Terrible experience this morning. I went into Starbucks and I placed my order. The person behind the counter had no idea that I was watching . She had the nerve to take my muffin with her hands with no gloss. When I left Starbucks I gave my muffin to a homeless person .WTF.
Gregory M.
No Almond Milk? No oat milk? This is 2020, and I am a millennial who enjoys seeking out healthy milk alternatives. I was coerced and rushed into taking longer than I should have for deciding upon a dairy substitute as milk is a risky proposition when you sit in an office all day. Naturally, I did a 50/50 even split with the coconut and 2% milk, and boy did I face the consequences. If you are going to be the market leader in coffee and related drink products, at least have the necessary supplies. Gosh
diana guzman
Same menu everyday. No bueno
Dee Bee
Their caramel frappuccino was god awful which was surprising since they took extra long to make it. Very disappointed.
Irene C.
I went in for coffee Christmas Eve 15 mins before the closing time but I saw them cleaning up so I asked if I can still order, they said yes. My aunt was asking questions about a holiday drink and a tall African American male (who wasn't even in uniform) was very rude, not helpful, and kept saying to hurry up because they're closing... when I got my drink, I asked for whipped cream (which I had asked for when I ordered) and they said they already cleaned it and if they give me whipped cream they will have to clean it again so no. Another female employee heard this and found it very funny. I was flabbergasted. I have never received such awful service from a Starbucks, even in peak hours. The attitude and demeanor of the employees is just so appalling. There are plenty of other starbucks in the area. I will definitely go out of my way to go to a different starbucks next time.
Aaron S.
Starbucks at 599 Lexington is probably the largest branch within a couple of blocks of this one, it's close to the MTA and has a fairly good amount of seating. I came in store after trying three others without look to find a specific You are Here collection mug to take back home to the UK - this store actually had it! The staff here seemed pretty friendly and although they did seem understaffed it did seem to move rather quickly. Average pricing compared to NY Starbucks standards, which still remains much higher than other branches in the US and considerably higher to back home in the UK and most of Europe. The enterance into the store through a plastic sort of door and a small dirty porch could be worked on to make it nicer and cleaner overall and it could also be better for disabled customers, although it is step-free. It reminded me a lot of the Manchester Corporation Street / Hanging Ditch branch back home, but they managed to remove this disgusting porch and the store looks so much better, so I hope they do too! 3*
Rachel Betterbid
A Starbucks coffee is a Starbucks coffee is a Starbucks coffee... right? Wrong. I’ve had plenty of good iced coffee from Starbucks and the one from here tasted absolutely horrible.
Raquel M. Gerardo
Horrible service. The afternoon crew (after 5pm) has a horrendous attitude and work ethic. Yesterday there were 3 and a line full of people, the "barista" did not know what she was doing and had us all waiting.
Kang T.
The tall african american guy (couldnt get his name) is extremely rude. He had a very rude demeanor towards every customer and was visibly upset if you were a few seconds late in ordering your selection
Sarah Chop
The cashier was very rude when we got to the front of the line and asked me twice if I was sure I was ready to order because the last two people weren't. Then he messed up one of our two orders. When we picked up our orders we asked for one of them to be fixed and the barista pretended to fix it and just took the lid on and off. We were late so we didn't bother making a fuss. Then after I left I realized my order was made wrong too and when I got to the bottom of my coffee there were a ton of grinds at the bottom. I never leave reviews but this place has terrible staff. If I had time I would have gone back for my money and talked to a manager. It wasn't just one of them either. Worst Starbucks I've ever been to and we travel a lot and I was a barista in college. Zero stars!
The cashier was very rude when we got to the front of the line and asked me twice if I was sure I was ready to order because the last two people weren't. Then he messed up one of our two orders. When we picked up our orders we asked for one of them to be fixed and the barista pretended to fix it and just took the lid on and off. We were late so we didn't bother making a fuss. Then after I left I realized my order was made wrong too and when I got to the bottom of my coffee there were a ton of grinds at the bottom. I never leave reviews but this place has terrible staff. If I had time I would have gone back for my money and talked to a manager. It wasn't just one of them either. There was also a drink spilled all over the entrance door that had dried on there and it was hard to get in and out without getting it on your clothes. Worst Starbucks I've ever been to and we travel a lot and I was a barista in college. Zero stars!
Barbara Dorio
Great coffee was surprised at 5 in the afternoon great service
Jenny Koo
It took more than 15 minute to get my order after I placed the order on the app that it indicated to take 5-7 min!
Paige C.
Logging onto the app, virtually all items were sold out across the board, from coffee flavorings to items from the bakery. I ordered a coffee and banana. My friend ordered a coffee containing soy milk. My other friend ordered a matcha drink. My coffee was ready for pickup and I was greeted with a smile. My friends coffee wasn't prepared because they had run out of soy milk. Additionally, they ran out of matcha for my other friends drink. This is frustrating because we had already not been able to order what we really wanted, and continued to not substitute orders. We understand that there may be a problem with deliveries but the extent to which there were issues with this location was miserable. I didn't have my banana, yet. I asked the woman you greeted me and was then sent to three different staff members to ask again. Someone went in the back and grabbed a new box of bananas. When they lifted the lid, fruit flys flew out, the bananas were warm, and over ripe. I was then told to pick which one I wanted. I've never been so disappointed by fruit or the fact that staff was ok I consume it . I paid $1 for a 30c banana that wasn't even edible. There are definitely serious issues with this location. Update: More staff from my job site have used the app to order today and they have now run out of coffee. There is a serious issue with this location.
Terrible experience this morning. I went into Starbucks and I placed my order. The person behind the counter had no idea that I was watching . She had the nerve to take my muffin with her hands with no gloss. When I left Starbucks I gave my muffin to a homeless person .WTF.
No Almond Milk? No oat milk? This is 2020, and I am a millennial who enjoys seeking out healthy milk alternatives. I was coerced and rushed into taking longer than I should have for deciding upon a dairy substitute as milk is a risky proposition when you sit in an office all day. Naturally, I did a 50/50 even split with the coconut and 2% milk, and boy did I face the consequences. If you are going to be the market leader in coffee and related drink products, at least have the necessary supplies. Gosh
Same menu everyday. No bueno
Their caramel frappuccino was god awful which was surprising since they took extra long to make it. Very disappointed.
I went in for coffee Christmas Eve 15 mins before the closing time but I saw them cleaning up so I asked if I can still order, they said yes. My aunt was asking questions about a holiday drink and a tall African American male (who wasn't even in uniform) was very rude, not helpful, and kept saying to hurry up because they're closing... when I got my drink, I asked for whipped cream (which I had asked for when I ordered) and they said they already cleaned it and if they give me whipped cream they will have to clean it again so no. Another female employee heard this and found it very funny. I was flabbergasted. I have never received such awful service from a Starbucks, even in peak hours. The attitude and demeanor of the employees is just so appalling. There are plenty of other starbucks in the area. I will definitely go out of my way to go to a different starbucks next time.
Starbucks at 599 Lexington is probably the largest branch within a couple of blocks of this one, it's close to the MTA and has a fairly good amount of seating. I came in store after trying three others without look to find a specific You are Here collection mug to take back home to the UK - this store actually had it! The staff here seemed pretty friendly and although they did seem understaffed it did seem to move rather quickly. Average pricing compared to NY Starbucks standards, which still remains much higher than other branches in the US and considerably higher to back home in the UK and most of Europe. The enterance into the store through a plastic sort of door and a small dirty porch could be worked on to make it nicer and cleaner overall and it could also be better for disabled customers, although it is step-free. It reminded me a lot of the Manchester Corporation Street / Hanging Ditch branch back home, but they managed to remove this disgusting porch and the store looks so much better, so I hope they do too! 3*
A Starbucks coffee is a Starbucks coffee is a Starbucks coffee... right? Wrong. I’ve had plenty of good iced coffee from Starbucks and the one from here tasted absolutely horrible.
Horrible service. The afternoon crew (after 5pm) has a horrendous attitude and work ethic. Yesterday there were 3 and a line full of people, the "barista" did not know what she was doing and had us all waiting.
The tall african american guy (couldnt get his name) is extremely rude. He had a very rude demeanor towards every customer and was visibly upset if you were a few seconds late in ordering your selection
The cashier was very rude when we got to the front of the line and asked me twice if I was sure I was ready to order because the last two people weren't. Then he messed up one of our two orders. When we picked up our orders we asked for one of them to be fixed and the barista pretended to fix it and just took the lid on and off. We were late so we didn't bother making a fuss. Then after I left I realized my order was made wrong too and when I got to the bottom of my coffee there were a ton of grinds at the bottom. I never leave reviews but this place has terrible staff. If I had time I would have gone back for my money and talked to a manager. It wasn't just one of them either. Worst Starbucks I've ever been to and we travel a lot and I was a barista in college. Zero stars!
Restaurantji Recommends
Bad service and rude staff.
The cashier was very rude when we got to the front of the line and asked me twice if I was sure I was ready to order because the last two people weren't. Then he messed up one of our two orders. When we picked up our orders we asked for one of them to be fixed and the barista pretended to fix it and just took the lid on and off. We were late so we didn't bother making a fuss. Then after I left I realized my order was made wrong too and when I got to the bottom of my coffee there were a ton of grinds at the bottom. I never leave reviews but this place has terrible staff. If I had time I would have gone back for my money and talked to a manager. It wasn't just one of them either. There was also a drink spilled all over the entrance door that had dried on there and it was hard to get in and out without getting it on your clothes. Worst Starbucks I've ever been to and we travel a lot and I was a barista in college. Zero stars!
Great coffee was surprised at 5 in the afternoon great service
It took more than 15 minute to get my order after I placed the order on the app that it indicated to take 5-7 min!
Logging onto the app, virtually all items were sold out across the board, from coffee flavorings to items from the bakery. I ordered a coffee and banana. My friend ordered a coffee containing soy milk. My other friend ordered a matcha drink. My coffee was ready for pickup and I was greeted with a smile. My friends coffee wasn't prepared because they had run out of soy milk. Additionally, they ran out of matcha for my other friends drink. This is frustrating because we had already not been able to order what we really wanted, and continued to not substitute orders. We understand that there may be a problem with deliveries but the extent to which there were issues with this location was miserable. I didn't have my banana, yet. I asked the woman you greeted me and was then sent to three different staff members to ask again. Someone went in the back and grabbed a new box of bananas. When they lifted the lid, fruit flys flew out, the bananas were warm, and over ripe. I was then told to pick which one I wanted. I've never been so disappointed by fruit or the fact that staff was ok I consume it . I paid $1 for a 30c banana that wasn't even edible. There are definitely serious issues with this location. Update: More staff from my job site have used the app to order today and they have now run out of coffee. There is a serious issue with this location.