I've been living in the Ritz Plaza building for four years and have given this café multiple chances, but the experience has been consistently weird. While the coffee itself is great, the staff's incompetence and rudeness make every visit frustrating.
Examples of their repeated failures: Ordering two large coffees, getting only one small coffee—how hard is it to listen? Being charged incorrectly, with random price changes that don’t match the order. Rude attitude towards non-whites.
These issues never happen at Starbucks or Dunkin. Train your staff properly—basic customer service and common decency shouldn't be too much to ask especially in a diverse NYC neighborhood.
Service: 1
Krystsina H
Very limited bakery options and overpriced. Coffee was just alright. But location is good !
Atmosphere: 4
Food: 3
Service: 4
Recommended dishes: Nutella, Plain Croissant
Omar Alami
Very tight space, a few people max it out. I couldn't stay and wait, left, not worth it.
Atmosphere: 1
Tsvetelina Gesheva
Amazing lavazza coffee
Dawn Sweetman
My daughter goes to school nearby and we stop at this cute Bakery some mornings to get a nutella bombolone as a special treat for her. Great food, great staff, great service. They are the best!
Atmosphere: 5
Food: 5
Service: 5
Emanuele Giovannini
A very nice coffee in a City that I love
Noa B.
After spending three months in the US, I was finally able to get my hands on some real coffee that isn't served in a to-go cup. The Lavazza coffee smell brought me back home. The cornetto con Nutella was fantastic. Staff is great!
Atmosphere: 5
Food: 5
Service: 5
Eric Hsiao
Small place near broadway with phenomenal pastries. Would definitely recommend!
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Nutella, Panino Caldo Pressed Ham & Cheese
T P
We really liked the breakfast we ate. Very delicious coffee and yogurt with granola and fruits. I would return.
Atmosphere: 4
Food: 4
Service: 4
Ippazio Aradeo
Finally an Italian coffee! In a week in New York, many passed off a ciofega as an Italian Style espresso.
But only at the farm did I find real quality coffee (Lavazza) and superior quality croissants and bombs.
P.S. I think the bomb was among the best I've ever eaten, not greasy and soft.
P.p.s. the price is high, but in New York you pay for quality, and rightly so.
We Italians are badly used to it. 3 coffees to take away and 3 empty croissants 26 dollars!
Atmosphere: 4
Food: 2
Service: 3
Joshua Clements
Staying at a Times Square Hotel and didn't want Starbucks or Dunkin, found this little place nearby. Enjoyed hot and iced coffee and muffin, with many other choices available. Good service. Many locals coming and going while I was there, which is a very good sign. Definitely choose Masseria over Starbucks or Dunkin.
Parking: Like most of NYC, paid street parking.
Kid-friendliness: Many choices, easy to see.
Wheelchair accessibility: Accessible.
Atmosphere: 4
Food: 4
Service: 5
Andrew Bates
Small but efficient caffe with great outdoor space.
Atmosphere: 5
Service: 5
Brian Kim
Very modern and good vibe place. Good coffee and sandwiches. But if the staff is more kind, it will be the perfect place. Long wait lines expected at the morning.
I've been living in the Ritz Plaza building for four years and have given this café multiple chances, but the experience has been consistently weird. While the coffee itself is great, the staff's incompetence and rudeness make every visit frustrating.
Examples of their repeated failures:
Ordering two large coffees, getting only one small coffee—how hard is it to listen?
Being charged incorrectly, with random price changes that don’t match the order.
Rude attitude towards non-whites.
These issues never happen at Starbucks or Dunkin.
Train your staff properly—basic customer service and common decency shouldn't be too much to ask especially in a diverse NYC neighborhood.
Service: 1
Very limited bakery options and overpriced. Coffee was just alright. But location is good !
Atmosphere: 4
Food: 3
Service: 4
Recommended dishes: Nutella, Plain Croissant
Very tight space, a few people max it out. I couldn't stay and wait, left, not worth it.
Atmosphere: 1
Amazing lavazza coffee
My daughter goes to school nearby and we stop at this cute Bakery some mornings to get a nutella bombolone as a special treat for her. Great food, great staff, great service. They are the best!
Atmosphere: 5
Food: 5
Service: 5
A very nice coffee in a City that I love
After spending three months in the US, I was finally able to get my hands on some real coffee that isn't served in a to-go cup. The Lavazza coffee smell brought me back home. The cornetto con Nutella was fantastic. Staff is great!
Atmosphere: 5
Food: 5
Service: 5
Small place near broadway with phenomenal pastries. Would definitely recommend!
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Nutella, Panino Caldo Pressed Ham & Cheese
We really liked the breakfast we ate. Very delicious coffee and yogurt with granola and fruits. I would return.
Atmosphere: 4
Food: 4
Service: 4
Finally an Italian coffee!
In a week in New York, many passed off a ciofega as an Italian Style espresso.
But only at the farm did I find real quality coffee (Lavazza) and superior quality croissants and bombs.
P.S. I think the bomb was among the best I've ever eaten, not greasy and soft.
P.p.s. the price is high, but in New York you pay for quality, and rightly so.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Amazing coffee, but very expensive
Atmosphere: 2
Food: 5
Service: 4
We Italians are badly used to it.
3 coffees to take away and 3 empty croissants 26 dollars!
Atmosphere: 4
Food: 2
Service: 3
Staying at a Times Square Hotel and didn't want Starbucks or Dunkin, found this little place nearby. Enjoyed hot and iced coffee and muffin, with many other choices available. Good service. Many locals coming and going while I was there, which is a very good sign. Definitely choose Masseria over Starbucks or Dunkin.
Parking: Like most of NYC, paid street parking.
Kid-friendliness: Many choices, easy to see.
Wheelchair accessibility: Accessible.
Atmosphere: 4
Food: 4
Service: 5
Small but efficient caffe with great outdoor space.
Atmosphere: 5
Service: 5
Very modern and good vibe place. Good coffee and sandwiches. But if the staff is more kind, it will be the perfect place. Long wait lines expected at the morning.
Atmosphere: 5
Food: 5
Service: 4
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