude staff might be the owner or the manager was justifying and saying it was normal and not burned! I was trying to let him understand that this isn’t the way they cooked as i have been their customer for years and reading branch amazingly cooked it… he was arguing and insisting instead of taking it back immediately and exchanged. Until i told him i am not in the mood for any arguments and eventually he offered to exchange which i agreed even though it would take another 10-15mins. However, in spite of me showing patience with his actions still he kept on arguing that it was good and not burned and it may get hard as it was affected by the air… seriously are you implying that i am stupid and doesn’t know how to cook?! And ignorant with such stuff! Again i ask him to just stop and then he decided just to offer a refund saying that maybe the next one i will not like it and it might be burn again… whew!!! He really is indeed needs some customer service training!!!! FULL TERM! So disappointed but salute to the friendly staff of Reading branch… i hope the true owner of AUNTIE ANNES will take this matter into consideration and see how they treat their customers!!!
my girlfriend dropped her fork twice on the floor, she asked one of the workers for another fork and he looked at her and walked away….very rude and sick….will never go there again…… really weird….. CANT recommend!!!!!!!!
Atmosphere: 1
Food: 1
Service: 1
Great Popcorn here
The employee serving me was rude, shaking her head and mumbling because I was moving to slow with the machine and pressing the botton for that tip. Date Sat 28th June at 11:58pm. A Hispanic young lady. There was no one else in the line behind me. I told her no need to be so rude. And she responded she didn't care. I am never buying there again and would tell my friends and family to also not buy, because I take the ferry everyday. Maybe only the tourist gets respect, a smile and a thank you. Remember the locals held you down and supported that business during COVID.
Atmosphere: 5
Food: 3
Service: 1
Just my opinion, maybe hire an adult to supervise. First time going there, walked up and ordered a pretzel dog, was informed I would have a long wait, which I would be ok with and was then met with blank stares. (would have been fresh). After a couple of minutes of silence I opted for already made pepperoni bites. There was absolutely nothing spoke between any customers or staff, because the staff was too busy with their silliness and drama filled conversations. It's sad, this place has so much potential, and kids are going to run it in the ground. I am currently sitting eating, and watching people stand in line not being served due to the kitchen talk. I have counted 5 people walk away due to not being served. How sad.
Strawberry lemonade slushi was good
The young Hispanic man serving at the south ferry counter is very RUDE. He snaps at customers and treats them like they’re a nuisance.
Delicious stuff. But what needs to stop is the ask to make a “choice” for making a tip when people just buy stuff to go and pay by card. Really annoying especially when people are in rush
There are many places that don't accept gift cards. It happened again today—they wouldn’t take my gift card and forced me to pay with a credit card.
Restaurantji Recommends
It’s the best pretzel you will find 😁🤩
burned pretzel... for that price... uhmmm NEVER AGAIN!
This store is horrible! My money was refund I won't be getting it back till 2-3 days I will not be returning back here.
bring back the sour cream pretzels 😩 get rid of the nasty almond 🤢
Apparently we close whenever we feel like, even if the mall clearly doesn't close until 6 and it's 5:45. Even better when the employees are hateful and unhelpful. Guess I'll be buying snacks elsewhere from here on out.
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