(Update: Yes I have let corporate know. Thank you.)
I stopped by early Oct 18 Saturday morning around 9:30 a.m. to grab coffee and breakfast before meeting friends with my wife and baby, and the woman working the coffee station (wearing a grey beanie) was unbelievably rude. I politely said “excuse me” several times to ask for the restroom code as the baby needed to be changed — completely ignored. I finally had to raise my voice just to get her attention. When she finally acknowledged me, she acted like I was inconveniencing her by existing.
If you’re going to work in a customer-facing job, basic courtesy should be the bare minimum. The attitude and unwillingness to even respond made the whole experience uncomfortable and unnecessary. It’s early, sure, but if you can’t handle being polite to paying customers, maybe it’s time to rethink working in hospitality.
To the manager and owner of this location: Is this really what Starbucks head office considers acceptable from franchise employees? If so, it reflects poorly on the value this store places on customer service and proper staff training.
Being polite isn’t optional when you’re representing a business. It’s not that hard to treat people with a little kindness and respect. If engaging with customers feels like too much effort, maybe it’s time to reconsider working in a customer-facing role. Absolutely disappointing start to the day.
Atmosphere: 1
Food: 2
Service: 1
glamsense divas
Honestly as a starbuck customer I had the worst experience ever..I stopped by and asked to use the bathroom, the manager was so rude and disrespectful after she told me I had to buy something in order to get a code, I just had coffee at another location and only stopped there because I was desperate to use the rest room..I then saw another customer and asked her since she was buying something if she could let me use her code..The little short disrespectful manager screamed at me and said she would called the cops. I was so embarrassed. I hope this starbucks will be amongst the ones closing. This policy is a real slap in the faces of their dedicated customers. I will never visit that location again, and Honestly since then I haven't been to another Starbucks.
Atmosphere: 3
Service: 1
thewillya
Great bathroom, but you should buy something to get in. Tried the built in chargers and for some reason it didn't work. Still a great place to hang out
Atmosphere: 5
Food: 4
Service: 4
Déborah Vox
The Starbucks at 55 Broad St, in the heart of the Financial District, is a great spot for both convenience and comfort in New York City. The décor is modern and stylish, but what really stands out is an old clock right in the middle of the main hall, blending beautifully with the contemporary design. The atmosphere is cozy, making it a nice place for a quick break or to get some work done on your laptop.
The store offers a working area and, as in most Starbucks locations, provides free Wi-Fi for customers. It’s also accessible, with easy access for people with reduced mobility.
I placed my order through the official website and picked it up at the store: the packaging was very well made and secure, so I was able to take my latte home safely. Back at home, I enjoyed it with a simple buttered bread I toasted on the pan — a Brazilian touch that made the experience even better.
The menu includes many different coffee options and quick bites for any time of the day. The mugs and tumblers available for purchase are also beautiful souvenirs to take from NYC.
I was warmly welcomed by the staff, who were friendly and efficient with my order. 🌟 Highly recommended for anyone in the area looking for quality coffee, great service, and a pleasant atmosphere to either relax or get some work done.
Atmosphere: 5
Food: 5
Service: 5
Laura Reyes
If you like sour drinks to refresh you. Thanks. Iced passion tea add peach juice light !!!!
Atmosphere: 5
Food: 5
Service: 5
Dominique Garner
Great place right in the middle of Wall Street and Broad Street!!! Ten minutes away from the Staten Island Ferry!!!
Nan Liu
After touring the bull statue, I finished taking photos of the stock exchange in New York. I wanted to drink a coffee, and I found that Starbucks had about 1,000 more reviews, and the stars were not bad, so I went into the store. The atmosphere was very good.I see a lot of seatings that are very classic. The whole decoration in the shop is very comfortable and also I see some wireless charging pad on the table. However, when I try to use them and looks like they're broken, my phone was not charging so I just use the electricity outlet which works just fine. I have the adapter any way. I ordered a black coffee with cup. Does that look surprised? I guess there aren't very few people who ordered coffee in a cup. They went in to the back of the store to bring Starbucks cup for me. They don't even have the cup on the outside. I guess there are many people ordering coffee with paper cup. If you go there in summer, be sure to wear your jacket because the air conditioner is very strong and you're going to feel cold if you want a t-shirt.
On my way to work this morning, I got myself a cup of strawberry matcha to start my day. This location makes the perfect Strawberry Matcha Frappuccino. The subtle of the strawberries’ sweetness perfectly complement the matcha flavor without overpowering matcha’s earthy and grassy aroma. The interior design of the location is very unique—Romantic. It stands out among other nearby Starbucks in the financial district. My loved one got me the first cup of Strawberry Matcha Strato Frappuccino here the other day (I am a fan of matcha), I was immediately impressed by it. It does not make you feel a sugary of sweetness lingers in your mouth after you finish the whole cup.
Atmosphere: 5
Food: 5
Service: 5
Matt
It's more comfortable in Tim Hortons
Bahareh samsami
One of the dirtiest, rudest staff, low-quality service and food at a Starbucks I've ever tried.
Atmosphere: 1
Food: 2
Service: 1
Julie
The service here is fast and friendly. The best barista is Saige. She has such a kind soul! Also, there’s barely any wait at this location. Maybe it’s better to get there early.
standard
Staff is friendly :)
Atmosphere: 5
Food: 5
Service: 5
A few steps away from Wall Street!!!
Atmosphere: 5
Food: 5
Service: 5
(Update: Yes I have let corporate know. Thank you.)
I stopped by early Oct 18 Saturday morning around 9:30 a.m. to grab coffee and breakfast before meeting friends with my wife and baby, and the woman working the coffee station (wearing a grey beanie) was unbelievably rude. I politely said “excuse me” several times to ask for the restroom code as the baby needed to be changed — completely ignored. I finally had to raise my voice just to get her attention. When she finally acknowledged me, she acted like I was inconveniencing her by existing.
If you’re going to work in a customer-facing job, basic courtesy should be the bare minimum. The attitude and unwillingness to even respond made the whole experience uncomfortable and unnecessary. It’s early, sure, but if you can’t handle being polite to paying customers, maybe it’s time to rethink working in hospitality.
To the manager and owner of this location: Is this really what Starbucks head office considers acceptable from franchise employees? If so, it reflects poorly on the value this store places on customer service and proper staff training.
Being polite isn’t optional when you’re representing a business. It’s not that hard to treat people with a little kindness and respect. If engaging with customers feels like too much effort, maybe it’s time to reconsider working in a customer-facing role.
Absolutely disappointing start to the day.
Atmosphere: 1
Food: 2
Service: 1
Honestly as a starbuck customer I had the worst experience ever..I stopped by and asked to use the bathroom, the manager was so rude and disrespectful after she told me I had to buy something in order to get a code, I just had coffee at another location and only stopped there because I was desperate to use the rest room..I then saw another customer and asked her since she was buying something if she could let me use her code..The little short disrespectful manager screamed at me and said she would called the cops. I was so embarrassed. I hope this starbucks will be amongst the ones closing. This policy is a real slap in the faces of their dedicated customers. I will never visit that location again, and Honestly since then I haven't been to another Starbucks.
Atmosphere: 3
Service: 1
Great bathroom, but you should buy something to get in. Tried the built in chargers and for some reason it didn't work. Still a great place to hang out
Atmosphere: 5
Food: 4
Service: 4
The Starbucks at 55 Broad St, in the heart of the Financial District, is a great spot for both convenience and comfort in New York City. The décor is modern and stylish, but what really stands out is an old clock right in the middle of the main hall, blending beautifully with the contemporary design. The atmosphere is cozy, making it a nice place for a quick break or to get some work done on your laptop.
The store offers a working area and, as in most Starbucks locations, provides free Wi-Fi for customers. It’s also accessible, with easy access for people with reduced mobility.
I placed my order through the official website and picked it up at the store: the packaging was very well made and secure, so I was able to take my latte home safely. Back at home, I enjoyed it with a simple buttered bread I toasted on the pan — a Brazilian touch that made the experience even better.
The menu includes many different coffee options and quick bites for any time of the day. The mugs and tumblers available for purchase are also beautiful souvenirs to take from NYC.
I was warmly welcomed by the staff, who were friendly and efficient with my order. 🌟 Highly recommended for anyone in the area looking for quality coffee, great service, and a pleasant atmosphere to either relax or get some work done.
Atmosphere: 5
Food: 5
Service: 5
If you like sour drinks to refresh you. Thanks. Iced passion tea add peach juice light !!!!
Atmosphere: 5
Food: 5
Service: 5
Great place right in the middle of Wall Street and Broad Street!!! Ten minutes away from the Staten Island Ferry!!!
After touring the bull statue, I finished taking photos of the stock exchange in New York. I wanted to drink a coffee, and I found that Starbucks had about 1,000 more reviews, and the stars were not bad, so I went into the store. The atmosphere was very good.I see a lot of seatings that are very classic. The whole decoration in the shop is very comfortable and also I see some wireless charging pad on the table. However, when I try to use them and looks like they're broken, my phone was not charging so I just use the electricity outlet which works just fine. I have the adapter any way. I ordered a black coffee with cup. Does that look surprised? I guess there aren't very few people who ordered coffee in a cup. They went in to the back of the store to bring Starbucks cup for me. They don't even have the cup on the outside. I guess there are many people ordering coffee with paper cup.
If you go there in summer, be sure to wear your jacket because the air conditioner is very strong and you're going to feel cold if you want a t-shirt.
Atmosphere: 5
Food: 4
Service: 4
Restaurantji Recommends
On my way to work this morning, I got myself a cup of strawberry matcha to start my day. This location makes the perfect Strawberry Matcha Frappuccino. The subtle of the strawberries’ sweetness perfectly complement the matcha flavor without overpowering matcha’s earthy and grassy aroma. The interior design of the location is very unique—Romantic. It stands out among other nearby Starbucks in the financial district. My loved one got me the first cup of Strawberry Matcha Strato Frappuccino here the other day (I am a fan of matcha), I was immediately impressed by it. It does not make you feel a sugary of sweetness lingers in your mouth after you finish the whole cup.
Atmosphere: 5
Food: 5
Service: 5
It's more comfortable in Tim Hortons
One of the dirtiest, rudest staff, low-quality service and food at a Starbucks I've ever tried.
Atmosphere: 1
Food: 2
Service: 1
The service here is fast and friendly. The best barista is Saige. She has such a kind soul! Also, there’s barely any wait at this location. Maybe it’s better to get there early.
Food: 5
Service: 5
One in a busy neighborhood.
Atmosphere: 4
Food: 3
Service: 4
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