I ordered an iced mocha, and unfortunately it was a really poor experience. There was unmelted sugar sitting at the bottom of the cup, which made the drink gritty and unpleasant to drink. The overall flavor was also off — overly sweet and bitter, with no real balance between coffee and chocolate.
For a coffee shop, this is a pretty basic issue. I hope more attention can be paid to drink preparation and quality control.
Atmosphere: 3
Food: 1
Service: 1
B Ellis
I usually love the egg power frittata its made perfect. Last Saturday n today is was terrible. Salty over seasoned over cooked. Whoever cooks on Saturday is putting too much seasoning on the eggs. Im African American so if I say its over season n nasty trust me it is. I'm very disappointed.
Food: 2
Vivian Tian
I visit this place often because I’m on their beverage subscription. The staff are always friendly and welcoming, which I really appreciate. However, the quality of the drinks has been inconsistent. The biggest issue is that my cup is often only 2/3 to 3/4 full, especially during rush hours. Since I’m on the subscription, I usually let it slide, but if I were paying full price I’d be pretty frustrated to get less than a full drink. Overall, it’s a convenient spot with good service, but they really need to improve consistency and make sure customers get the full value of their order.
Atmosphere: 4
Food: 3
Service: 5
Jack Kaye
I've ordered from them via Uber Eats several times, and almost every time the order is messed up. Today's order they forgot one item, gave me the wrong item for the potato chips, and the sandwich was cut in a way that made it difficult to eat. I won't be ordering again, unless I'm there in person
Atmosphere: 2
Food: 2
Service: 2
Jens Jaanimägi
I am a Pret regular and even have their subscription, but this location is always severely understaffed and wait times are crazy long with severe delays even when preordering online for a certain time.
The workers are doing their best, it is clearly a management issue.
Atmosphere: 2
Food: 3
Service: 2
Prof. Mike S.Jermey
Disappointing , the coffee was just machine made , nothing hand crafted . Just pressing bottom like vending machine .
Atmosphere: 3
Food: 2
Service: 3
Nichole Messam
I ordered from Ubereats and every time there’s something missing and it’s frustrating considering I’m still a paying customer. I JUST got my order from ubereats and I’m missing a drink. Ubereats is waiting 48hrs to issue me a refund because poor service. Not only that I still had to end up buying additional food from Dunkin Donuts because I have people over. So not all that, yall have cost me to spend more money. DO NOT ORDER YOUR FOOD FROM HERE!
Food: 2
Service: 1
Jackie Hyun
Coffee is good, the tables need to be cleaned up, a bit messy everytime I go.
Atmosphere: 3
Food: 5
Service: 5
Rumsha Elahi
Can you update the hours? Google says it’s 6 but a worker there said it’s now 8? It’s so confusing.
I give one star because here I met the rudest cashier in town. Zero courtesy. If it hadn’t been for a kind colleague of hers, I wouldn’t have been told the bathroom code again — she had mumbled it to me under her breath the first time. She made me feel like an idiot. I will never come back to this place.
Atmosphere: 1
Food: 5
Service: 1
Walter Lerchner
Our go-to place when traveling
Atmosphere: 4
Food: 5
Service: 5
Fabio Arangio
Good iced teas and latte, personnel very nice and patient. Service super fast. Maybe the space can be organized better with more seating. In general, a good place for a snack or refreshing drink.
Atmosphere: 3
Food: 5
Service: 5
personal-external-reachout-no-identity
Walk inside, look to your right, you will see many descriptive words... So, this pret is the exact, definitive opposite of all of those descriptions.
Training is suggested.
Your only competitive advantage is your subscription. Literally no single other reason that I go there.
Atmosphere: 2
Food: 3
Service: 2
Cherie B
This is my first time visiting this establishment, but I am a frequent buyer at other locations. The service was extremely horrible. The cashier was unapproachable and appeared to have a disliking for her job as I ordered a simple cookie. The cookie didn’t meet the general standards of any Pret locations. Training is suggested.
I ordered an iced mocha, and unfortunately it was a really poor experience.
There was unmelted sugar sitting at the bottom of the cup, which made the drink gritty and unpleasant to drink. The overall flavor was also off — overly sweet and bitter, with no real balance between coffee and chocolate.
For a coffee shop, this is a pretty basic issue. I hope more attention can be paid to drink preparation and quality control.
Atmosphere: 3
Food: 1
Service: 1
I usually love the egg power frittata its made perfect. Last Saturday n today is was terrible. Salty over seasoned over cooked. Whoever cooks on Saturday is putting too much seasoning on the eggs. Im African American so if I say its over season n nasty trust me it is. I'm very disappointed.
Food: 2
I visit this place often because I’m on their beverage subscription. The staff are always friendly and welcoming, which I really appreciate. However, the quality of the drinks has been inconsistent. The biggest issue is that my cup is often only 2/3 to 3/4 full, especially during rush hours. Since I’m on the subscription, I usually let it slide, but if I were paying full price I’d be pretty frustrated to get less than a full drink. Overall, it’s a convenient spot with good service, but they really need to improve consistency and make sure customers get the full value of their order.
Atmosphere: 4
Food: 3
Service: 5
I've ordered from them via Uber Eats several times, and almost every time the order is messed up. Today's order they forgot one item, gave me the wrong item for the potato chips, and the sandwich was cut in a way that made it difficult to eat. I won't be ordering again, unless I'm there in person
Atmosphere: 2
Food: 2
Service: 2
I am a Pret regular and even have their subscription, but this location is always severely understaffed and wait times are crazy long with severe delays even when preordering online for a certain time.
The workers are doing their best, it is clearly a management issue.
Atmosphere: 2
Food: 3
Service: 2
Disappointing , the coffee was just machine made , nothing hand crafted . Just pressing bottom like vending machine .
Atmosphere: 3
Food: 2
Service: 3
I ordered from Ubereats and every time there’s something missing and it’s frustrating considering I’m still a paying customer. I JUST got my order from ubereats and I’m missing a drink. Ubereats is waiting 48hrs to issue me a refund because poor service. Not only that I still had to end up buying additional food from Dunkin Donuts because I have people over. So not all that, yall have cost me to spend more money. DO NOT ORDER YOUR FOOD FROM HERE!
Food: 2
Service: 1
Coffee is good, the tables need to be cleaned up, a bit messy everytime I go.
Atmosphere: 3
Food: 5
Service: 5
Can you update the hours? Google says it’s 6 but a worker there said it’s now 8? It’s so confusing.
Atmosphere: 3
Food: 3
Service: 4
Understaffed severely
Restaurantji Recommends
I give one star because here I met the rudest cashier in town. Zero courtesy. If it hadn’t been for a kind colleague of hers, I wouldn’t have been told the bathroom code again — she had mumbled it to me under her breath the first time. She made me feel like an idiot. I will never come back to this place.
Atmosphere: 1
Food: 5
Service: 1
Our go-to place when traveling
Atmosphere: 4
Food: 5
Service: 5
Good iced teas and latte, personnel very nice and patient. Service super fast. Maybe the space can be organized better with more seating. In general, a good place for a snack or refreshing drink.
Atmosphere: 3
Food: 5
Service: 5
Walk inside, look to your right, you will see many descriptive words... So, this pret is the exact, definitive opposite of all of those descriptions.
Training is suggested.
Your only competitive advantage is your subscription. Literally no single other reason that I go there.
Atmosphere: 2
Food: 3
Service: 2
This is my first time visiting this establishment, but I am a frequent buyer at other locations. The service was extremely horrible. The cashier was unapproachable and appeared to have a disliking for her job as I ordered a simple cookie. The cookie didn’t meet the general standards of any Pret locations. Training is suggested.
Food: 1
Service: 1
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