The service was terrible. I used to love this place.
Atmosphere: 1
Food: 1
Service: 1
Charles Moye
The food was good but the service was lacking. This would be an awesome place if they trained the servers to be more respectful. Servers make a mistake on your order but then tell management that the customer placed the wrong order. Luckily, I was sitting close enough to hear my waiters conversation with management. If you make a mistake, own it.
Atmosphere: 4
Food: 4
Service: 2
Recommended dishes: Garlic Bread with Cheese, Caesar Salad, Salad
Andrea Blair
A absolute must in Times Square/Broadway area. Huge portions for sharing. Always delicious. Fast efficient service.Carmines knows you have other things to see and do. If you want to take your time, just give them a heads up. They will accommodate what ever you need.
Atmosphere: 5
Food: 5
Service: 5
Jordan Bland
We got Carmine's catering for a large event. The food was delicious and plentiful, the staff was helpful and friendly, and Kate and her team set the food up in a way that made the whole evening a success. Would highly recommend.Dietary restrictions: Carmines was great at working with us to make sure that everyone's dietary needs were met. The gluten-free pasta was a hit!
Atmosphere: 5
Food: 5
Service: 5
Kathy Zucker
This is where I came to celebrate my high school and college graduations. I brought my eldest daughter here to give her a taste of the same experience when she earned top scores on standardized tests. Emily chose sandwiches for herself and her siblings while I got the calamari and chocolate mud cake that my family has loved for generations.Vegetarian options: My husband has been able to choose vegetarian options off the menu.Dietary restrictions: There are a variety of options for different dietary requirements.Parking: It's Manhattan. Parking is about what you would expect.Kid-friendliness: Extremely kid friendly. The decor is substantial and sturdy, with lots of space between the large tables. This is a family style restaurant, down to the enormous portions.Wheelchair accessibility: The restaurant is wheelchair accessible.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fried Calamari Marinara Sauce
Tom Harper
What a yummy little spot to grab some grub.
Atmosphere: 5
Food: 5
Service: 5
Naoise Barker
In my opinion, it’s the best Italian restaurant in New York City! I’ve been to many Italian restaurants and none are as good as here. If you are thinking of having Italian food then why not bring the family to here? You will not be disappointed, amazing food and drinks. Staff were great too! Of course we will be back.
Atmosphere: 5
Food: 5
Service: 5
lia Young
Every dish was fresh and very delicious!! Authentic Italian at its BEST!!
Lot of time for this place. Portions are huge service was great. Wish there was one in London. Second time there look forward to my third.
Jeff DeCanio
I've been coming to Carmines UWS for over 25 years. It was always a great place for large get togethers with my family for B-days and celebrations. Service has always been great, and the food was always a hit. Last night was one of the worst dining experiences I've ever sat through, for 3.5hrs no less...We started off ordering water and a bottle of wine for the table, then appetizers. 15 minutes later, all the appetizers hit the table, still without water or wine. We finally flagged our server down to place the order for entrees, and inquire about the water/wine. We had all but finished our appetizers, the server came back and dropped a pitcher of water on the table for us to serve ourselves, 15 minutes later we got the bottle of wine after flagging down the server yet another time about where our bottle was. We were a party of 7ppl, and would have easily drank 3 bottles of wine had we been properly attended to.An hour after the appetizers were finished, we flagged down a gentleman who looked like a manager, so we could inquire about our entrees. This entire hour, we saw very little evidence of any type of service happening throughout the entire dining room. The "Manager" apologized for the delay, and explained they were experiencing some issues in the kitchen, and that our entrees would be delayed. Delayed even more than the hour we were already waiting after we finished our appetizers? He said yes, maybe another 20 or 30 minutes, due to the kitchen wanting to make sure our chicken was fully cooked... the real question is, why did we have to inquire about our food, before being told that there was an issue? The manager left the table, 10 mins later we received the pasta, still waiting on 2 chicken dishes and our escarole. The escarole was dropped next, we were already on the tail end of our pasta. A 2nd "Manager" came by to check in while we were eating our pastas, we explained our situation and how horrible the overall experience had been since we sat down. She apologized, and assured us she would take care of the appetizers and check on our other entrees. An hour and a half after we ordered, we reviewed the 2 chicken dishes. We did not see our server for the entire time between courses, couldn't order another bottle of wine, and frankly it came to a point where we didn't even want more wine, because we didn't want to have to wait any longer or give the establishment another dime.We had asked for more water when the chicken came, had to flag down a busser to ask for water again, and still had zero water on the table. The "Manager" said she would send us a dessert for the experience (we were also there for a B-Day) and we reluctantly agreed to the offer, even though we didn't want to wait any longer for the dessert. We asked for the check at the same time, because again, we didn't know how long it would take to see someone who worked there. 20 minutes later we received the dessert, I walked to the front host stand to ask to pay our bill. That took another 20 minutes.My assessment is that they were understaffed, and that the entire team had not been trained properly, from the "Managers" to the server, to the busser who kept trying to clear our plates prematurely... there was zero presence on the floor, and anytime we managed to flag someone down and ask for something, we had to wait to ask someone again, because we didn't receive it the first time.The entirety of the meal consisted of my family talking about the horrible service, and wondering how they managed to make so many missteps. I myself am in the service industry, and sometimes I can admittedly be too forgiving to service issues, however this time had taken the cake. Mistakes happen, there are a lot of moving parts in a restaurant. Even after we had complained a number of times, its as if they didn't care to turn our experience around. The server disappeared for a majority of our meal, didn't apologize even one time. We have been dining here for over 25 years, 4 times a yea
Im not sure the hype. Penne vodka was salty, lasagna reminded me of school lunch not italian in the slightest. Bread? The texas toast in the freezer isle was better. Calamari 7/10. Tiramisu? Go to Eataly. This is more like tiramisu curstard.Penne 00Garlic 0Calamari: 7/100
Atmosphere: 3
Food: 1
Service: 4
Dave Cooper
Carmines is a must for anyone loving Italian food. Best in the tri-state hands down! Chris was our waiter tonight who deserves a huge shout out for being extra awesome and super attentive!! Always a great meal with leftovers at Carmines! If you've never been you don't know what you're missing!!
Atmosphere: 5
Food: 5
Service: 5
Lavanya Desai
It’s great comfort food . The portions are huge - 1 order for 4. Drinks were awesome.Loved itVegetarian options: Had Penne alla vodka & Portobello parmigiana
The service was terrible. I used to love this place.
Atmosphere: 1
Food: 1
Service: 1
The food was good but the service was lacking. This would be an awesome place if they trained the servers to be more respectful. Servers make a mistake on your order but then tell management that the customer placed the wrong order. Luckily, I was sitting close enough to hear my waiters conversation with management. If you make a mistake, own it.
Atmosphere: 4
Food: 4
Service: 2
Recommended dishes: Garlic Bread with Cheese, Caesar Salad, Salad
A absolute must in Times Square/Broadway area. Huge portions for sharing. Always delicious. Fast efficient service.Carmines knows you have other things to see and do. If you want to take your time, just give them a heads up. They will accommodate what ever you need.
Atmosphere: 5
Food: 5
Service: 5
We got Carmine's catering for a large event. The food was delicious and plentiful, the staff was helpful and friendly, and Kate and her team set the food up in a way that made the whole evening a success. Would highly recommend.Dietary restrictions: Carmines was great at working with us to make sure that everyone's dietary needs were met. The gluten-free pasta was a hit!
Atmosphere: 5
Food: 5
Service: 5
This is where I came to celebrate my high school and college graduations. I brought my eldest daughter here to give her a taste of the same experience when she earned top scores on standardized tests. Emily chose sandwiches for herself and her siblings while I got the calamari and chocolate mud cake that my family has loved for generations.Vegetarian options: My husband has been able to choose vegetarian options off the menu.Dietary restrictions: There are a variety of options for different dietary requirements.Parking: It's Manhattan. Parking is about what you would expect.Kid-friendliness: Extremely kid friendly. The decor is substantial and sturdy, with lots of space between the large tables. This is a family style restaurant, down to the enormous portions.Wheelchair accessibility: The restaurant is wheelchair accessible.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fried Calamari Marinara Sauce
What a yummy little spot to grab some grub.
Atmosphere: 5
Food: 5
Service: 5
In my opinion, it’s the best Italian restaurant in New York City! I’ve been to many Italian restaurants and none are as good as here. If you are thinking of having Italian food then why not bring the family to here? You will not be disappointed, amazing food and drinks. Staff were great too! Of course we will be back.
Atmosphere: 5
Food: 5
Service: 5
Every dish was fresh and very delicious!! Authentic Italian at its BEST!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Lasagna, Fried Calamari Marinara Sauce
Lot of time for this place. Portions are huge service was great. Wish there was one in London. Second time there look forward to my third.
I've been coming to Carmines UWS for over 25 years. It was always a great place for large get togethers with my family for B-days and celebrations. Service has always been great, and the food was always a hit. Last night was one of the worst dining experiences I've ever sat through, for 3.5hrs no less...We started off ordering water and a bottle of wine for the table, then appetizers. 15 minutes later, all the appetizers hit the table, still without water or wine. We finally flagged our server down to place the order for entrees, and inquire about the water/wine. We had all but finished our appetizers, the server came back and dropped a pitcher of water on the table for us to serve ourselves, 15 minutes later we got the bottle of wine after flagging down the server yet another time about where our bottle was. We were a party of 7ppl, and would have easily drank 3 bottles of wine had we been properly attended to.An hour after the appetizers were finished, we flagged down a gentleman who looked like a manager, so we could inquire about our entrees. This entire hour, we saw very little evidence of any type of service happening throughout the entire dining room. The "Manager" apologized for the delay, and explained they were experiencing some issues in the kitchen, and that our entrees would be delayed. Delayed even more than the hour we were already waiting after we finished our appetizers? He said yes, maybe another 20 or 30 minutes, due to the kitchen wanting to make sure our chicken was fully cooked... the real question is, why did we have to inquire about our food, before being told that there was an issue? The manager left the table, 10 mins later we received the pasta, still waiting on 2 chicken dishes and our escarole. The escarole was dropped next, we were already on the tail end of our pasta. A 2nd "Manager" came by to check in while we were eating our pastas, we explained our situation and how horrible the overall experience had been since we sat down. She apologized, and assured us she would take care of the appetizers and check on our other entrees. An hour and a half after we ordered, we reviewed the 2 chicken dishes. We did not see our server for the entire time between courses, couldn't order another bottle of wine, and frankly it came to a point where we didn't even want more wine, because we didn't want to have to wait any longer or give the establishment another dime.We had asked for more water when the chicken came, had to flag down a busser to ask for water again, and still had zero water on the table. The "Manager" said she would send us a dessert for the experience (we were also there for a B-Day) and we reluctantly agreed to the offer, even though we didn't want to wait any longer for the dessert. We asked for the check at the same time, because again, we didn't know how long it would take to see someone who worked there. 20 minutes later we received the dessert, I walked to the front host stand to ask to pay our bill. That took another 20 minutes.My assessment is that they were understaffed, and that the entire team had not been trained properly, from the "Managers" to the server, to the busser who kept trying to clear our plates prematurely... there was zero presence on the floor, and anytime we managed to flag someone down and ask for something, we had to wait to ask someone again, because we didn't receive it the first time.The entirety of the meal consisted of my family talking about the horrible service, and wondering how they managed to make so many missteps. I myself am in the service industry, and sometimes I can admittedly be too forgiving to service issues, however this time had taken the cake. Mistakes happen, there are a lot of moving parts in a restaurant. Even after we had complained a number of times, its as if they didn't care to turn our experience around. The server disappeared for a majority of our meal, didn't apologize even one time. We have been dining here for over 25 years, 4 times a yea
Atmosphere: 1
Food: 4
Service: 1
Restaurantji Recommends
Food was disappointing. Mussels had such little meat, I thought I was being pranked.
Great service and atmosphere. The food was delicious and timely served. Our waitress was pleasant, patient, and thorough. We were a large group.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Lunch Carmine's Salad, Fried Calamari Marinara Sauce
Im not sure the hype. Penne vodka was salty, lasagna reminded me of school lunch not italian in the slightest. Bread? The texas toast in the freezer isle was better. Calamari 7/10. Tiramisu? Go to Eataly. This is more like tiramisu curstard.Penne 00Garlic 0Calamari: 7/100
Atmosphere: 3
Food: 1
Service: 4
Carmines is a must for anyone loving Italian food. Best in the tri-state hands down! Chris was our waiter tonight who deserves a huge shout out for being extra awesome and super attentive!! Always a great meal with leftovers at Carmines! If you've never been you don't know what you're missing!!
Atmosphere: 5
Food: 5
Service: 5
It’s great comfort food . The portions are huge - 1 order for 4. Drinks were awesome.Loved itVegetarian options: Had Penne alla vodka & Portobello parmigiana
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Marsala, Salad