I’ve lived in this area for 20 years and this is my usual Starbucks. I don’t know what happened but it seems as though in the last 5 years, the drinks have just been awful. I don’t know who’s training the new employees, but there always different staff each month and the service just keeps getting worse. I’m highly disappointed.
Atmosphere: 3
Food: 2
Service: 2
Mathilde TS
Disastrous service. The staff barely says hello, there is always trash on the counters and the smell of products. To flee.
Atmosphere: 1
Food: 2
Service: 1
Osvaldo A. Valdez P.
I love mocha and
Atmosphere: 4
Food: 4
Service: 4
Andrea Bergquist-Zamir
Dirty facilities unmotivated
Service: 1
fd •
No seats
Ana P.
I don't usually frequent Starbucks but I decided to enter this one while on an errand in the city for a hot drink on a cold day. The atmosphere was welcoming and although there was a bit of a line , everyone was being served in a timely manner. The barista , Piña , that took my order was friendly and polite. When I asked for drink suggestions he offered a few that he thought I might like. My day started off rough but the interaction with this barista definitely brightened my day.
Bruce Rude
I’m confused as to why the store was closed before 8pm Tuesday December 19th 2023 when online and the store says it supposed to be closed at 9pm. Walked quite a bit in the cold to get there, just for it to be closed before the scheduled
Service: 1
Alexandr Golicov
Starbucks get worse and worse. They removed all the tables, prices are high, no service, No quality. Very disappointed. Would prefer other coffee shops
Atmosphere: 1
Food: 1
Service: 1
V F
My disabled fiance bought a grande drink and a sandwich, spent about $14. He sat outside for about 20minutes enjoying his drink while waiting for me only for the baristas to come outside and tell him that he can't sit outside forever and when he told them that he bought something already they said "it's only a grande." Never giving my business to Starbucks ever again. The audacity to act like that purchase wasn't worthy enough to be allowed to sit outside, in the freezing cold by the way since there are no seats allowed inside either. Gotta love the city's hostile architecture that is now spilling into businesses. If you don't want people sitting in or outside your establishment then don't open up your establishment. Better yet just make it a pop up window since you clearly hate the idea of having customers present.
I go to this Starbucks very often and the customer service has fallen way off since they re-opened. You have people having personal conversations (sometimes inappropriate conversation) and not paying a bit of attention to the person or their orders. Not only was the girl having a conversation in the middle of taking my order, she got my order completely wrong. I also had to wait 10 minutes for my order. One person started it and walked off with no communication to the next person, so it sat there half done until two more drinks were made instead. Seems like they just don’t care and are just there for a paycheck. Specifically the morning/afternoon team. Closing crew is actually pretty good no complaints there.
Atmosphere: 1
Food: 2
Service: 1
Status Radio
Vibes are off in the morning, no one greets upon arrival. Wish them the best.
Atmosphere: 3
Food: 5
Service: 3
Kristen L. Matulis
This location of Starbucks, which can be found off of Columbus Avenue on the Upper West Side, is pretty good!! My coffee is always made correctly and the space is always clean + well - kept. My only complaint is that sometimes there is a bit of a wait and the way the store is designed, it can get kind of packed. The people who are waiting for their orders to be ready can easily be entangled with the people who are waiting in line to order (when it's busy). Otherwise, I have no complaints - this is a great spot!
Atmosphere: 4
Service: 5
Travel for food KTM
For Americano I wait more than half hour …plz avoid this store.
Cidnee Vaykovich
I avoid this Starbucks location. For some reason the wait times for drinks are always 10++ minutes and the service is awful. The staff always seem to be irritated by customers.
Not taking their on and service seriously.
Atmosphere: 1
Food: 3
Service: 1
I’ve lived in this area for 20 years and this is my usual Starbucks. I don’t know what happened but it seems as though in the last 5 years, the drinks have just been awful. I don’t know who’s training the new employees, but there always different staff each month and the service just keeps getting worse. I’m highly disappointed.
Atmosphere: 3
Food: 2
Service: 2
Disastrous service. The staff barely says hello, there is always trash on the counters and the smell of products. To flee.
Atmosphere: 1
Food: 2
Service: 1
I love mocha and
Atmosphere: 4
Food: 4
Service: 4
Dirty facilities unmotivated
Service: 1
No seats
I don't usually frequent Starbucks but I decided to enter this one while on an errand in the city for a hot drink on a cold day. The atmosphere was welcoming and although there was a bit of a line , everyone was being served in a timely manner. The barista , Piña , that took my order was friendly and polite. When I asked for drink suggestions he offered a few that he thought I might like. My day started off rough but the interaction with this barista definitely brightened my day.
I’m confused as to why the store was closed before 8pm Tuesday December 19th 2023 when online and the store says it supposed to be closed at 9pm. Walked quite a bit in the cold to get there, just for it to be closed before the scheduled
Service: 1
Starbucks get worse and worse. They removed all the tables, prices are high, no service, No quality. Very disappointed. Would prefer other coffee shops
Atmosphere: 1
Food: 1
Service: 1
My disabled fiance bought a grande drink and a sandwich, spent about $14. He sat outside for about 20minutes enjoying his drink while waiting for me only for the baristas to come outside and tell him that he can't sit outside forever and when he told them that he bought something already they said "it's only a grande." Never giving my business to Starbucks ever again. The audacity to act like that purchase wasn't worthy enough to be allowed to sit outside, in the freezing cold by the way since there are no seats allowed inside either. Gotta love the city's hostile architecture that is now spilling into businesses. If you don't want people sitting in or outside your establishment then don't open up your establishment. Better yet just make it a pop up window since you clearly hate the idea of having customers present.
Atmosphere: 1
Service: 1
Restaurantji Recommends
I go to this Starbucks very often and the customer service has fallen way off since they re-opened. You have people having personal conversations (sometimes inappropriate conversation) and not paying a bit of attention to the person or their orders. Not only was the girl having a conversation in the middle of taking my order, she got my order completely wrong. I also had to wait 10 minutes for my order. One person started it and walked off with no communication to the next person, so it sat there half done until two more drinks were made instead. Seems like they just don’t care and are just there for a paycheck. Specifically the morning/afternoon team. Closing crew is actually pretty good no complaints there.
Atmosphere: 1
Food: 2
Service: 1
Vibes are off in the morning, no one greets upon arrival. Wish them the best.
Atmosphere: 3
Food: 5
Service: 3
This location of Starbucks, which can be found off of Columbus Avenue on the Upper West Side, is pretty good!! My coffee is always made correctly and the space is always clean + well - kept. My only complaint is that sometimes there is a bit of a wait and the way the store is designed, it can get kind of packed. The people who are waiting for their orders to be ready can easily be entangled with the people who are waiting in line to order (when it's busy). Otherwise, I have no complaints - this is a great spot!
Atmosphere: 4
Service: 5
For Americano I wait more than half hour …plz avoid this store.
I avoid this Starbucks location. For some reason the wait times for drinks are always 10++ minutes and the service is awful. The staff always seem to be irritated by customers.
Service: 1