10/28/2024 I got a latte it was not very good, it’s doesn’t give out the aroma of an espresso should have, and was bitter. Service was not bad, but it wasn’t very good either. For example- my coworker who came with me asked where the straw was and the guy just pointed to it with a straight face. Nothing wrong with that, but we didn’t feel welcomed. We worked close by and the chances of us getting coffee somewhere else is very high.
Service: 3
Dolly Lestra
Nobody serving and no staff present for more than 15 minutes for breakfast at 11am on
Food: 5
Service: 1
Gregorio Gonzalez
Best coffee around lower Manhattan
Parking: Parking is not a good option here,this place is inside the mall in lower Manhattan
Very mediocre customer service. Croissant wasn't warmed up properly and tasted a bit stale.
Atmosphere: 4
Food: 2
Service: 1
Mauro Gonzalez
Good food and coffee variety, but the barista was very rude. Customer service could improve
Atmosphere: 3
Food: 5
Service: 2
Hewan K
Beware of the prices! The cashier charged me $1 more than the price on the menu price on the wall. Similar issue happened to me at their DC location. I need to stop going here
Gabrielle Malvasi
This was my preferred coffee spot as a World Trade Center employee (in Customer Experience) until the ridiculous customer service experience I just had.
I ordered a simple cold brew with half and half on the app during my commute. When I picked it up, the "coffee" was ivory. There was even a reservoir of cream at the base of the cup. It got even lighter as it mixed. I asked for a new one, stating it was way too much cream and minimal coffee. The barista called over the manager, who asked me "what's the problem", in which I explained the above. He asked me why I didn't indicate that I wanted less cream, although that's not an option on the app. He then told me it was wasteful, and to next time order in the store and pour it myself.
"Come to the counter and I'll show you how to order", is exactly what he said. He proceeds to make me a new one, adds a MICRO droplet of cream and says, "how's this?" with a petty attitude. I said perfect, and left, to never return again.
Starbucks, which has much kinder service and arguably better coffee, would never turn down, argue, or question a customer if requesting a replacement. Mind you, the cafe was completely empty on a Monday morning. And my order couldn't have been more simple, a cold brew with cream. For nearly $8 nonetheless...
The only thing wasted was my time, not the cream with a splash of coffee. Go to Birch in Fulton Center. Or Eataly. or Blue Bottle. Or literally anywhere else.
#explorewtc
Atmosphere: 3
Service: 1
David Qiu
Great place for coffee - super nice owner
Alexis MCGOVERN
Lucky enough to have a For Five in the same building as my office, it’s my go to spot for an afternoon pick me up! Amazing coffee selection and pastries (their cookies are a must try- a fan favorite for my team) but my favorite go to order is their iced matcha! The staff is excellent as well (shout out to Alex!), always friendly and a pleasure to talk to. Definitely check them out if you’re in Brookfield Place!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Iced Latte, The Louie, Chocolate Chip, The Five, Croissant
John
Rude staff drive away customers. Rent must be high, probably not a good idea to employ staff that hurts your business.
Very Polite. Greeted me the minute I stepped to the counter. The Gothman Mocha was well made. Definitely recommend this Coffee Shop !
Atmosphere: 5
Food: 5
Service: 5
J Kim
Terrible service and seriously I won’t go back again. Coffee was fine, but that one grumpy guy really ruined my day. Other smaller coffee places at the hudson esat are so much better like Mah -ze Dahr or Olive’s. Don’t waist your money and time.
Service: 1
Juan P Garcia
Really really bad service. The girl making your coffee is not kind, rude, and ruins the whole experience. Also, they have a menu on the wall with cheaper prices but when they charge you they use the printed one which is more expensive. Here I was encouraging a smaller coffee shop. I will stay with other coffee chains.
Service: 1
Radhi Alkhowar
The service is very bad
Service: 1
George Odonnell
Coffee isn’t very good, employees on their phone and rude, won’t go back
10/28/2024 I got a latte it was not very good, it’s doesn’t give out the aroma of an espresso should have, and was bitter. Service was not bad, but it wasn’t very good either. For example- my coworker who came with me asked where the straw was and the guy just pointed to it with a straight face. Nothing wrong with that, but we didn’t feel welcomed. We worked close by and the chances of us getting coffee somewhere else is very high.
Service: 3
Nobody serving and no staff present for more than 15 minutes for breakfast at 11am on
Food: 5
Service: 1
Best coffee around lower Manhattan
Parking: Parking is not a good option here,this place is inside the mall in lower Manhattan
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chocolate Croissant, Croissant
Very mediocre customer service. Croissant wasn't warmed up properly and tasted a bit stale.
Atmosphere: 4
Food: 2
Service: 1
Good food and coffee variety, but the barista was very rude. Customer service could improve
Atmosphere: 3
Food: 5
Service: 2
Beware of the prices! The cashier charged me $1 more than the price on the menu price on the wall. Similar issue happened to me at their DC location. I need to stop going here
This was my preferred coffee spot as a World Trade Center employee (in Customer Experience) until the ridiculous customer service experience I just had.
I ordered a simple cold brew with half and half on the app during my commute. When I picked it up, the "coffee" was ivory. There was even a reservoir of cream at the base of the cup. It got even lighter as it mixed. I asked for a new one, stating it was way too much cream and minimal coffee. The barista called over the manager, who asked me "what's the problem", in which I explained the above. He asked me why I didn't indicate that I wanted less cream, although that's not an option on the app. He then told me it was wasteful, and to next time order in the store and pour it myself.
"Come to the counter and I'll show you how to order", is exactly what he said. He proceeds to make me a new one, adds a MICRO droplet of cream and says, "how's this?" with a petty attitude. I said perfect, and left, to never return again.
Starbucks, which has much kinder service and arguably better coffee, would never turn down, argue, or question a customer if requesting a replacement. Mind you, the cafe was completely empty on a Monday morning. And my order couldn't have been more simple, a cold brew with cream. For nearly $8 nonetheless...
The only thing wasted was my time, not the cream with a splash of coffee. Go to Birch in Fulton Center. Or Eataly. or Blue Bottle. Or literally anywhere else.
#explorewtc
Atmosphere: 3
Service: 1
Great place for coffee - super nice owner
Lucky enough to have a For Five in the same building as my office, it’s my go to spot for an afternoon pick me up! Amazing coffee selection and pastries (their cookies are a must try- a fan favorite for my team) but my favorite go to order is their iced matcha! The staff is excellent as well (shout out to Alex!), always friendly and a pleasure to talk to. Definitely check them out if you’re in Brookfield Place!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Iced Latte, The Louie, Chocolate Chip, The Five, Croissant
Rude staff drive away customers. Rent must be high, probably not a good idea to employ staff that hurts your business.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Very Polite. Greeted me the minute I stepped to the counter.
The Gothman Mocha was well made.
Definitely recommend this Coffee Shop !
Atmosphere: 5
Food: 5
Service: 5
Terrible service and seriously I won’t go back again. Coffee was fine, but that one grumpy guy really ruined my day. Other smaller coffee places at the hudson esat are so much better like Mah -ze Dahr or Olive’s. Don’t waist your money and time.
Service: 1
Really really bad service. The girl making your coffee is not kind, rude, and ruins the whole experience. Also, they have a menu on the wall with cheaper prices but when they charge you they use the printed one which is more expensive.
Here I was encouraging a smaller coffee shop. I will stay with other coffee chains.
Service: 1
The service is very bad
Service: 1
Coffee isn’t very good, employees on their phone and rude, won’t go back
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