This place doesn’t deserve any tip at all. The service was really bad. I was at a Chinese rice noodle restaurant, and the front desk staff couldn’t speak Chinese—though I’m not sure if they were pretending. What’s even more ridiculous is that after I gave a tip, when I finished eating and left my tray on the table, the staff rudely told me to clear it myself. When I asked how to put it, their attitude was still terrible. With service like this, how can they even expect a tip?
Atmosphere: 1
Food: 1
Service: 1
Caro Geffroy
This place knows what customers want. Upon meeting the host, every personnel member displayed notable friendliness. The food and service here deserve five stars. The service was smooth, meals came promptly, and everything was delicious. This restaurant provides reliable results.
Atmosphere: 5
Food: 4
Service: 4
Karina Loja
Great place great prices and very good food
Atmosphere: 4
Food: 4
Service: 4
Tanh Zeta
Warning to regular customers: They are changing the recipe without notice. Not only was my 'mild' dish intensely spicy, but they've also removed the celery. The food is completely different now, and I couldn't eat it. What's worse is the appalling customer service. The staff I spoke to took zero responsibility and the 20% discount they offered is frankly insulting, as I will never be ordering from here again. A complete failure in both product and service.
Atmosphere: 1
Food: 1
Service: 1
John Liang
Silky offers authentic Chinese dishes in midtown. The food was delicious but can be more spicy than anticipated so order accordingly. It gets busy during lunch but didn't have to wait too long. Would recommend ordering ahead of time to skip the line. The prices are standard ($16-$20) with recent price increases everywhere. Would come again to try the rest of the menu.
Atmosphere: 4
Food: 4
Service: 4
eBell05
Had a terrible experience. I accidentally ordered to the wrong Silky Kitchen (this one), but immediately caught it and called them to let them know of the mistake. I stopped them in time from making/wasting the food. When I asked what the options were for this cancellation, they told me cancellation would not be possible because I ordered from their website (?). They would instead write my name down and I should come up to the midtown location at another time to get my order. I told them I didn't want to travel to midtown to get an order, but I would be happy to take the order from my local Silky where I was trying to order from anyway. They said no, and they would need to call the owner (??). I explained that I am a regular customer who must have ordered at the Brooklyn location close to 50 times. They call me back (which I guess is a small miracle in its self, credit to the manager for that), but still can’t help me.
Won't offer a refund. Won't allow me to transfer the order. Why would you punish a customer who is using your preferred method of online ordering? What a misguided hot mess this management is. Too bad because I really like their food. Big let down from a business I have continuously supported.
Chuq
Overpriced and not tasty. Tastes like it was from a packet and not homemade
Rob
Some of the best tasting food you can find in Asian cuisine!
Atmosphere: 4
Food: 5
Service: 5
Yixian Cheng
The best, the food is very authentic. The meat is a lot. The food is fast
This place doesn’t deserve any tip at all. The service was really bad. I was at a Chinese rice noodle restaurant, and the front desk staff couldn’t speak Chinese—though I’m not sure if they were pretending. What’s even more ridiculous is that after I gave a tip, when I finished eating and left my tray on the table, the staff rudely told me to clear it myself. When I asked how to put it, their attitude was still terrible. With service like this, how can they even expect a tip?
Atmosphere: 1
Food: 1
Service: 1
This place knows what customers want. Upon meeting the host, every personnel member displayed notable friendliness. The food and service here deserve five stars. The service was smooth, meals came promptly, and everything was delicious. This restaurant provides reliable results.
Atmosphere: 5
Food: 4
Service: 4
Great place great prices and very good food
Atmosphere: 4
Food: 4
Service: 4
Warning to regular customers: They are changing the recipe without notice. Not only was my 'mild' dish intensely spicy, but they've also removed the celery. The food is completely different now, and I couldn't eat it. What's worse is the appalling customer service. The staff I spoke to took zero responsibility and the 20% discount they offered is frankly insulting, as I will never be ordering from here again. A complete failure in both product and service.
Atmosphere: 1
Food: 1
Service: 1
Silky offers authentic Chinese dishes in midtown. The food was delicious but can be more spicy than anticipated so order accordingly. It gets busy during lunch but didn't have to wait too long. Would recommend ordering ahead of time to skip the line. The prices are standard ($16-$20) with recent price increases everywhere. Would come again to try the rest of the menu.
Atmosphere: 4
Food: 4
Service: 4
Had a terrible experience. I accidentally ordered to the wrong Silky Kitchen (this one), but immediately caught it and called them to let them know of the mistake. I stopped them in time from making/wasting the food. When I asked what the options were for this cancellation, they told me cancellation would not be possible because I ordered from their website (?). They would instead write my name down and I should come up to the midtown location at another time to get my order. I told them I didn't want to travel to midtown to get an order, but I would be happy to take the order from my local Silky where I was trying to order from anyway. They said no, and they would need to call the owner (??). I explained that I am a regular customer who must have ordered at the Brooklyn location close to 50 times. They call me back (which I guess is a small miracle in its self, credit to the manager for that), but still can’t help me.
Won't offer a refund. Won't allow me to transfer the order. Why would you punish a customer who is using your preferred method of online ordering? What a misguided hot mess this management is. Too bad because I really like their food. Big let down from a business I have continuously supported.
Overpriced and not tasty. Tastes like it was from a packet and not homemade
Some of the best tasting food you can find in Asian cuisine!
Atmosphere: 4
Food: 5
Service: 5
The best, the food is very authentic. The meat is a lot. The food is fast
Atmosphere: 5
Food: 5
Service: 5
Good good good
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Yummy. It's so satisfying. Decent amount of meat. I could use more noodles actually. Will come again for lunch!
Atmosphere: 5
Food: 5
Service: 5
solid spot for Chinese food !
Atmosphere: 5
Food: 5
Service: 5
Great food and great service 👌
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cuttlefish and Pork Ribs Soup Noodle墨鱼排骨, Mild
My go to spot for a piping hot, comforting bowl of noodles !! It’s such good value for how good it is.
Great spot for a quick cheap bite! Flavorful and delicious. I’ll be back again soon!
Atmosphere: 4
Food: 5
Service: 5
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