I’ve been to this location several times and unfortunately, my experience with one particular employee has consistently been disappointing. She’s a short, light-skinned woman with a noticeable birthmark on her face. Each time I visit, she never greets me, never smiles, and gives off an unwelcoming, negative attitude.
What’s most frustrating is how often she holds up the line just to flirt with a man—same customer every time—completely ignoring the growing number of people waiting to be served. When she finally returns to the counter, her energy is cold, grumpy, and dismissive.
The food here is great, which is why I’ve continued to return, but I’m done. I shouldn’t be paying $15 for a plate of food and receiving such poor customer service.
To make matters worse, she often skimps my portions (and my friends’) while noticeably piling food onto the plates of male customers right in front of us. It feels shady, intentional, and honestly disrespectful.
This experience has ruined this location for me. I hope management seriously reevaluates who they hire to represent the brand. Consistent poor service like this drives loyal customers away
Atmosphere: 1
Food: 5
Service: 1
Alphonso White
It was very busy but my food was ready at the designated time and the order was correct.
Atmosphere: 3
Food: 5
Service: 5
J Dean
This is the best. Quick friendly service. Don't let the line fool you it moves fast. I had the charred chicken with greens. The side of broccoli with just a hint of lemon and the side of cheesy cauliflower were incredible tasty and cooked just right. Can't recommend enough
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Charred Broccoli with Lemon Side
Robert Haylock
My new favorite lunch spot :)
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Kale Caesar, Spindrift Lemon, Cashew Kale Ceasar, Charred Broccoli with Lemon Side, Roasted Sweet Potatoes Side, Fried Rice, Creamed Spinach, Tomatoes \u0026 Cucumbers Side
KellieBofNJNY
Always fresh, always good!
Atmosphere: 4
Food: 5
Service: 5
jennifer zaphor
I buy from DIG all the time, during the lunch hours it is busy and a little crazy. Today I was trying to explain my order to one of the staff members and they were extremely rude and dismissive and disrespectful. I was trying to say I wanted two bowls (one with no base) the other with a base and a side - she looked like she was already having a bad day because she kept mumbling things under her breath - then she started yelling telling me to slow down AFTER she already messed up the order which I was trying to explain to her & she was telling another staff member if they understand what I was trying to order and of course they were on her side so they said no. She then proceeded to throw my proteins in my bowl very aggressively. Unacceptable. Especially in a setting like this.
Atmosphere: 3
Food: 4
Service: 1
Allen Zhao
Somehow they manage to cut the size of baked chicken in half but charge the same
Atmosphere: 3
Food: 3
Service: 3
Joanna Melendez
Just received the most amazing customer service from Ixcel and the manager. They assisted me with a last minute large order in such a smooth and resourceful way during the middle of their lunch rush. I am so grateful for their customer service with a smile. The industry needs more of this. Thank you!!!
Atmosphere: 5
Food: 5
Service: 5
Brenda Lopez
Chicken was ok 👍 rice was very plain and actually quite hard. Mac and cheese was not good but bearable. THE CARROTS SUCKED. How do you mess up carrots? They’re good to begin with. The ladies working weren’t very welcoming. Overall dry and flavorless meal
H H
This is our first time trying DIG, and we already love it. You can really tell they use quality ingredients and great cooking techniques in every bite. Unlike many fast food places where the food tends to be too salty for our taste, this one strikes the perfect balance—flavorful without being overly salty. The staff there are also very friendly.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Original Crispy Chicken Sandwich, Charred Chicken Side, Roasted Sweet Potatoes Side
I’m posting a one star review to draw attention to the forks. The cheap plastic forks do not puncture the food. Please provide flatware with sufficient structural integrity to eat lunch with.
Atmosphere: 2
Food: 3
Service: 5
Leopoldo Narciso
Fast service. Little cheap on the meat, but hey I guess every place skimps on the meat. Im really here for the $10 off coupon for writing this review.
I’ve been to this location several times and unfortunately, my experience with one particular employee has consistently been disappointing. She’s a short, light-skinned woman with a noticeable birthmark on her face. Each time I visit, she never greets me, never smiles, and gives off an unwelcoming, negative attitude.
What’s most frustrating is how often she holds up the line just to flirt with a man—same customer every time—completely ignoring the growing number of people waiting to be served. When she finally returns to the counter, her energy is cold, grumpy, and dismissive.
The food here is great, which is why I’ve continued to return, but I’m done. I shouldn’t be paying $15 for a plate of food and receiving such poor customer service.
To make matters worse, she often skimps my portions (and my friends’) while noticeably piling food onto the plates of male customers right in front of us. It feels shady, intentional, and honestly disrespectful.
This experience has ruined this location for me. I hope management seriously reevaluates who they hire to represent the brand. Consistent poor service like this drives loyal customers away
Atmosphere: 1
Food: 5
Service: 1
It was very busy but my food was ready at the designated time and the order was correct.
Atmosphere: 3
Food: 5
Service: 5
This is the best. Quick friendly service. Don't let the line fool you it moves fast. I had the charred chicken with greens. The side of broccoli with just a hint of lemon and the side of cheesy cauliflower were incredible tasty and cooked just right. Can't recommend enough
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Charred Broccoli with Lemon Side
My new favorite lunch spot :)
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Kale Caesar, Spindrift Lemon, Cashew Kale Ceasar, Charred Broccoli with Lemon Side, Roasted Sweet Potatoes Side, Fried Rice, Creamed Spinach, Tomatoes \u0026 Cucumbers Side
Always fresh, always good!
Atmosphere: 4
Food: 5
Service: 5
I buy from DIG all the time, during the lunch hours it is busy and a little crazy.
Today I was trying to explain my order to one of the staff members and they were extremely rude and dismissive and disrespectful. I was trying to say I wanted two bowls (one with no base) the other with a base and a side - she looked like she was already having a bad day because she kept mumbling things under her breath - then she started yelling telling me to slow down AFTER she already messed up the order which I was trying to explain to her & she was telling another staff member if they understand what I was trying to order and of course they were on her side so they said no. She then proceeded to throw my proteins in my bowl very aggressively. Unacceptable. Especially in a setting like this.
Atmosphere: 3
Food: 4
Service: 1
Somehow they manage to cut the size of baked chicken in half but charge the same
Atmosphere: 3
Food: 3
Service: 3
Just received the most amazing customer service from Ixcel and the manager. They assisted me with a last minute large order in such a smooth and resourceful way during the middle of their lunch rush. I am so grateful for their customer service with a smile. The industry needs more of this. Thank you!!!
Atmosphere: 5
Food: 5
Service: 5
Chicken was ok 👍 rice was very plain and actually quite hard. Mac and cheese was not good but bearable. THE CARROTS SUCKED. How do you mess up carrots? They’re good to begin with. The ladies working weren’t very welcoming. Overall dry and flavorless meal
This is our first time trying DIG, and we already love it. You can really tell they use quality ingredients and great cooking techniques in every bite. Unlike many fast food places where the food tends to be too salty for our taste, this one strikes the perfect balance—flavorful without being overly salty. The staff there are also very friendly.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Original Crispy Chicken Sandwich, Charred Chicken Side, Roasted Sweet Potatoes Side
Restaurantji Recommends
I like the new burger recipe!!
Atmosphere: 3
Food: 4
Service: 2
Yummy food
Atmosphere: 5
Food: 5
Service: 5
Great meal, lots of protein
Atmosphere: 5
Food: 5
Service: 5
I’m posting a one star review to draw attention to the forks. The cheap plastic forks do not puncture the food. Please provide flatware with sufficient structural integrity to eat lunch with.
Atmosphere: 2
Food: 3
Service: 5
Fast service. Little cheap on the meat, but hey I guess every place skimps on the meat. Im really here for the $10 off coupon for writing this review.
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