Ordered a BLT an the bacon was beyond cold & dry obviously pre cooked the worst ever would never eat here or recommend to anyone
Atmosphere: 1
Food: 1
Service: 3
Lisa Abreu
The worst five guys. I ordered a milkshake and the DoorDash came with a straw in a bag and didn’t get my milk shake
Atmosphere: 1
Food: 1
Service: 1
Chuck Park
Desmond! Hardest working, most attentive guy at this location. Great service. Clean. Despite being in the heart of touristville.
ceyda tetik
Very delicious juicy burgers
Atmosphere: 5
Food: 5
Service: 5
Tina Torabi
This was honestly one of the worst experiences I’ve ever had at a Five Guys. I was excited to come to the Five Guys in Times Square last Wednesday night November 12th because it was my first time visiting NYC and I’d heard so much about this location. Unfortunately, the manager could not have been more unprofessional if she tried. I don’t know her name but she was kind of slim light skinned and prettyish. Her attitude was nasty, and she acted like helping a customer was the biggest inconvenience in the world. My food took forever..way longer than it should have. Five Guys needs to seriously reevaluate who they put in charge, because her attitude is definitely driving customers away.
Atmosphere: 1
Food: 3
Service: 1
BLAK21:JACK
JUSsT FEW WORDS SUMMARIZES EVERYTHING🤟🏽
Atmosphere: 4
Food: 4
Service: 4
Aleksander
Great, high-quality burgers and more. It's safe to say it's one of New York's signature spots.
Atmosphere: 5
Food: 4
Service: 4
Jose (Abdul_Sami Kareem Abu)
The food is extremely luscious. Good quality. Great people, the atmosphere very good. Staff communicate well. Its a great place to bring family members to enjoy and try thier luscious burgers and fries
Atmosphere: 5
Food: 5
Service: 5
los ultrainstintos
He has cockroaches! It's disgusting
Yuriy Esperson
Overcrowded dew to location. Men's restroom out of service. There is no free peanuts as in the other location are provided.
Best Burgers hands down. We’ve been to this location multiple times on our vacations here to New York. Each time we’ve received the same great customer service on top of that big burst of flavor once you bite into their wonderfully made Bacon Cheeseburger lol. Awesome job!
Atmosphere: 5
Food: 5
Service: 5
Ana Rita
They serve large portions. The burger was not good tempered. The fries were all wet and not good ! We had a very unpleasant moment with some guy from the stress who just came in ..
Atmosphere: 2
Food: 4
Service: 3
Amy Turnbull
Was advised to try here as apparently better than the UK five guys. Sadly strongly disagree, I understand it's in one of the busy places in the world but to sit and watch my partner standing patiently waiting for our order by the collection waiting for our food for 20-30 minutes while watching the young staff (all looked to be immature and under 30) arguing with one another not sure if it was just an off day but as a tourist it was just off putting. Food was ok, nothing special. Definitely prefer our UK branch at Newcastle metro centre always delicious and fast with great customer service.
Ordered a BLT an the bacon was beyond cold & dry obviously pre cooked the worst ever would never eat here or recommend to anyone
Atmosphere: 1
Food: 1
Service: 3
The worst five guys. I ordered a milkshake and the DoorDash came with a straw in a bag and didn’t get my milk shake
Atmosphere: 1
Food: 1
Service: 1
Desmond! Hardest working, most attentive guy at this location. Great service. Clean. Despite being in the heart of touristville.
Very delicious juicy burgers
Atmosphere: 5
Food: 5
Service: 5
This was honestly one of the worst experiences I’ve ever had at a Five Guys. I was excited to come to the Five Guys in Times Square last Wednesday night November 12th because it was my first time visiting NYC and I’d heard so much about this location. Unfortunately, the manager could not have been more unprofessional if she tried. I don’t know her name but she was kind of slim light skinned and prettyish. Her attitude was nasty, and she acted like helping a customer was the biggest inconvenience in the world. My food took forever..way longer than it should have. Five Guys needs to seriously reevaluate who they put in charge, because her attitude is definitely driving customers away.
Atmosphere: 1
Food: 3
Service: 1
JUSsT FEW WORDS SUMMARIZES EVERYTHING🤟🏽
Atmosphere: 4
Food: 4
Service: 4
Great, high-quality burgers and more. It's safe to say it's one of New York's signature spots.
Atmosphere: 5
Food: 4
Service: 4
The food is extremely luscious. Good quality. Great people, the atmosphere very good. Staff communicate well. Its a great place to bring family members to enjoy and try thier luscious burgers and fries
Atmosphere: 5
Food: 5
Service: 5
He has cockroaches! It's disgusting
Overcrowded dew to location. Men's restroom out of service. There is no free peanuts as in the other location are provided.
Atmosphere: 3
Food: 4
Service: 3
Restaurantji Recommends
Some of the best burgers i had ever
Atmosphere: 3
Food: 5
Service: 4
The burgers are SUPER FRESH & JUICY!!!!!!😋😋😋😋
Atmosphere: 5
Food: 5
Service: 5
Best Burgers hands down. We’ve been to this location multiple times on our vacations here to New York. Each time we’ve received the same great customer service on top of that big burst of flavor once you bite into their wonderfully made Bacon Cheeseburger lol. Awesome job!
Atmosphere: 5
Food: 5
Service: 5
They serve large portions. The burger was not good tempered. The fries were all wet and not good !
We had a very unpleasant moment with some guy from the stress who just came in ..
Atmosphere: 2
Food: 4
Service: 3
Was advised to try here as apparently better than the UK five guys.
Sadly strongly disagree, I understand it's in one of the busy places in the world but to sit and watch my partner standing patiently waiting for our order by the collection waiting for our food for 20-30 minutes while watching the young staff (all looked to be immature and under 30) arguing with one another not sure if it was just an off day but as a tourist it was just off putting.
Food was ok, nothing special. Definitely prefer our UK branch at Newcastle metro centre always delicious and fast with great customer service.
Atmosphere: 2
Food: 3
Service: 2
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